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Business Segments (Details)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2020
USD ($)
Sep. 30, 2019
USD ($)
Sep. 30, 2020
USD ($)
segment
Sep. 30, 2019
USD ($)
Segment Reporting [Abstract]        
Number of reportable business segments | segment     3  
Segment Reporting Information [Line Items]        
Revenue $ 115,594 $ 139,005 $ 350,019 $ 427,891
Gross Profit 20,665 21,667 54,176 65,904
General and administrative expenses 17,642 15,240 49,106 46,769
Sales and marketing expenses 1,685 1,830 5,381 5,725
Restructuring charges 0 104 855 1,405
Gain on change in fair value of contingent consideration, net 0 0 0 677
Operating income 1,338 4,493 (102) 12,682
Other income (expense) 196 184 (493) 272
Income before income tax expense 1,094 3,102 (2,620) 8,102
Gain on sale of business 0 0 $ 1,064 0
Number of reportable business segments | segment     3  
Managed Learning Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 48,341 57,846 $ 142,439 168,754
Engineering and Technical Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 44,320 54,642 137,119 158,629
Sales Enablement [Member]        
Segment Reporting Information [Line Items]        
Revenue 22,933 26,517 70,461 100,508
Manufacturing Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 19,289 20,299 60,210 57,047
Energy, Oil and Gas Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 9,581 8,435 25,700 29,084
Automotive Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 27,162 34,320 82,385 117,854
Financial and Insurance Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 19,241 23,794 57,398 66,908
Other Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 40,321 52,157 124,326 156,998
North America        
Segment Reporting Information [Line Items]        
Revenue 77,436 92,302 237,654 292,122
Gross Profit 15,335 15,461 42,405 49,240
North America | Managed Learning Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 30,732 36,235 93,089 104,662
North America | Engineering and Technical Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 29,894 38,730 91,495 113,156
North America | Sales Enablement [Member]        
Segment Reporting Information [Line Items]        
Revenue 16,810 17,337 53,070 74,304
North America | Manufacturing Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 18,275 17,667 56,278 49,939
North America | Energy, Oil and Gas Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 8,315 7,570 22,622 26,302
North America | Automotive Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 19,437 22,441 61,610 83,142
North America | Financial and Insurance Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 8,829 10,418 28,019 26,543
North America | Other Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 22,580 34,206 69,125 106,196
EMEA        
Segment Reporting Information [Line Items]        
Revenue 25,437 29,577 78,647 91,373
Gross Profit 2,845 3,046 7,530 10,282
EMEA | Managed Learning Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 11,156 12,522 33,042 41,342
EMEA | Engineering and Technical Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 14,281 15,342 45,257 44,559
EMEA | Sales Enablement [Member]        
Segment Reporting Information [Line Items]        
Revenue 0 1,713 348 5,472
EMEA | Manufacturing Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 1,014 2,632 3,932 7,108
EMEA | Energy, Oil and Gas Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 901 808 2,074 2,652
EMEA | Automotive Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 1,596 3,712 5,721 11,986
EMEA | Financial and Insurance Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 6,549 6,983 19,136 25,226
EMEA | Other Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 15,377 15,442 47,784 44,401
Emerging Markets        
Segment Reporting Information [Line Items]        
Revenue 12,721 17,126 33,718 44,396
Gross Profit 2,485 3,160 4,241 6,382
Emerging Markets | Managed Learning Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 6,453 9,089 16,308 22,750
Emerging Markets | Engineering and Technical Services [Member]        
Segment Reporting Information [Line Items]        
Revenue 145 570 367 914
Emerging Markets | Sales Enablement [Member]        
Segment Reporting Information [Line Items]        
Revenue 6,123 7,467 17,043 20,732
Emerging Markets | Manufacturing Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Emerging Markets | Energy, Oil and Gas Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 365 57 1,004 130
Emerging Markets | Automotive Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 6,129 8,167 15,054 22,726
Emerging Markets | Financial and Insurance Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 3,863 6,393 10,243 15,139
Emerging Markets | Other Market Sector [Member]        
Segment Reporting Information [Line Items]        
Revenue 2,364 2,509 7,417 6,401
Operating Segments        
Segment Reporting Information [Line Items]        
Revenue 115,594 139,005    
Revenues     350,019 427,891
Operating Segments | North America        
Segment Reporting Information [Line Items]        
Revenue 77,436 92,302    
Revenues     237,654 292,122
Operating Segments | EMEA        
Segment Reporting Information [Line Items]        
Revenue 25,437 29,577    
Revenues     78,647 91,373
Operating Segments | Emerging Markets        
Segment Reporting Information [Line Items]        
Revenue $ 12,721 $ 17,126    
Revenues     $ 33,718 $ 44,396