Segment Information

9 Months Ended

Sep. 30, 2014

Segment Reporting [Abstract]

Segment Information

14. SEGMENT INFORMATION

The Company manages and reports its businesses in the following four segments:

• Financial Services - We offer solutions to enable customers in the financial services industry to reduce costs, generate new revenue streams and enhance customer loyalty. These solutions include a comprehensive line of ATM and payment processing hardware and software; cash management, video banking and customer-facing digital banking software; and related installation, maintenance, and managed and professional services. We also offer a complete line of printer consumables.

• Retail Solutions - We offer solutions to customers in the retail industry designed to improve selling productivity and checkout processes as well as increase service levels. These solutions primarily include retail-oriented technologies, such as point of sale terminals and point of sale software; an omni-channel retail software platform with a comprehensive suite of retail software applications; innovative self-service kiosks, such as self-checkout; as well as bar-code scanners. We also offer installation, maintenance, managed and professional services and a complete line of printer consumables.

• Hospitality - We offer technology solutions to customers in the hospitality industry, serving businesses that range from a single store or restaurant to global chains and sports and entertainment venues. Our solutions include point of sale hardware and software solutions, installation, maintenance, managed and professional services and a complete line of printer consumables.

• Emerging Industries - We offer maintenance as well as managed and professional services for third-party computer hardware provided to select manufacturers, primarily in the telecommunications industry, who value and leverage our global service capability. Also included in our Emerging Industries segment are solutions designed to enhance the customer experience for the travel and gaming industries, such as self-service kiosks, and the small business industry, such as an all-in-one point of sale solution. Additionally, we offer installation, maintenance, and managed and professional services.

These segments represent components of the Company for which separate financial information is available that is utilized on a regular basis by the chief operating decision maker in assessing segment performance and in allocating the Company's resources. Management evaluates the performance of the segments based on revenue and segment operating income. Assets are not allocated to segments, and thus are not included in the assessment of segment performance, and consequently, we do not disclose total assets by reportable segment.

The accounting policies used to determine the results of the operating segments are the same as those utilized for the consolidated financial statements as a whole. Intersegment sales and transfers are not material.

In recognition of the volatility of the effects of pension expense on our segment results, and to maintain operating focus on business performance, pension expense, as well as other significant, non-recurring items, are excluded from the segment operating results utilized by our chief operating decision maker in evaluating segment performance and are separately delineated to reconcile back to total reported income from operations.

The following table presents revenue and operating income by segment:

In millions	Three months ended September 30				Nine months ended September 30
	2014		2013		2014		2013
Revenue by segment
Financial Services (1)	$	899	$	767	$	2,593	$	2,263
Retail Solutions	489		494		1,482		1,498
Hospitality	168		161		487		450
Emerging Industries	91		86		261		242
Consolidated revenue	1,647		1,508		4,823		4,453
Operating income by segment
Financial Services (1)	144		93		384		245
Retail Solutions	24		50		108		140
Hospitality	27		26		62		74
Emerging Industries	9		16		15		37
Subtotal - segment operating income	204		185		569		496
Pension expense	1		5		2		21
Other adjustments(2)	162		35		249		106
Income from operations	$	41	$	145	$	318	$	369

⁽¹⁾  For the three months endedSeptember 30, 2014 and from the acquisition date of January 10, 2014 through September 30, 2014, Digital Insight contributed $93 million and $256 million, respectively, in revenue and $27 million and $77 million, respectively, in segment operating income to the Financial Services segment.

⁽²⁾  The following table presents the other adjustments for NCR:

In millions	Three months ended September 30				Nine months ended September 30
	2014		2013		2014		2013
Restructuring plan	$	127	$	—	$	127	$	—
Acquisition-related amortization of intangible assets	29		17		89		48
Acquisition-related costs	5		14		25		44
Acquisition-related purchase price adjustments	1		3		6		12
OFAC and FCPA investigations	—		1		2		2
Total other adjustments	$	162	$	35	$	249	$	106

The following table presents revenue from products and services for NCR:

In millions	Three months ended September 30				Nine months ended September 30
	2014		2013		2014		2013
Product revenue	$	721	$	701	$	2,077	$	2,111
Professional services, installation services and SaaS revenue	436		324		1,250		900
Total solution revenue	1,157		1,025		3,327		3,011
Support services revenue	490		483		1,496		1,442
Total revenue	$	1,647	$	1,508	$	4,823	$	4,453