Business Segments (Tables)

12 Months Ended

Dec. 31, 2019

Segment Reporting [Abstract]

Reconciliation of Revenue from Segments to Consolidated

The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands):

	Years ended December 31,
	2019		2018			2017
Revenue:
Workforce Excellence	$	329,795	$	316,814		$	308,259
Business Transformation Services	253,495		198,346			200,949
	$	583,290	$	515,160		$	509,208
Gross Profit:
Workforce Excellence	$	55,855	$	50,875		$	52,958
Business Transformation Services	33,358		26,868			29,069
Total gross profit	89,213		77,743			82,027
General and administrative expenses	64,492		54,848			55,753
Sales and marketing expenses	7,875		4,798			1,666
Restructuring charges	1,639		2,930			3,317
Gain on change in fair value of contingent consideration, net	677		4,438			1,620
Gain on sale of business	12,126		—			—
Operating income	28,010		19,605			22,911
Interest expense	6,058		2,945			3,132
Other income (expense)	417		(1,897		)	(90		)
Income before income tax expense	$	22,369	$	14,763		$	19,689

Additional Information Relating To Business Segments

Additional information relating to our business segments is as follows (in thousands):

	December 31,
	2019		2018
Identifiable assets:
Workforce Excellence	$	290,465	$	283,039
Business Transformation Services	158,437		151,699
Total assets	$	448,902	$	434,738

Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area

Corporate and other assets which consist primarily of cash, other assets, and deferred tax assets and liabilities are allocated to the segments based on their respective percentage of consolidated revenues.

	Years ended December 31,
	2019		2018		2017
Additions to property, plant and equipment:
Workforce Excellence	$	1,657	$	1,321	$	1,609
Business Transformation Services	395		625		184
Corporate and other	263		888		941
	$	2,315	$	2,834	$	2,734
Depreciation and amortization:
Workforce Excellence	$	3,865	$	3,664	$	2,643
Business Transformation Services	3,641		2,827		2,770
Corporate and other	1,976		1,430		1,561
	$	9,482	$	7,921	$	6,974

Schedule of Disclosure on Geographic Areas, Long-Lived Assets in Individual Foreign Countries by Country

Information about our revenue in different geographic regions, which is attributable to our operations located primarily in the United States, United Kingdom and other countries is as follows (in thousands):

	Years ended December 31,
	2019		2018		2017
United States	$	374,017	$	344,720	$	350,632
United Kingdom	86,511		92,059		100,466
Other	122,762		78,381		58,110
	$	583,290	$	515,160	$	509,208

Information about our total assets in different geographic regions is as follows (in thousands): 

	December 31,
	2019		2018
United States	$	255,649	$	248,657
United Kingdom	72,939		72,048
Canada	43,503		41,974
Other	76,811		72,059
	$	448,902	$	434,738