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Share-Based Compensation (Details) (USD $)
12 Months Ended
Dec. 31, 2012
Dec. 31, 2011
Dec. 31, 2010
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Number of shares reserved for future equity grants (in shares) 1,100,000    
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]      
Allocated share-based compensation $ 6,400,000 $ 9,200,000 $ 11,500,000
Total income tax benefit recognized 2,900,000 1,000,000 4,500,000
Total unrecognized compensation cost related to nonvested share-based compensation arrangements granted 14,900,000    
Weighted average period for recognition of unrecognized compensation cost 2 years 3 months 18 days    
Weighted average grant-date fair values of options and weighted average assumptions used [Abstract]      
Weighted average grant-date fair value of options per share (in dollars per share) $ 4.01 $ 5.94 $ 7.22
Assumptions [Abstract]      
Expected volatility (in hundredths) 54.40% 53.00% 51.90%
Expected dividends (in hundredths) 0.00% 0.00% 0.00%
Expected term 5 years 1 month 6 days 5 years 7 months 6 days 5 years 6 months
Risk-free rate (in hundredths) 2.00% 2.40% 3.20%
Aggregate Intrinsic Value [Abstract]      
Cash received from option exercises 2,835,000 4,825,000 1,133,000
Tax benefit realized from option exercised 500,000    
Share-Based Compensation Included in Cost of Services [Member]
     
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]      
Allocated share-based compensation 3,000,000 4,100,000 5,000,000
Share-Based Compensation Included in Selling, General and Administrative Expenses [Member]
     
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]      
Allocated share-based compensation 3,400,000 4,500,000 5,000,000
Share-Based Compensation Included in Restructuring and Related Charges [Member]
     
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]      
Allocated share-based compensation 0 600,000 1,500,000
Stock Options [Member]
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 4 years    
Shares [Roll Forward]      
Outstanding, beginning of period (in shares) 5,659,000    
Granted (in shares) 854,000    
Exercised (in shares) (402,000)    
Forfeited (in shares) (606,000)    
Expired (in shares) (816,000)    
Outstanding, end of period (in shares) 4,689,000 5,659,000  
Exercisable, end of period (in shares) 2,701,000    
Weighted-Average Exercise Price [Roll Forward]      
Outstanding, beginning of period (in dollars per share) $ 17.58    
Granted (in dollars per share) $ 7.81    
Exercised (in dollars per share) $ 7.23    
Forfeited (in dollars per share) $ 10.60    
Expired (in dollars per share) $ 28.75    
Outstanding, end of period (in dollars per share) $ 15.65 $ 17.58  
Exercisable, end of period (in dollars per share) $ 19.51    
Weighted-Average Remaining Contractual Term [Abstract]      
Outstanding 5 years 6 months    
Exercisable 3 years 4 months 24 days    
Aggregate Intrinsic Value [Abstract]      
Outstanding 2,886,000    
Exercisable 278,000    
Total intrinsic value of options exercised during period 1,300,000 1,900,000 1,900,000
Stock Options [Member] | Minimum [Member]
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expiration period 7 years    
Stock Options [Member] | Maximum [Member]
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expiration period 10 years    
Restricted Stock and Restricted Stock Units (RSUs) [Member]
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 4 years    
Restricted Stock and Restricted Stock Units [Abstract]      
Weighted average grant-date fair value of nonvested shares granted (in dollars per share) $ 8.29 $ 13.26 $ 11.32
Total grant-date fair value of shares vested $ 3,600,000 $ 7,400,000 $ 10,000,000
Shares [Roll Forward]      
Nonvested, beginning of period (in shares) 910,000    
Granted (in shares) 573,000    
Vested (in shares) (288,000)    
Forfeited (in shares) (182,000)    
Nonvested, end of period (in shares) 1,013,000 910,000  
Weighted-Average Grant Date Fair Value [Roll Forward]      
Nonvested, beginning of period (in dollars per share) $ 12.22    
Granted (in dollars per share) $ 8.29 $ 13.26 $ 11.32
Vested (in dollars per share) $ 12.40    
Forfeited (in dollars per share) $ 10.68    
Nonvested, end of period (in dollars per share) $ 9.93 $ 12.22