CONSOLIDATED STATEMENT OF EARNINGS - USD ($) shares in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Revenue:
Services	$ 12,938	$ 12,327	$ 38,347	$ 37,290
Sales	5,872	6,501	18,542	20,990
Financing	417	452	1,260	1,403
Total revenue	19,226	19,280	58,149	59,682
Cost:
Services	8,418	8,067	25,492	24,776
Sales	1,536	1,544	4,496	4,895
Financing	259	233	760	733
Total cost	10,213	9,844	30,748	30,405
Gross profit	9,013	9,436	27,401	29,278
Expense and other (income):
Selling, general and administrative	4,732	4,731	16,093	15,273
Research, development and engineering	1,397	1,287	4,320	3,885
Intellectual property and custom development income	(528)	(188)	(1,110)	(489)
Other (income) and expense	(8)	(133)	281	(578)
Interest expense	158	117	473	340
Total expense and other (income)	5,751	5,815	20,056	18,431
Income from continuing operations before income taxes	3,263	3,621	7,345	10,846
Provision for/(benefit from) income taxes	409	659	(31)	1,943
Income from continuing operations	2,854	2,962	7,375	8,904
Loss from discontinued operations, net of tax	(1)	(12)	(4)	(176)
Net income	$ 2,853	$ 2,950	$ 7,371	$ 8,727
Assuming dilution:
Continuing operations (in dollars per share)	$ 2.98	$ 3.02	$ 7.67	$ 9.03
Discontinued operations (in dollars per share)	0.00	(0.01)	0.00	(0.18)
Total (in dollars per share)	2.98	3.01	7.67	8.85
Basic:
Continuing operations (in dollars per share)	2.99	3.04	7.70	9.07
Discontinued operations (in dollars per share)	0.00	(0.01)	0.00	(0.18)
Total (in dollars per share)	$ 2.99	$ 3.03	$ 7.70	$ 8.89
Weighted-average number of common shares outstanding:
Assuming dilution (in shares)	957.3	979.0	960.7	986.0
Basic (in shares)	954.0	975.1	957.7	981.8
Cash dividend per common share	$ 1.40	$ 1.30	$ 4.10	$ 3.70