CONSOLIDATED STATEMENT OF EARNINGS (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2013	Mar. 31, 2012
Revenue:
Services	$ 14,274	$ 14,820
Sales	8,629	9,356
Financing	505	497
Total revenue	23,408	24,673
Cost:
Services	9,526	9,985
Sales	2,931	3,325
Financing	273	244
Total cost	12,730	13,555	[1]
Gross profit	10,678	11,118
Expense and other income:
Selling, general and administrative	5,577	5,886
Research, development and engineering	1,644	1,601
Intellectual property and custom development income	(183)	(255)
Other (income) and expense	(60)	(58)
Interest expense	94	110
Total expense and other income	7,072	7,283	[1]
Income before income taxes	3,606	3,836	[1]
Provision for income taxes	574	769
Net income	$ 3,032	$ 3,066	[1]
Earnings per share of common stock:
Assuming dilution (in dollars per share)	$ 2.70	$ 2.61
Basic (in dollars per share)	$ 2.72	$ 2.65
Weighted-average number of common shares outstanding: (millions)
Assuming dilution (in shares)	1,124.0	1,174.2
Basic (in shares)	1,113.7	1,159.1
Cash dividend per common share (in dollars per share)	$ 0.85	$ 0.75

[1] Amounts may not add due to rounding.