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Equity Activity - Reclassifications and Taxes (Details) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2019
Mar. 31, 2018
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost $ 10,139 $ 10,825
SG&A expense 4,691 5,445
Other (income) and expense (73) 413
Interest expense 210 165
Provision for/(benefit from) income taxes 289 (540)
Net (income) loss (1,591) (1,679)
Other comprehensive income/(loss) 308 430
Services    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost 8,359 8,835
Sales    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost 1,516 1,722
Financing    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost 264 269
Accumulated Other Comprehensive Income/(Loss)    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Net of Tax Amount (99) (65)
Reclassification/amortization, Net of Tax Amount 407 495
Other comprehensive income/(loss), Before Tax Amount 375 573
Other comprehensive income/(loss), Tax (Expense)/Benefit (67) (143)
Other comprehensive income/(loss) 308 430
Foreign Currency Translation Adjustments    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Net of Tax Amount 172 (115)
Reclassification/amortization, Net of Tax Amount   0
Other comprehensive income/(loss), Before Tax Amount 171 (167)
Other comprehensive income/(loss), Tax (Expense)/Benefit 0 51
Other comprehensive income/(loss) 172 (115)
Net Unrealized Gains/(Losses) on Available-For-Sale Securities    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount (1) (2)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 0 1
Unrealized gains/(losses) arising during the period, Net of Tax Amount (1) (2)
Reclassification/amortization, Net of Tax Amount   0
Other comprehensive income/(loss), Before Tax Amount (1) (3)
Other comprehensive income/(loss), Tax (Expense)/Benefit 0 1
Other comprehensive income/(loss) (1) (2)
Net Unrealized Gains/(Losses) on Available-For-Sale Securities | Reclassifications    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Other (income) and expense   0
Provision for/(benefit from) income taxes   0
Net (income) loss   0
Net Unrealized Gains/(Losses) on Cash Flow Hedges    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount (352) 61
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 84 (9)
Unrealized gains/(losses) arising during the period, Net of Tax Amount (268) 51
Reclassification/amortization, Net of Tax Amount 75 (41)
Other comprehensive income/(loss), Before Tax Amount (254) 7
Other comprehensive income/(loss), Tax (Expense)/Benefit 61 3
Other comprehensive income/(loss) (193) 10
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
SG&A expense (22) 18
Other (income) and expense 87 (104)
Interest expense 33 16
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Services    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost (10) (19)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Sales    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost (18) 17
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Financing    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Cost 29 18
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of services    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes 3 5
Net (income) loss (7) (14)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of sales    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes 5 (5)
Net (income) loss (13) 12
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of financing    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes (7) (4)
Net (income) loss 22 13
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | SG&A expense    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes 6 (5)
Net (income) loss (16) 13
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Other (income) and expense    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes (22) 26
Net (income) loss 65 (78)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Interest expense    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Provision for/(benefit from) income taxes (8) (4)
Net (income) loss 24 12
Net Change Retirement-Related Benefit Plans    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Net of Tax Amount (2) 0
Reclassification/amortization, Net of Tax Amount 333 537
Other comprehensive income/(loss), Before Tax Amount 458 735
Other comprehensive income/(loss), Tax (Expense)/Benefit (128) (199)
Other comprehensive income/(loss) 330 537
Retirement-Related Benefit Plans, Prior Service Costs/(Credits)    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount   (1)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit   0
Unrealized gains/(losses) arising during the period, Net of Tax Amount   (1)
Reclassification/amortization, Before Tax Amount (3) (19)
Reclassification/amortization, Tax (Expense)/Benefit 1 5
Reclassification/amortization, Net of Tax Amount (2) (14)
Retirement-Related Benefit Plans, Net Gains/(Losses)    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount (4) 2
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 1 (1)
Unrealized gains/(losses) arising during the period, Net of Tax Amount (2) 1
Reclassification/amortization, Before Tax Amount 464 753
Reclassification/amortization, Tax (Expense)/Benefit (130) (203)
Reclassification/amortization, Net of Tax Amount 334 550
Retirement-Related Benefit Plans, Curtailments and Settlements    
Reclassifications and Taxes Related to Items of Other Comprehensive Income    
Unrealized gains/(losses) arising during the period, Before Tax Amount 1 0
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 0 0
Unrealized gains/(losses) arising during the period, Net of Tax Amount $ 1 $ 0