Business Segments (Tables)

6 Months Ended

Jun. 30, 2021

Segment Reporting [Abstract]

Reconciliation of Revenue from Segments to Consolidated

The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2021		2020		2021		2020
Revenue:
North America	$	82,999	$	72,913	$	155,328	$	157,849
EMEA	31,831		23,680		61,804		55,578
Emerging Markets	13,952		9,551		26,201		20,998
	$	128,782	$	106,144	$	243,333	$	234,425
Gross profit:
North America	$	16,676	$	13,527	$	31,169	$	26,585
EMEA	4,993		1,393		10,043		5,169
Emerging Markets	2,159		977		4,057		1,757
Total gross profit	23,828		15,897		45,269		33,511
General and administrative expenses	15,442		14,180		30,278		31,464
Sales and marketing expenses	2,562		1,857		5,030		3,696
Restructuring charges	1,763		855		2,462		855
Loss on change in fair value of contingent consideration	—		—		269		—
Gain (loss) on sale of business	(377)		—		(377)		1,064
Operating income (loss)	3,684		(995)		6,853		(1,440)
Interest expense	197		607		378		1,585
Other expense	196		189		1,019		689
Income (loss) before income tax expense (benefit)	$	3,291	$	(1,791)	$	5,456	$	(3,714)

Revenue by Category

The following series of tables presents our revenue disaggregated by various categories (dollars in thousands).

	Three Months Ended June 30,
	North America				EMEA				Emerging Markets				Consolidated
	2021		2020		2021		2020		2021		2020		2021		2020
Revenue by type of service:
Organizational Performance Solutions	$	23,482	$	22,493	$	10,867	$	9,171	$	7,754	$	4,743	$	42,103	$	36,407
Technical Performance Solutions	35,412		35,199		19,579		13,661		268		107		55,259		48,967
Automotive Performance Solutions	24,105		15,221		1,385		848		5,930		4,701		31,420		20,770
	$	82,999	$	72,913	$	31,831	$	23,680	$	13,952	$	9,551	$	128,782	$	106,144
Revenue by industry focus group:
Automotive	$	26,927	$	17,210	$	1,672	$	1,495	$	6,271	$	4,473	$	34,870	$	23,178
Financial Services	10,031		9,399		6,524		5,283		4,484		3,016		21,039		17,698
Defense & Aerospace	18,261		18,154		773		1,263		—		—		19,034		19,417
Technology	8,135		7,150		1,379		567		162		352		9,676		8,069
All Other	19,645		21,000		21,483		15,072		3,035		1,710		44,163		37,782
	$	82,999	$	72,913	$	31,831	$	23,680	$	13,952	$	9,551	$	128,782	$	106,144

	Six Months Ended June 30,
	North America				EMEA				Emerging Markets				Consolidated
	2021		2020		2021		2020		2021		2020		2021		2020
Revenue by type of service:
Organizational Performance Solutions	$	46,138	$	46,493	$	21,556	$	22,106	$	14,881	$	9,855	$	82,575	$	78,454
Technical Performance Solutions	68,614		75,096		37,608		30,966		457		222		106,679		106,284
Automotive Performance Solutions	40,576		36,260		2,640		2,506		10,863		10,921		54,079		49,687
	$	155,328	$	157,849	$	61,804	$	55,578	$	26,201	$	20,998	$	243,333	$	234,425
Revenue by industry focus group:
Automotive	$	46,606	$	42,173	$	3,201	$	4,125	$	11,822	$	10,301	$	61,629	$	56,599
Financial Services	19,337		19,091		13,008		12,685		8,292		6,380		40,637		38,156
Defense & Aerospace	35,782		38,003		1,912		2,917		—		—		37,694		40,920
Technology	15,057		14,136		2,893		1,345		333		639		18,283		16,120
All Other	38,546		44,446		40,790		34,506		5,754		3,678		85,090		82,630
	$	155,328	$	157,849	$	61,804	$	55,578	$	26,201	$	20,998	$	243,333	$	234,425