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Segments - Revenue Reconciliation (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Revenue      
Revenue $ 77,147 $ 79,591 $ 79,139
Business Segments      
Revenue      
Revenue 82,419 84,386 83,329
Other      
Revenue      
Other - divested businesses 786 1,810 2,041
Other revenue 162 207 171
Internal transactions      
Revenue      
Revenue $ (6,220) $ (6,813) $ (6,401)