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Segment Information and Concentrations - Revenue from External Customers by Products and Services (Details) (USD $)
In Millions, unless otherwise specified
3 Months Ended 6 Months Ended
Jun. 30, 2013
Jun. 30, 2012
Jun. 30, 2013
Jun. 30, 2012
Revenue from External Customer [Line Items]        
Product revenue $ 743 $ 706 $ 1,410 $ 1,276
Professional and installation services revenue 308 220 576 409
Total solution revenue 1,051 926 1,986 1,685
Support services revenue 484 483 959 968
Total revenue $ 1,535 $ 1,409 $ 2,945 $ 2,653