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Financing Receivables - Past Due (Details) - USD ($)
$ in Millions
Mar. 31, 2019
Dec. 31, 2018
Past Due Financing Receivable    
Total Recorded Investment $ 28,296 $ 31,153
Total Lease Receivable and Loan Receivable Portfolio Segments    
Past Due Financing Receivable    
Total Recorded Investment 17,945 19,301
Recorded Investment Not Accruing 291 300
Recorded investment, impaired financing receivables with related allowance 247 249
Impaired financing receivables, related allowance 217 219
Total Lease Receivable and Loan Receivable Portfolio Segments | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 717 782
Recorded Investment > 90 Days and Accruing 426 494
Billed Invoices > 90 Days and Accruing 47 52
Total Lease Receivable and Loan Receivable Portfolio Segments | Americas    
Past Due Financing Receivable    
Total Recorded Investment 9,820 10,644
Total Lease Receivable and Loan Receivable Portfolio Segments | EMEA    
Past Due Financing Receivable    
Total Recorded Investment 4,603 5,016
Total Lease Receivable and Loan Receivable Portfolio Segments | Asia Pacific    
Past Due Financing Receivable    
Total Recorded Investment 3,522 3,641
Lease receivables    
Past Due Financing Receivable    
Total Recorded Investment 5,980 6,320
Recorded Investment Not Accruing 94 97
Lease receivables | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 370 385
Recorded Investment > 90 Days and Accruing 276 292
Billed Invoices > 90 Days and Accruing 18 24
Lease receivables | Americas    
Past Due Financing Receivable    
Total Recorded Investment 3,617 3,827
Recorded Investment Not Accruing 54 57
Lease receivables | Americas | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 294 310
Recorded Investment > 90 Days and Accruing 240 256
Billed Invoices > 90 Days and Accruing 13 19
Lease receivables | EMEA    
Past Due Financing Receivable    
Total Recorded Investment 1,230 1,341
Recorded Investment Not Accruing 17 16
Lease receivables | EMEA | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 40 25
Recorded Investment > 90 Days and Accruing 22 9
Billed Invoices > 90 Days and Accruing 3 1
Lease receivables | Asia Pacific    
Past Due Financing Receivable    
Total Recorded Investment 1,133 1,152
Recorded Investment Not Accruing 23 24
Lease receivables | Asia Pacific | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 37 49
Recorded Investment > 90 Days and Accruing 13 27
Billed Invoices > 90 Days and Accruing 2 3
Loan receivables    
Past Due Financing Receivable    
Total Recorded Investment 11,965 12,981
Recorded Investment Not Accruing 197 203
Loan receivables | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 347 397
Recorded Investment > 90 Days and Accruing 150 202
Billed Invoices > 90 Days and Accruing 29 29
Loan receivables | Americas    
Past Due Financing Receivable    
Total Recorded Investment 6,203 6,817
Recorded Investment Not Accruing 101 99
Loan receivables | Americas | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 232 259
Recorded Investment > 90 Days and Accruing 131 166
Billed Invoices > 90 Days and Accruing 23 24
Loan receivables | EMEA    
Past Due Financing Receivable    
Total Recorded Investment 3,374 3,675
Recorded Investment Not Accruing 68 73
Loan receivables | EMEA | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 83 98
Recorded Investment > 90 Days and Accruing 14 25
Billed Invoices > 90 Days and Accruing 4 3
Loan receivables | Asia Pacific    
Past Due Financing Receivable    
Total Recorded Investment 2,388 2,489
Recorded Investment Not Accruing 28 31
Loan receivables | Asia Pacific | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 32 40
Recorded Investment > 90 Days and Accruing 4 11
Billed Invoices > 90 Days and Accruing $ 2 $ 1