Note 3 - Contracts With Customers

12 Months Ended

Dec. 31, 2019

Notes to Financial Statements

Revenue from Contract with Customer [Text Block]

  ( 3 ) Contracts with Customers

The following table disaggregates revenue for the years ended

December 31, 2019

and

2018

based on timing of revenue recognition (In thousands):

	2019		2018
Subscription services recognized ratably over time	$	114,329	$	104,777
Services recognized at a point in time		4,992		4,775
Fixed, non-subscription recognized over time		2,766		3,163
Unit price services recognized over time		5,895		6,971
Total revenue	$	127,982	$	119,686

Our solutions within the digital VoC platform in

2019,

2018

and

2017

accounted for

62.7%,

49.6%

and

33.9%

of total revenue, respectively. The remaining revenue consists of legacy Experience and Governance Solutions.  

The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers (In thousands):

	December 31, 2019			December 31, 2018
Accounts receivables	$	11,639		$	11,922
Contract assets included in other current assets	$	103		$	53
Deferred revenue	$	(16,354	)	$	(16,244	)

39

Table of Contents

Significant changes in contract assets and contract liabilities during the years ended

December 31, 2019

and

2018

are as follows (in thousands):

	2019						2018
	Contract Asset			Deferred Revenue			Contract Asset			Deferred Revenue
	Increase (Decrease)
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services	$	-		$	(15,785	)	$	-		$	(16,372	)
Increases due to invoicing of client, net of amounts recognized as revenue		-			15,631			-			16,119
Decreases due to completion of services (or portion of services) and transferred to accounts receivable		(53	)		-			(74	)		-
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration					264						(145	)
Decreases due to impairment		-			-			-			-
Increases due to revenue recognized in the period with additional performance obligations before invoicing		103			-			53			-

We have elected to apply the practical expedient to

not

disclose the value of unsatisfied performance obligations for contracts with an original expected length of

one

year or less. Total remaining contract revenue for contracts with original duration of greater than

one

year expected to be recognized in the future related to performance obligations that are unsatisfied at

December 31, 2019

approximated

$1,097,000,

of which

$1,037,000

and

$60,000

are expected to be recognized during

2020

and

2021

,

respectively.