CONSOLIDATED STATEMENT OF EARNINGS (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Revenue:
Services	$ 13,982	$ 14,274
Sales	7,984	8,629
Financing	517	505
Total revenue	22,484	23,408
Cost:
Services	9,101	9,526
Sales	2,561	2,931
Financing	278	273
Total cost	11,941	12,730
Gross profit	10,543	10,678
Expense and other (income):
Selling, general and administrative	6,289	5,577
Research, development and engineering	1,501	1,644
Intellectual property and custom development income	(207)	(183)
Other (income) and expense	(126)	(60)
Interest expense	105	94
Total expense and other (income)	7,563	7,072
Income before income taxes	2,980	3,606
Provision for income taxes	596	574
Net income	$ 2,384	$ 3,032
Earnings per share of common stock:
Assuming dilution (in dollars per share)	$ 2.29	$ 2.7
Basic (in dollars per share)	$ 2.3	$ 2.72
Weighted-average number of common shares outstanding: (millions)
Assuming dilution (in shares)	1,041.8	1,124.0
Basic (in shares)	1,035.2	1,113.7
Cash dividend per common share (in dollars per share)	$ 0.95	$ 0.85