Revenue

9 Months Ended

Sep. 27, 2020

Revenue from Contract with Customer [Abstract]

Revenue

Revenue

Revenue Disaggregated by Service Type

Kelly has five specialty segments: Professional & Industrial (“P&I” formerly Commercial), Science, Engineering & Technology (“SET”), Education, Outsourcing & Consulting Group ("Outsourcing & Consulting," "OCG") and International. Other than OCG, each segment delivers talent through staffing services, permanent placement or outcome-based services. Our OCG segment delivers talent solutions including managed service provider ("MSP"), payroll process outsourcing ("PPO"), recruitment process outsourcing ("RPO"), and talent advisory services.

The following table presents our segment revenues disaggregated by service type (in millions):

	Third Quarter				September Year to Date
	2020		2019		2020		2019
Professional & Industrial
Staffing services	$	341.3	$	445.0	$	1,033.1	$	1,398.5
Permanent placement	2.3		4.2		7.0		14.4
Outcome-based services	102.9		88.8		306.6		255.8
Total Professional & Industrial	446.5		538.0		1,346.7		1,668.7
Science, Engineering & Technology
Staffing services	181.6		213.5		562.3		646.7
Permanent placement	3.1		4.3		9.0		11.8
Outcome-based services	59.3		67.4		190.2		201.2
Total Science, Engineering & Technology	244.0		285.2		761.5		859.7
Education
Staffing services	27.4		56.9		194.9		313.3
Permanent placement	0.1		0.2		0.2		0.6
Total Education	27.5		57.1		195.1		313.9
Outsourcing & Consulting
Talent solutions	87.9		94.4		261.0		282.3
Total Outsourcing & Consulting	87.9		94.4		261.0		282.3
International
Staffing services	228.8		287.0		697.9		873.6
Permanent placement	3.6		6.4		12.7		20.0
Total International	232.4		293.4		710.6		893.6
Total Intersegment	(0.1)		(0.4)		(0.3)		(0.4)
Total Revenue from Services	$	1,038.2	$	1,267.7	$	3,274.6	$	4,017.8

Revenue Disaggregated by Geography

Our operations are subject to different economic and regulatory environments depending on geographic location. Our P&I and Education segments operate in the Americas region, our SET segment operates in the Americas and Europe regions, and OCG operates in the Americas, Europe and Asia-Pacific regions. The International segment includes Europe and our Brazil and Mexico operations, which are included in the Americas region. Our Brazil operations were sold in August 2020 (see Acquisitions and Disposition footnote).

The below table presents our revenues disaggregated by geography (in millions):

	Third Quarter				September Year to Date
	2020		2019		2020		2019
Americas
United States	$	740.6	$	903.2	$	2,369.2	$	2,913.4
Canada	30.3		34.6		88.7		100.8
Mexico	27.4		32.4		78.6		89.6
Puerto Rico	18.4		18.8		56.1		57.6
Brazil	1.8		8.4		17.0		25.1
Total Americas Region	818.5		997.4		2,609.6		3,186.5
Europe
Switzerland	49.6		50.6		141.2		150.0
France	48.8		59.7		141.2		188.6
Portugal	31.7		44.0		99.1		135.5
Russia	27.2		29.9		88.6		84.1
United Kingdom	16.4		24.9		56.5		81.6
Italy	14.5		18.5		42.5		59.8
Germany	7.0		11.5		22.1		32.5
Ireland	4.9		7.1		14.0		28.1
Other	12.0		16.6		38.7		51.5
Total Europe Region	212.1		262.8		643.9		811.7
Total Asia-Pacific Region	7.6		7.5		21.1		19.6
Total Kelly Services, Inc.	$	1,038.2	$	1,267.7	$	3,274.6	$	4,017.8

The below table presents our SET, OCG and International segment revenues disaggregated by geographic region (in millions):

	Third Quarter				September Year to Date
	2020		2019		2020		2019
Science, Engineering & Technology
Americas	$	242.8	$	283.2	$	757.3	$	852.3
Europe	1.2		2.0		4.2		7.4
Total Science, Engineering & Technology	$	244.0	$	285.2	$	761.5	$	859.7
Outsourcing & Consulting
Americas	$	72.9	$	78.9	$	215.9	$	238.2
Europe	7.4		8.0		24.0		24.5
Asia-Pacific	7.6		7.5		21.1		19.6
Total Outsourcing & Consulting	$	87.9	$	94.4	$	261.0	$	282.3
International
Americas	$	28.9	$	40.5	$	94.9	$	113.8
Europe	203.5		252.9		615.7		779.8
Total International	$	232.4	$	293.4	$	710.6	$	893.6

Deferred Costs

Deferred sales commissions, which are included in other assets in the consolidated balance sheet, were $1.0 million as of third quarter-end 2020 and $1.5 million as of year-end 2019. Amortization expense for the deferred costs for the third quarter and September year to date 2020 was $0.2 million and $0.8 million, respectively. Amortization expense for the deferred costs for the third quarter and September year to date 2019 was $0.4 million and $1.3 million, respectively.

Deferred fulfillment costs, which are included in prepaid expenses and other current assets in the consolidated balance sheet, were $4.0 million as of third quarter-end 2020 and $3.6 million as of year-end 2019. Amortization expense for the deferred costs for the third quarter and September year to date 2020 was $5.3 million and $14.9 million, respectively. Amortization expense for the deferred costs for the third quarter and September year to date 2019 was $3.8 million and $10.3 million, respectively.