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Segments - Geographic Information (Details)
$ in Millions
12 Months Ended
Dec. 31, 2019
USD ($)
customer
Dec. 31, 2018
USD ($)
customer
Dec. 31, 2017
USD ($)
customer
Jan. 01, 2019
USD ($)
Segment Information        
Revenue $ 77,147 $ 79,591 $ 79,139  
Net property, plant and equipment 10,010 10,792    
Operating right-of-use assets 4,996     $ 4,800
Plant and other property        
Segment Information        
Net property, plant and equipment $ 9,778 $ 10,359 $ 10,655  
Revenue | Major Client        
Segment Information        
Number of clients representing 10% or more of the company's total revenue | customer 0 0 0  
U.S. | Revenue | Geographic Information        
Segment Information        
Revenue $ 28,395 $ 29,078 $ 29,759  
U.S. | Revenue | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00% 10.00% 10.00%  
U.S. | Plant and Other Property - Net | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00% 10.00% 10.00%  
U.S. | Plant and Other Property - Net | Geographic Information | Plant and other property        
Segment Information        
Net property, plant and equipment $ 4,485 $ 4,585 $ 4,670  
U.S. | Operating Right-Of-Use Assets - Net | Geographic Information        
Segment Information        
Operating right-of-use assets $ 1,386      
U.S. | Operating Right-Of-Use Assets - Net | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00%      
Japan | Revenue | Geographic Information        
Segment Information        
Revenue $ 8,681 $ 8,489 $ 8,239  
Japan | Revenue | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00% 10.00% 10.00%  
Japan | Operating Right-Of-Use Assets - Net | Geographic Information        
Segment Information        
Operating right-of-use assets $ 659      
Japan | Operating Right-Of-Use Assets - Net | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00%      
Other Countries | Revenue | Geographic Information        
Segment Information        
Revenue $ 40,071 $ 42,024 $ 41,141  
Other Countries | Revenue | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00% 10.00% 10.00%  
Other Countries | Plant and Other Property - Net | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00% 10.00% 10.00%  
Other Countries | Operating Right-Of-Use Assets - Net | Geographic Information        
Segment Information        
Operating right-of-use assets $ 2,951      
Other Countries | Operating Right-Of-Use Assets - Net | Geographic Information | Minimum        
Segment Information        
Concentration Risk, Percentage 10.00%      
Non-U.S. | Plant and Other Property - Net | Geographic Information | Plant and other property        
Segment Information        
Net property, plant and equipment $ 5,294 $ 5,774 $ 5,985