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Segment Information and Concentrations
 9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
SEGMENT INFORMATION AND CONCENTRATIONS 16. SEGMENT INFORMATION AND CONCENTRATIONS
The Company manages and reports the following segments:

•Banking - We offer solutions to enable customers in the financial services industry to reduce costs, generate new revenue streams and enhance customer loyalty. These solutions include a comprehensive line of ATM and payment processing hardware and software; cash management and video banking software and customer-facing digital banking services; and related installation, maintenance, and managed and professional services. 
•Retail - We offer solutions to customers in the retail industry designed to improve selling productivity and checkout processes as well as increase service levels. The solutions offered serve the following customer markets in the retail industry: food, drug and mass merchandisers; department and specialty retailers; convenience and fuel retailers, and small and medium retailers. These solutions primarily include retail-oriented technologies, such as point of sale terminals and point of sale software; a retail software platform with a comprehensive suite of retail software applications; innovative self-service kiosks, such as self-checkout; as well as bar-code scanners. We also offer installation, maintenance, managed and professional services as well as payment processing solutions.
•Hospitality - We offer solutions to customers in the hospitality industry, serving businesses in the following markets: quick service restaurants, table service restaurants, small and medium restaurants and travel and entertainment venues. Our solutions include point of sale hardware and software solutions, installation, maintenance, managed and professional services as well as payment processing solutions.
•Other - This category includes telecommunications and technology solutions where we offer maintenance as well as managed and professional services for third-party hardware provided to select manufacturers who value and leverage our global service capability.
These segments represent components of the Company for which separate financial information is available that is utilized on a regular basis by the chief operating decision maker in assessing segment performance and in allocating the Company's resources. Management evaluates the performance of the segments based on revenue and segment operating income. Assets are not allocated to segments, and thus are not included in the assessment of segment performance. Consequently, we do not disclose total assets by reportable segment.
The accounting policies used to determine the results of the operating segments are the same as those utilized for the consolidated financial statements as a whole. Intersegment sales and transfers are not material.
To maintain operating focus on business performance, non-operational items are excluded from the segment operating results utilized by our chief operating decision maker in evaluating segment performance and are separately delineated to reconcile back to total reported income from operations.

The following table presents revenue and operating income by segment:
In millionsThree months ended September 30Nine months ended September 30
2020201920202019
Revenue by segment
Banking$777 $942 $2,303 $2,568 
Retail556 539 1,511 1,608 
Hospitality173 216 502 611 
Other83 86 260 242 
Consolidated revenue$1,589 $1,783 $4,576 $5,029 
Operating income by segment
Banking$99 $146 $294 $370 
Retail45 36 67 102 
Hospitality7 10 (2)39 
Other7 10 19 30 
Subtotal - segment operating income158 202 378 541
Other adjustments (1)
40 30 94 112 
Income from operations$118 $172 $284 $429 

(1)The following table presents the other adjustments for NCR:
In millionsThree months ended September 30Nine months ended September 30
2020201920202019
Transformation and restructuring costs$19 7 $32 47 
Acquisition-related amortization of intangible assets21 22 62 64 
Acquisition-related costs— 1 — 1 
Total other adjustments$40 $30 $94 $112 

The following table presents revenue by geography for NCR:
In millionsThree months ended September 30Nine months ended September 30
2020201920202019
Americas$962 $1,104 $2,740 $3,053 
Europe, Middle East and Africa (EMEA)424 458 1,234 1,329 
Asia Pacific (APJ)203 221 602 647 
Total revenue$1,589 $1,783 $4,576 $5,029 

The following tables present revenue from products and services for NCR:
In millionsThree months ended September 30Nine months ended September 30
2020201920202019
Recurring revenue (1)
$848 $806 $2,464 $2,357 
All other products and services741 977 2,112 2,672 
Total revenue$1,589 $1,783 $4,576 $5,029 

(1) Recurring revenue includes all revenue streams from contracts where there is a predictable revenue pattern that will occur at regular intervals with a relatively high degree of certainty. This includes hardware and software maintenance revenue, cloud revenue, payment processing revenue, certain professional services arrangements as well as term-based software license arrangements that include customer termination rights.
In millionsThree months ended September 30Nine months ended September 30
2020201920202019
Software$468 $512 $1,402 $1,475 
Services655 640 1,896 1,847 
Hardware466 631 1,278 1,707 
Total revenue$1,589 $1,783 $4,576 $5,029