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Financing Receivables - Past Due (Details) - USD ($)
$ in Millions
Mar. 31, 2020
Dec. 31, 2019
Past Due Financing Receivable    
Amortized cost/Recorded investment $ 20,072 $ 22,421
Total Lease Receivable and Loan Receivable Portfolio Segments    
Past Due Financing Receivable    
Amortized cost/Recorded investment 17,741 18,590
Recorded Investment Not Accruing 206 235
Recorded investment, impaired financing receivables with related allowance   191
Impaired financing receivables, related allowance 148 171
Total Lease Receivable and Loan Receivable Portfolio Segments | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 403 465
Recorded Investment > 90 Days and Accruing 209 253
Billed Invoices > 90 Days and Accruing 26 29
Total Lease Receivable and Loan Receivable Portfolio Segments | Americas    
Past Due Financing Receivable    
Amortized cost/Recorded investment 9,760 10,144
Total Lease Receivable and Loan Receivable Portfolio Segments | EMEA    
Past Due Financing Receivable    
Amortized cost/Recorded investment 4,785 5,087
Total Lease Receivable and Loan Receivable Portfolio Segments | Asia Pacific    
Past Due Financing Receivable    
Amortized cost/Recorded investment 3,196 3,359
Lease receivables    
Past Due Financing Receivable    
Amortized cost/Recorded investment 5,654 5,567
Recorded Investment Not Accruing 65 69
Lease receivables | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 188 234
Recorded Investment > 90 Days and Accruing 129 168
Billed Invoices > 90 Days and Accruing 9 14
Lease receivables | Americas    
Past Due Financing Receivable    
Amortized cost/Recorded investment 3,609 3,419
Recorded Investment Not Accruing 40 41
Lease receivables | Americas | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 144 187
Recorded Investment > 90 Days and Accruing 110 147
Billed Invoices > 90 Days and Accruing 8 11
Lease receivables | EMEA    
Past Due Financing Receivable    
Amortized cost/Recorded investment 1,122 1,186
Recorded Investment Not Accruing 16 17
Lease receivables | EMEA | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 20 28
Recorded Investment > 90 Days and Accruing 6 13
Billed Invoices > 90 Days and Accruing 0 2
Lease receivables | Asia Pacific    
Past Due Financing Receivable    
Amortized cost/Recorded investment 923 963
Recorded Investment Not Accruing 10 11
Lease receivables | Asia Pacific | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 24 19
Recorded Investment > 90 Days and Accruing 13 7
Billed Invoices > 90 Days and Accruing 1 1
Loan receivables    
Past Due Financing Receivable    
Amortized cost/Recorded investment 12,087 13,022
Recorded Investment Not Accruing 140 166
Loan receivables | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 215 231
Recorded Investment > 90 Days and Accruing 80 85
Billed Invoices > 90 Days and Accruing 16 15
Loan receivables | Americas    
Past Due Financing Receivable    
Amortized cost/Recorded investment 6,151 6,726
Recorded Investment Not Accruing 54 72
Loan receivables | Americas | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 115 127
Recorded Investment > 90 Days and Accruing 62 71
Billed Invoices > 90 Days and Accruing 11 11
Loan receivables | EMEA    
Past Due Financing Receivable    
Amortized cost/Recorded investment 3,663 3,901
Recorded Investment Not Accruing 69 72
Loan receivables | EMEA | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 74 77
Recorded Investment > 90 Days and Accruing 7 8
Billed Invoices > 90 Days and Accruing 3 3
Loan receivables | Asia Pacific    
Past Due Financing Receivable    
Amortized cost/Recorded investment 2,273 2,395
Recorded Investment Not Accruing 17 21
Loan receivables | Asia Pacific | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 27 26
Recorded Investment > 90 Days and Accruing 10 6
Billed Invoices > 90 Days and Accruing $ 1 $ 2