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Equity Activity - Reclassifications and Taxes (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost $ 9,692 $ 9,953 $ 29,982 $ 31,582
SG&A expense 5,024 4,363 15,171 14,665
Other (income) and expense (31) 275 (850) 968
Interest expense 432 191 990 530
Provision for/(benefit from) income taxes (151) 304 407 138
Net (income) loss (1,672) (2,694) (5,761) (6,777)
Other comprehensive income/(loss) (245) 470 404 1,194
Services        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 7,840 7,951 [1] 24,293 [1] 25,238 [1]
Sales        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 1,635 1,714 [1] 4,979 [1] 5,498 [1]
Financing        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 217 287 710 846
Accumulated Other Comprehensive Income/(Loss)        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Net of Tax Amount     (916) (695)
Reclassification/amortization, Net of Tax Amount     1,320 1,889
Other comprehensive income/(loss), Before Tax Amount 4 678 784 2,001
Other comprehensive income/(loss), Tax (Expense)/Benefit (249) (209) (380) (807)
Other comprehensive income/(loss) (245) 470 404 1,194
Foreign Currency Translation Adjustments        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Net of Tax Amount     (405) (663)
Other comprehensive income/(loss), Before Tax Amount (509) (22) (333) (535)
Other comprehensive income/(loss), Tax (Expense)/Benefit (109) (22) (72) (128)
Other comprehensive income/(loss) (618) (44) (405) (663)
Net Unrealized Gains/(Losses) on Available-For-Sale Securities        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount 3 0 1 (2)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit (1) 0 0 1
Unrealized gains/(losses) arising during the period, Net of Tax Amount 2 0 1 (1)
Other comprehensive income/(loss), Before Tax Amount 3 0 1 (2)
Other comprehensive income/(loss), Tax (Expense)/Benefit (1) 0 0 1
Other comprehensive income/(loss) 2 0 1 (1)
Net Unrealized Gains/(Losses) on Cash Flow Hedges        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount (439) (46) (798) (134)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 110 11 196 39
Unrealized gains/(losses) arising during the period, Net of Tax Amount (329) (35) (601) (95)
Reclassification/amortization, Net of Tax Amount     315 305
Other comprehensive income/(loss), Before Tax Amount 49 (18) (380) 274
Other comprehensive income/(loss), Tax (Expense)/Benefit (12) 4 93 (63)
Other comprehensive income/(loss) 36 (14) (287) 210
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
SG&A expense (11) (7) (45) 14
Other (income) and expense 447 8 331 301
Interest expense 64 18 150 52
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Services        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost (22) (1) (52) (29)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Sales        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost (10) (8) (40) 15
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Financing        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 21 18 73 56
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of services        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 6 0 13 7
Net (income) loss (17) (1) (38) (22)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of sales        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 3 3 11 (4)
Net (income) loss (7) (6) (29) 11
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of financing        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes (5) (5) (18) (14)
Net (income) loss 15 14 55 42
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | SG&A expense        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 3 2 12 (4)
Net (income) loss (8) (5) (33) 10
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Other (income) and expense        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes (112) (2) (83) (76)
Net (income) loss 334 6 248 225
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Interest expense        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes (16) (5) (38) (13)
Net (income) loss 48 14 112 39
Net Change Retirement-Related Benefit Plans        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Net of Tax Amount     89 65
Reclassification/amortization, Net of Tax Amount     1,005 1,584
Other comprehensive income/(loss), Before Tax Amount 461 719 1,496 2,264
Other comprehensive income/(loss), Tax (Expense)/Benefit (127) (191) (401) (616)
Other comprehensive income/(loss) 335 527 1,095 1,648
Retirement-Related Benefit Plans, Prior Service Costs/(Credits)        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount   0   (1)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit   0   0
Unrealized gains/(losses) arising during the period, Net of Tax Amount   0   (1)
Reclassification/amortization, Before Tax Amount (3) (18) (9) (55)
Reclassification/amortization, Tax (Expense)/Benefit 3 5 4 15
Reclassification/amortization, Net of Tax Amount (1) (13) (5) (40)
Retirement-Related Benefit Plans, Net Gains/(Losses)        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount 0 (1) 113 83
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 0 1 (23) (22)
Unrealized gains/(losses) arising during the period, Net of Tax Amount 0 (1) 90 60
Reclassification/amortization, Before Tax Amount 461 737 1,385 2,231
Reclassification/amortization, Tax (Expense)/Benefit (128) (196) (380) (607)
Reclassification/amortization, Net of Tax Amount 333 540 1,005 1,624
Retirement-Related Benefit Plans, Curtailments and Settlements        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount 3 2 7 7
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit (1) 0 (1) (2)
Unrealized gains/(losses) arising during the period, Net of Tax Amount $ 2 $ 1 $ 6 $ 5
[1] Reclassified to conform to current period presentation. Refer to note 1, “Basis of Presentation.”