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Commitments (Details 1) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2016
Mar. 31, 2015
Dec. 31, 2015
Movement in standard warranty liability      
Beginning Balance $ 181 $ 197  
Current period accruals 27 35  
Accrual adjustments to reflect actual experience (2) 10  
Charges incurred (41) (51)  
Ending Balance 164 $ 192  
Extended lines of credit      
Commitments, guarantees:      
Unused amounts in lines of credit to third-party entities and commitments for future financing to clients 6,014   $ 5,477
Financing for client purchase agreements      
Commitments, guarantees:      
Unused amounts in lines of credit to third-party entities and commitments for future financing to clients 2,069   2,097
Financial guarantees      
Commitments, guarantees:      
Guarantor obligations, maximum exposure $ 32   $ 34