CONSOLIDATED STATEMENT OF EARNINGS - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Revenue:
Services	$ 12,703	$ 12,938	$ 37,592	$ 38,347
Sales	6,017	5,872	17,744	18,542
Financing	433	417	1,260	1,260
Total revenue	19,153	19,226	56,597	58,149
Cost:
Services	8,426	8,418	25,502	25,492
Sales	1,605	1,536	4,839	4,496
Financing	322	259	890	760
Total cost	10,353	10,213	31,232	30,748
Gross profit	8,800	9,013	25,365	27,401
Expense and other (income):
Selling, general and administrative	4,648	4,732	14,959	16,093
Research, development and engineering	1,342	1,397	4,360	4,320
Intellectual property and custom development income	(308)	(528)	(1,118)	(1,110)
Other (income) and expense	(114)	(8)	(218)	281
Interest expense	168	158	451	473
Total expense and other (income)	5,735	5,751	18,434	20,056
Income from continuing operations before income taxes	3,065	3,263	6,931	7,345
Provision for/(benefit from) income taxes	339	409	120	(31)
Income from continuing operations	2,726	2,854	6,811	7,375
Loss from discontinued operations, net of tax	0	(1)	(3)	(4)
Net income	$ 2,726	$ 2,853	$ 6,807	$ 7,371
Assuming dilution:
Continuing operations (in dollars per share)	$ 2.92	$ 2.98	$ 7.24	$ 7.67
Discontinued operations (in dollars per share)	0.00	0.00	0.00	0.00
Total (in dollars per share)	2.92	2.98	7.24	7.67
Basic:
Continuing operations (in dollars per share)	2.93	2.99	7.28	7.70
Discontinued operations (in dollars per share)	0.00	0.00	0.00	0.00
Total (in dollars per share)	$ 2.93	$ 2.99	$ 7.28	$ 7.70
Weighted-average number of common shares outstanding:
Assuming dilution (in shares)	933,227,429	957,317,284	940,209,466	960,724,182
Basic (in shares)	929,437,441	953,995,828	935,600,777	957,693,385
Cash dividend per common share	$ 1.50	$ 1.40	$ 4.40	$ 4.10