We provide products and services and report results through our Annuities, Retirement Plan Services, Life Insurance and Group Protection segments. We also have Other Operations, which includes the financial data for operations that are not directly related to the business segments. Our reporting segments reflect the manner by which our chief operating decision makers view and manage the business. A discussion of these segments and Other Operations is found in Note 21 of our 2019 Form 10-K.

Segment operating revenues and income (loss) from operations are internal measures used by our management and Board of Directors to evaluate and assess the results of our segments. Income (loss) from operations is GAAP net income excluding the after-tax effects of the following items, as applicable:

Realized gains and losses associated with the following (“excluded realized gain (loss)”):

Changes in the fair value of derivatives, embedded derivatives within certain reinsurance arrangements and trading securities (“gain (loss) on the mark-to-market on certain instruments”);

Changes in the fair value of the derivatives we own to hedge our GDB riders within our variable annuities;

Changes in the fair value of the embedded derivatives of our GLB riders reflected within variable annuity net derivative results accounted for at fair value;

Changes in the fair value of the derivatives we own to hedge our GLB riders reflected within variable annuity net derivative results; and

Changes in the fair value of the embedded derivative liabilities related to index options we may purchase or sell in the future to hedge contract holder index allocations applicable to future reset periods for our indexed annuity products accounted for at fair value (“indexed annuity forward-starting option”);

Changes in reserves resulting from benefit ratio unlocking on our GDB and GLB riders (“benefit ratio unlocking”);

Income (loss) from reserve changes, net of related amortization, on business sold through reinsurance;

Income (loss) from the initial adoption of new accounting standards, regulations, and policy changes including the net impact from the Tax Cuts and Jobs Act.

Operating revenues represent GAAP revenues excluding the pre-tax effects of the following items, as applicable:

Amortization of DFEL arising from changes in GDB and GLB benefit ratio unlocking; and

Amortization of deferred gains arising from reserve changes on business sold through reinsurance.

The tables below reconcile our segment measures of performance to the GAAP measures presented in our Consolidated Statements of Comprehensive Income (Loss) (in millions):



	For the Three						For the Six
	Months Ended						Months Ended
	June 30,						June 30,
	2020			2019			2020			2019
Revenues
Operating revenues:
Annuities	$	1,037		$	1,156		$	2,166		$	2,330
Retirement Plan Services		282			299			579			592
Life Insurance		1,639			1,802			3,460			3,502
Group Protection		1,199			1,155			2,424			2,293
Other Operations		52			58			90			116
Excluded realized gain (loss), pre-tax		(694	)		(161	)		(770	)		(562	)
Amortization of DFEL associated with benefit ratio unlocking, pre-tax		2			1			(7	)		4
Total revenues	$	3,517		$	4,310		$	7,942		$	8,275



	For the Three						For the Six
	Months Ended						Months Ended
	June 30,						June 30,
	2020			2019			2020			2019
Net Income (Loss)
Income (loss) from operations:
Annuities	$	237		$	266		$	498		$	517
Retirement Plan Services		30			42			69			81
Life Insurance		(37	)		168			134			325
Group Protection		39			68			79			123
Other Operations		(82	)		(66	)		(128	)		(127	)
Excluded realized gain (loss), after-tax		(548	)		(128	)		(609	)		(443	)
Gain (loss) on early extinguishment of debt, after-tax		(12	)		-			(12	)		-
Benefit ratio unlocking, after-tax		282			46			(67	)		188
Acquisition and integration costs related to mergers
and acquisitions, after-tax		(3	)		(33	)		(6	)		(48	)
Net income (loss)	$	(94	)	$	363		$	(42	)	$	616