XML 73 R60.htm IDEA: XBRL DOCUMENT v3.20.4
Credit Losses on Financial Instruments (Details)
$ in Millions
12 Months Ended
Dec. 31, 2020
USD ($)
Financing Receivable, Allowance for Credit Loss [Roll Forward]  
Beginning balance at January 1, 2020 $ 35
Provision for expected losses 66
Write-offs charged against the allowance (48)
Recoveries collected 8
Ending balance at December 31, 2020 61
Business  
Financing Receivable, Allowance for Credit Loss [Roll Forward]  
Beginning balance at January 1, 2020 17
Provision for expected losses 30
Write-offs charged against the allowance (22)
Recoveries collected 4
Ending balance at December 31, 2020 29
Consumer  
Financing Receivable, Allowance for Credit Loss [Roll Forward]  
Beginning balance at January 1, 2020 18
Provision for expected losses 36
Write-offs charged against the allowance (26)
Recoveries collected 4
Ending balance at December 31, 2020 $ 32