CONSOLIDATED STATEMENT OF EARNINGS - USD ($) shares in Millions, $ in Millions	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Revenue:
Services	$ 12,342	$ 12,391
Sales	5,404	5,879
Financing	409	414
Total revenue	18,155	18,684
Cost:
Services	8,553	8,382
Sales	1,551	1,378
Financing	279	238
Total cost	10,383	9,999
Gross profit	7,772	8,686
Expense and other (income):
Selling, general and administrative	5,152	6,012
Research, development and engineering	1,533	1,458
Intellectual property and custom development income	(445)	(217)
Other (income) and expense	(28)	253
Interest expense	135	147
Total expense and other (income)	6,348	7,652
Income from continuing operations before income taxes	1,424	1,034
Provision for/(benefit from) income taxes	(329)	(983)
Income from continuing operations	1,753	2,016
Loss from discontinued operations, net of tax	(3)	(3)
Net income	$ 1,750	$ 2,014
Assuming dilution:
Continuing operations (in dollars per share)	$ 1.85	$ 2.09
Discontinued operations (in dollars per share)	0.00	0.00
Total (in dollars per share)	1.85	2.09
Basic:
Continuing operations (in dollars per share)	1.86	2.09
Discontinued operations (in dollars per share)	0.00	0.00
Total (in dollars per share)	$ 1.86	$ 2.09
Weighted-average number of common shares outstanding:
Assuming dilution (in shares)	947.8	964.4
Basic (in shares)	942.4	961.7
Cash dividend per common share	$ 1.40	$ 1.30