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Segment and Related Information
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
Segment and Related Information Segment and Related Information
The Company operates in one segment. Our Chief Executive Officer, who serves as the Company's chief operating decision maker ("CODM"), uses aggregate financial information on a consolidated basis to allocate resources and assess performance. The CODM primarily uses net loss and operating loss to allocate resources and evaluate the Company's overall performance. The CODM uses these measures to compare results to prior periods and during our budgeting and forecasting process to assess profitability and enable decision making. Currently, our CODM does not regularly review or receive discrete asset information.

The following tables present revenues and significant segment expenses:

Year Ended December 31,
(in thousands)202420232022
Total revenues, net$349,982 $276,714 $262,347 
Less (add):
Subscription service cost of sales(1)
96,519 63,735 47,424 
Hardware cost of sales65,923 80,319 92,224 
Professional service cost of sales41,416 43,214 40,982 
Sales and marketing41,708 38,513 34,900 
General and administrative(2)
108,898 72,139 69,770 
Research and development67,258 58,356 48,643 
Amortization of identifiable intangible assets8,452 1,858 1,863 
Other segment items(3)
(1,095)(9,700)(4,400)
Operating loss$(79,097)$(71,720)$(69,059)
Other segment items(4)
74,110 1,968 (260)
Net loss$(4,987)$(69,752)$(69,319)

(1) The following table presents significant segment expenses within subscription service cost of sales:

Year Ended December 31,
(in thousands)202420232022
Depreciation and amortization$25,349 $22,279 $21,426 

(2) The following table presents significant segment expenses within general and administrative expense:

Year Ended December 31,
(in thousands)202420232022
Stock-based compensation$19,644 $9,192 $8,697 
Transaction costs8,454 2,273 1,300 

(3) Other segment items for the Company include adjustment to contingent consideration liability and gain on insurance proceeds. See the consolidated statements of operations for additional information on these amounts.
(4) Other segment items for the Company include other income (expense), net, loss on extinguishment of debt, interest expense, net, benefit from (provision for) income taxes, and net income from discontinued operations. See the consolidated statements of operations for additional information on these amounts.

The following table represents revenues by country based on the location of the revenue:

Year Ended December 31,
(in thousands)202420232022
United States$306,135 $253,115 $242,753 
International43,847 23,599 19,594 
Total$349,982 $276,714 $262,347 

The following table represents assets by country based on the location of the assets:

December 31,
(in thousands)20242023
United States$599,945 $767,894 
International780,782 34,712 
Total$1,380,727 $802,606 

Customers comprising 10% or more of the Company’s total revenues are summarized as follows:

Year Ended December 31,
202420232022
McDonald’s Corporation15 %12 %17 %
Yum! Brands, Inc.9 %13 %14 %
Dairy Queen8 %11 %9 %
All Others68 %64 %60 %
100 %100 %100 %
No other customer within “All Others” represented more than 10% of the Company’s total revenue for the years ended 2024, 2023, and 2022.