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Segments - Pre-Tax Income Reconciliation (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2017
Sep. 30, 2016
Sep. 30, 2017
Sep. 30, 2016
Pre-tax Income from continuing operations        
Amortization of acquired intangible assets $ (238) $ (265) $ (731) $ (742)
Acquisition-related (charges)/income 0 (4) (19) (1)
Non-operating retirement-related (costs)/income (306) (139) (1,065) (444)
Income from continuing operations before income taxes 3,065 3,263 6,931 7,345
Business Segments        
Pre-tax Income from continuing operations        
Income from continuing operations before income taxes 3,876 3,897 9,555 9,636
Internal transactions        
Pre-tax Income from continuing operations        
Income from continuing operations before income taxes (126) (185) (515) (873)
Unallocated corporate amounts        
Pre-tax Income from continuing operations        
Income from continuing operations before income taxes $ (141) $ (42) $ (294) $ (230)