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Background (Details)
$ in Millions
6 Months Ended 12 Months Ended
Jun. 30, 2018
USD ($)
state
segment
Jun. 30, 2017
Dec. 31, 2017
USD ($)
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Number of states in which entity operates | state 14    
Number of reportable segments | segment 1    
Provisional income tax expense (benefit)     $ (555)
Provisional income tax expense (benefit), adjustment $ 77    
Accumulated deficit (353)   (713)
Impact of 606 | Accounting Standards Update 2014-09      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Accumulated deficit $ (150)   128
Business Customer      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Amortization period (in months)   49 months  
Consumer Customers      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Amortization period (in months)   30 months  
Retained Earnings | Accounting Standards Update 2014-09      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Cumulative effect of new accounting principle in period of adoption, tax     $ 43