CONSOLIDATED INCOME STATEMENT - USD ($) $ in Millions	3 Months Ended			6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019		Jun. 30, 2020	Jun. 30, 2019
Revenue	$ 18,123	$ 19,161		$ 35,694	$ 37,342
Cost	9,423	10,151		19,071	20,290
Gross profit	8,700	9,010		16,622	17,053
Expense and other (income):
Selling, general and administrative	5,248	5,456		11,203	10,147
Research, development and engineering	1,582	1,407		3,207	2,840
Intellectual property and custom development income	(203)	(222)		(319)	(323)
Other (income) and expense	179	(747)		361	(820)
Interest expense	323	348		649	558
Total expense and other (income)	7,129	6,242		15,101	12,402
Income from continuing operations before income taxes	1,571	2,768		1,522	4,651
Provision for/(benefit from) income taxes	209	269		(1,017)	558
Income from continuing operations	1,362	2,499		2,538	4,093
Income/(loss) from discontinued operations, net of tax	(1)	(1)		(2)	(4)
Net income	$ 1,361	$ 2,498		$ 2,536	$ 4,089
Assuming dilution:
Continuing operations (in dollars per share)	$ 1.52	$ 2.81		$ 2.83	$ 4.58
Discontinued operations (in dollars per share)	0.00	0.00		0.00	0.00
Total (in dollars per share)	1.52	2.81		2.83	4.58
Basic:
Continuing operations (in dollars per share)	1.53	2.82		2.85	4.61
Discontinued operations (in dollars per share)	0.00	0.00		0.00	0.00
Total (in dollars per share)	$ 1.53	$ 2.82		$ 2.85	$ 4.61
Weighted-average number of common shares outstanding:
Assuming dilution (in shares)	894,939,080	890,831,801		894,989,159	892,371,164
Basic (in shares)	889,435,166	886,273,682		888,702,256	887,927,612
Services
Revenue	$ 10,937	$ 11,836	[1]	$ 22,311	$ 23,751	[1]
Cost	7,520	8,181	[1]	15,363	16,453	[1]
Sales
Revenue	6,918	6,974	[1]	12,813	12,836	[1]
Cost	1,739	1,741	[1]	3,363	3,344	[1]
Financing
Revenue	268	351		570	756
Cost	$ 165	$ 228		$ 345	$ 492

[1] Reclassified to conform to current period presentation. Refer to note 1, “Basis of Presentation,” for additional information.