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Segments - Pre-Tax Income Reconciliation (Details) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2018
Mar. 31, 2017
Pre-tax income from continuing operations    
Amortization of acquired intangible assets $ (203) $ (249)
Acquisition-related (charges)/income 0 (13)
Non-operating retirement-related (costs)/income (402) (347)
Income from continuing operations before income taxes 1,136 1,424
Business Segments    
Pre-tax income from continuing operations    
Income from continuing operations before income taxes 2,088 2,346
Internal transactions    
Pre-tax income from continuing operations    
Income from continuing operations before income taxes (218) (227)
Unallocated corporate amounts    
Pre-tax income from continuing operations    
Income from continuing operations before income taxes $ (130) $ (87)