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Goodwill & Other Intangible Assets (Tables)
 12 Months Ended
Dec. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Goodwill
Changes in the carrying amount of goodwill by reportable business segment for the years ended December 31, 2019 and 2018 were as follows (in thousands):
 

 

Business

 
 

Workforce

Transformation

 
 

Excellence

Services

Total
Net book value at

 


 


 

January 1, 2018

 


 


 

Goodwill

$
114,814

 
$
45,438

 
$
160,252

Accumulated impairment losses

(9,050
)
 
(6,367
)
 
(15,417
)
Total

105,764

 
39,071

 
144,835

2018 Activity:

 

 
 

 
 

Acquisitions

21,613

 
14,033

 
35,646

Foreign currency translation

(3,459
)
 
(898
)
 
(4,357
)
Net book value at

 

 
 

 
 

December 31, 2018

 

 
 

 
 

Goodwill

132,968

 
58,573

 
191,541

Accumulated impairment losses

(9,050
)
 
(6,367
)
 
(15,417
)
Total

123,918

 
52,206

 
176,124

2019 Activity:

 

 
 

 
 

Purchase accounting adjustments
 
—

 
1,327

 
1,327

Divestitures
 
(7,681
)
 
—

 
(7,681
)
Foreign currency translation

1,776

 
17

 
1,793

Net book value at

 

 
 

 
 

December 31, 2019

 

 
 

 
 

Goodwill

127,063

 
59,917

 
186,980

Accumulated impairment losses

(9,050
)
 
(6,367
)
 
(15,417
)
Total

$
118,013

 
$
53,550

 
$
171,563
Schedule of Finite-Lived Intangible Assets
Intangible assets with finite lives are subject to amortization over their estimated useful lives. The primary assets included in this category and their respective balances were as follows (in thousands):
December 31, 2019
 
 

 
 

 
 

 
 
Gross Carrying
 
Accumulated
 
Net Carrying
 
 
Amount
 
Amortization
 
Amount
Customer relationships
 
$
22,348

 
$
(7,473
)
 
$
14,875

Intellectual property and other
 
3,915

 
(2,446
)
 
1,469

 
 
$
26,263


$
(9,919
)

$
16,344

 
 
 
 
 
 
 
December 31, 2018
 
 

 
 

 
 

Customer relationships
 
$
26,524

 
$
(8,547
)
 
$
17,977

Intellectual property and other
 
4,936

 
(1,980
)
 
2,956

 
 
$
31,460


$
(10,527
)

$
20,933
Schedule of Estimated Future Amortization Expense
Estimated future amortization expense for intangible assets included in our consolidated balance sheet as of December 31, 2019 is as follows (in thousands):
Fiscal year ending:
 

2020
$
3,908

2021
3,290

2022
2,086

2023
1,852

2024
1,852

Thereafter
3,356

Total
$
16,344