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Segment Information - Revenue Reconciliation (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Revenue      
Revenue $ 79,591 $ 79,139 $ 79,919
Business Segments      
Revenue      
Revenue 85,644 84,857 85,936
Other revenue      
Revenue      
Revenue 207 171 289
Internal transactions      
Revenue      
Revenue $ (6,261) $ (5,889) $ (6,307)