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Financing Receivables - Past Due (Details) - USD ($)
$ in Millions
Jun. 30, 2018
Dec. 31, 2017
Past Due Financing Receivable    
Total Recorded Investment $ 28,262 $ 30,877
Total Lease Receivable and Loan Receivable Portfolio Segments    
Past Due Financing Receivable    
Total Recorded Investment 18,581 19,259
Recorded Investment Not Accruing 331 331
Recorded investment, impaired financing receivables with related allowance 258 269
Impaired financing receivables, related allowance 253 250
Total Lease Receivable and Loan Receivable Portfolio Segments | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 803 825
Recorded Investment > 90 Days and Accruing 503 507
Billed Invoices > 90 Days and Accruing 70 77
Total Lease Receivable and Loan Receivable Portfolio Segments | Americas    
Past Due Financing Receivable    
Total Recorded Investment 10,057 10,626
Total Lease Receivable and Loan Receivable Portfolio Segments | EMEA    
Past Due Financing Receivable    
Total Recorded Investment 4,847 4,946
Total Lease Receivable and Loan Receivable Portfolio Segments | Asia Pacific    
Past Due Financing Receivable    
Total Recorded Investment 3,677 3,687
Lease receivables    
Past Due Financing Receivable    
Total Recorded Investment 6,312 6,593
Recorded Investment Not Accruing 100 107
Lease receivables | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 300 328
Recorded Investment > 90 Days and Accruing 208 225
Billed Invoices > 90 Days and Accruing 29 36
Lease receivables | Americas    
Past Due Financing Receivable    
Total Recorded Investment 3,744 3,911
Recorded Investment Not Accruing 52 44
Lease receivables | Americas | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 232 239
Recorded Investment > 90 Days and Accruing 185 197
Billed Invoices > 90 Days and Accruing 24 29
Lease receivables | EMEA    
Past Due Financing Receivable    
Total Recorded Investment 1,303 1,349
Recorded Investment Not Accruing 16 27
Lease receivables | EMEA | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 20 32
Recorded Investment > 90 Days and Accruing 4 5
Billed Invoices > 90 Days and Accruing 1 3
Lease receivables | Asia Pacific    
Past Due Financing Receivable    
Total Recorded Investment 1,264 1,333
Recorded Investment Not Accruing 32 36
Lease receivables | Asia Pacific | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 48 57
Recorded Investment > 90 Days and Accruing 18 23
Billed Invoices > 90 Days and Accruing 3 3
Loan receivables    
Past Due Financing Receivable    
Total Recorded Investment 12,269 12,667
Recorded Investment Not Accruing 231 224
Loan receivables | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 502 498
Recorded Investment > 90 Days and Accruing 295 283
Billed Invoices > 90 Days and Accruing 41 41
Loan receivables | Americas    
Past Due Financing Receivable    
Total Recorded Investment 6,313 6,715
Recorded Investment Not Accruing 101 96
Loan receivables | Americas | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 326 345
Recorded Investment > 90 Days and Accruing 245 254
Billed Invoices > 90 Days and Accruing 31 38
Loan receivables | EMEA    
Past Due Financing Receivable    
Total Recorded Investment 3,544 3,597
Recorded Investment Not Accruing 79 74
Loan receivables | EMEA | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 90 90
Recorded Investment > 90 Days and Accruing 12 17
Billed Invoices > 90 Days and Accruing 4 0
Loan receivables | Asia Pacific    
Past Due Financing Receivable    
Total Recorded Investment 2,413 2,354
Recorded Investment Not Accruing 51 54
Loan receivables | Asia Pacific | Total Past Due > 90 days    
Past Due Financing Receivable    
Recorded Investment > 90 Days 86 63
Recorded Investment > 90 Days and Accruing 38 12
Billed Invoices > 90 Days and Accruing $ 7 $ 3