Business Segments (Tables)

3 Months Ended

Mar. 31, 2021

Reconciliation of Revenue from Segments to Consolidated

The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands):


	Three Months Ended March 31,
	2021		2020
Revenue:
North America	$	72,329	$	84,936
EMEA	29,973		31,898
Emerging Markets	12,249		11,447


	$	114,551	$	128,281
Gross profit:
North America	$	14,493	$	13,058
EMEA	5,050		3,776
Emerging Markets	1,898		780


Total gross profit	21,441		17,614
General and administrative expenses	14,836		17,284
Sales and marketing expenses	2,468		1,839
Restructuring charges	699		—
Loss on change in fair value of contingent consideration	269		—
Gain on sale of business	—		1,064
Operating income (loss)	3,169		(445)
Interest expense	181		978
Other expense	823		500
Income (loss) before income tax expense (benefit)	$	2,165	$	(1,923)

Revenue by Category

The following series of tables presents our revenue disaggregated by various categories (dollars in thousands).


	Three Months Ended March 31,
	North America				EMEA				Emerging Markets				Consolidated
	2021		2020		2021		2020		2021		2020		2021		2020
Revenue by type of service:
Organizational Performance Solutions	$	22,656	$	24,000	$	10,689	$	12,935	$	7,127	$	5,112	$	40,472	$	42,047
Technical Performance Solutions	33,202		39,897		18,029		17,305		189		115		51,420		57,317
Automotive Performance Solutions	16,471		21,039		1,255		1,658		4,933		6,220		22,659		28,917
	$	72,329	$	84,936	$	29,973	$	31,898	$	12,249	$	11,447	$	114,551	$	128,281

Revenue by industry focus group:
Automotive	$	19,679	$	24,963	$	1,529	$	2,630	$	5,551	$	5,828	$	26,759	$	33,421
Financial Services	9,306		9,692		6,484		7,402		3,808		3,364		19,598		20,458
Defense & Aerospace	17,521		19,849		1,139		1,654		—		—		18,660		21,503
Technology	6,922		6,986		1,514		778		171		287		8,607		8,051
All Other	18,901		23,446		19,307		19,434		2,719		1,968		40,927		44,848
	$	72,329	$	84,936	$	29,973	$	31,898	$	12,249	$	11,447	$	114,551	$	128,281