CONSOLIDATED STATEMENT OF EARNINGS - USD ($) shares in Millions, $ in Millions	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Revenue:
Services	$ 12,391	$ 12,366
Sales	5,879	6,757
Financing	414	467
Total revenue	18,684	19,590
Cost:
Services	8,382	8,278
Sales	1,378	1,625
Financing	238	235
Total cost	9,999	10,138
Gross profit	8,686	9,452
Expense and other (income):
Selling, general and administrative	6,012	5,362
Research, development and engineering	1,458	1,298
Intellectual property and custom development income	(217)	(173)
Other (income) and expense	253	(143)
Interest expense	147	108
Total expense and other (income)	7,652	6,451
Income from continuing operations before income taxes	1,034	3,001
Provision for/(benefit from) income taxes	(983)	585
Income from continuing operations	2,016	2,415
Loss from discontinued operations, net of tax	(3)	(88)
Net income	$ 2,014	$ 2,328
Assuming dilution:
Continuing operations (in dollars per share)	$ 2.09	$ 2.44
Discontinued operations (in dollars per share)	0	(0.09)
Total (in dollars per share)	2.09	2.35
Basic:
Continuing operations (in dollars per share)	2.09	2.45
Discontinued operations (in dollars per share)	0	(0.09)
Total (in dollars per share)	$ 2.09	$ 2.36
Weighted-average number of common shares outstanding: (millions)
Assuming dilution (in shares)	964.4	992.3
Basic (in shares)	961.7	988.1
Cash dividend per common share	$ 1.3	$ 1.1