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Equity Activity - Reclassifications and Taxes (Details) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost $ 9,649 $ 10,139
SG&A expense 5,955 4,691
Other (income) and expense 182 (73)
Interest expense 326 210
Provision for/(benefit from) income taxes (1,226) 289
Net (income) loss (1,175) (1,591)
Other comprehensive income/(loss) (686) 308
Services    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost [1] 7,843 8,272
Sales    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost [1] 1,624 1,603
Financing    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost 181 264
Accumulated Other Comprehensive Income/(Loss)    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Net of Tax Amount (1,174) (99)
Reclassification/amortization, Net of Tax Amount 488 407
Other comprehensive income/(loss), Before Tax Amount (427) 375
Other comprehensive income/(loss), Tax (Expense)/Benefit (260) (67)
Other comprehensive income/(loss) (686) 308
Foreign Currency Translation Adjustments    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Net of Tax Amount (1,041) 172
Other comprehensive income/(loss), Before Tax Amount (919) 171
Other comprehensive income/(loss), Tax (Expense)/Benefit (122) 0
Other comprehensive income/(loss) (1,041) 172
Net Unrealized Gains/(Losses) on Available-For-Sale Securities    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount 0 (1)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 0 0
Unrealized gains/(losses) arising during the period, Net of Tax Amount 0 (1)
Other comprehensive income/(loss), Before Tax Amount 0 (1)
Other comprehensive income/(loss), Tax (Expense)/Benefit 0 0
Other comprehensive income/(loss) 0 (1)
Net Unrealized Gains/(Losses) on Cash Flow Hedges    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount (180) (352)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 45 84
Unrealized gains/(losses) arising during the period, Net of Tax Amount (135) (268)
Reclassification/amortization, Net of Tax Amount 68 75
Other comprehensive income/(loss), Before Tax Amount (90) (254)
Other comprehensive income/(loss), Tax (Expense)/Benefit 23 61
Other comprehensive income/(loss) (67) (193)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
SG&A expense (10) (22)
Other (income) and expense 89 87
Interest expense 22 33
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Services    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost (10) (10)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Sales    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost (9) (18)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Financing    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost 8 29
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of services    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes 2 3
Net (income) loss (7) (7)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of sales    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes 2 5
Net (income) loss (6) (13)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of financing    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes (2) (7)
Net (income) loss 6 22
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | SG&A expense    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes 2 6
Net (income) loss (7) (16)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Other (income) and expense    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes (22) (22)
Net (income) loss 67 65
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Interest expense    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes (5) (8)
Net (income) loss 16 24
Net Change Retirement-Related Benefit Plans    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Net of Tax Amount 3 (2)
Reclassification/amortization, Net of Tax Amount 419 333
Other comprehensive income/(loss), Before Tax Amount 582 458
Other comprehensive income/(loss), Tax (Expense)/Benefit (160) (128)
Other comprehensive income/(loss) 422 330
Retirement-Related Benefit Plans, Prior Service Costs/(Credits)    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount (4)  
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 1  
Unrealized gains/(losses) arising during the period, Net of Tax Amount (3)  
Reclassification/amortization, Before Tax Amount 1 (3)
Reclassification/amortization, Tax (Expense)/Benefit 1 1
Reclassification/amortization, Net of Tax Amount 1 (2)
Retirement-Related Benefit Plans, Net Gains/(Losses)    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount 8 (4)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit (2) 1
Unrealized gains/(losses) arising during the period, Net of Tax Amount 6 (2)
Reclassification/amortization, Before Tax Amount 570 464
Reclassification/amortization, Tax (Expense)/Benefit (157) (130)
Reclassification/amortization, Net of Tax Amount 412 334
Retirement-Related Benefit Plans, Curtailments and Settlements    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount 8 1
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit (3) 0
Unrealized gains/(losses) arising during the period, Net of Tax Amount $ 6 $ 1
[1] Reclassified to conform to current period presentation. Refer to note 1, “Basis of Presentation,” for additional information.