Business Segments (Tables)

3 Months Ended

Mar. 31, 2020

Segment Reporting [Abstract]

Reconciliation of Revenue from Segments to Consolidated

The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands):

	Three Months Ended March 31,
	2020		2019
Revenue:
Workforce Excellence	$	74,378	$	81,478
Business Transformation Services	53,903		57,995
	$	128,281	$	139,473
Gross profit:
Workforce Excellence	$	11,493	$	13,455
Business Transformation Services	6,121		7,823
Total gross profit	17,614		21,278
General and administrative expenses	17,284		16,127
Sales and marketing expenses	1,839		1,989
Restructuring charges	—		1,119
Gain on change in fair value of contingent consideration, net	—		50
Gain on sale of business	1,064		—
Operating income (loss)	(445)		2,093
Interest expense	978		1,598
Other expense	500		14
Income (loss) before income tax expense	$	(1,923)	$	481