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Financial Instruments - Derivatives, Gains and Losses (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Derivative Instruments, Gain (Loss)        
Gain (loss) recognized in earnings on derivatives $ 165 $ (86) $ 377 $ (308)
Gain (loss) recognized in earnings attributable to risk being hedged (64) 79 (132) 262
Cash flow hedges and net investment hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Recognized in OCI (154) 477 (487) 334
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI 168 (434) 70 (380)
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Amounts Excluded from Effectiveness Testing 13 20 30 31
Interest rate contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Recognized in OCI 3   (168)  
Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Recognized in OCI (10) (149) (191) (89)
Foreign exchange contracts | Instruments in net investment hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Recognized in OCI (148) 627 (128) 423
Cost of services | Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI 20 9 29 28
Cost of sales | Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI 11 (6) 30 (23)
Cost of financing | Interest rate contracts | Derivative instruments in fair value hedges        
Derivative Instruments, Gain (Loss)        
Gain (loss) recognized in earnings on derivatives 23 (32) 55 (112)
Gain (loss) recognized in earnings attributable to risk being hedged (20) 42 (50) 138
Cost of financing | Interest rate contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI (1)   (1)  
Cost of financing | Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI (24) (20) (52) (38)
Cost of financing | Foreign exchange contracts | Instruments in net investment hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Amounts Excluded from Effectiveness Testing 4 11 12 17
SG&A expense | Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI 12 (3) 34 (21)
SG&A expense | Equity contracts | Not designated as hedging instruments - economic hedges        
Derivative Instruments, Gain (Loss)        
Gain (loss) recognized in earnings on derivatives 26 12 145 (2)
Other (income) and expense | Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI 202 (397) 115 (293)
Other (income) and expense | Foreign exchange contracts | Not designated as hedging instruments - economic hedges        
Derivative Instruments, Gain (Loss)        
Gain (loss) recognized in earnings on derivatives 69 (38) 87 (93)
Interest expense | Interest rate contracts | Derivative instruments in fair value hedges        
Derivative Instruments, Gain (Loss)        
Gain (loss) recognized in earnings on derivatives 48 (28) 90 (101)
Gain (loss) recognized in earnings attributable to risk being hedged (43) 37 (82) 124
Interest expense | Interest rate contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI (2)   (1)  
Interest expense | Foreign exchange contracts | Derivative instruments in cash flow hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Reclassified from AOCI (51) (18) (85) (34)
Interest expense | Foreign exchange contracts | Instruments in net investment hedges        
Derivative Instruments, Gain (Loss)        
Gain (Loss) Recognized in Earnings and Other Comprehensive Income - Amounts Excluded from Effectiveness Testing $ 9 $ 9 $ 19 $ 15