Restructuring

12 Months Ended

Dec. 31, 2014

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Restructuring Charges

NOTE 20

Restructuring

From time to time, the Company initiates restructuring programs to become more efficient and effective, and to support new business strategies. In connection with these programs, the Company typically will incur severance and other exit costs.

During2014, the Company recorded $411 million of restructuring charges, net of revisions to prior estimates. The 2014 activity primarily relates to $313 million and $133 million of restructuring charges recorded in the fourth quarter and second quarter, respectively.

During 2012, the Company recorded $403 million of restructuring charges, net of revisions to prior estimates. The 2012 activity primarily relates to $400million of restructuring charges recorded in the fourth quarter.

Restructuring charges related to severance obligations are included in salaries and employee benefits in the Company’s Consolidated Statements of Income, while charges pertaining to other exit costs are included in occupancy and equipment and other expenses.

The following table summarizes the Company’s restructuring reserves activity for the years ended December 31, 2014, 2013 and 2012:

(Millions)		Severance		Other(a)		Total
Liability balance as of December 31, 2011		$	170	$	30	$	200
	Restructuring charges, net of $16 in revisions(b)		366		37		403
	Payments		(124)		(9)		(133)
Liability balance as of December 31, 2012			412		58		470
	Restructuring charges, net of $4 in revisions(b)		(7)		3		(4)
	Payments		(206)		(23)		(229)
	Other non-cash(c)		(3)		(1)		(4)
Liability balance at December 31, 2013			196		37		233
	Restructuring charges, net of $35 in revisions(b)		383		28		411
	Payments		(93)		(22)		(115)
	Other non-cash(d)		(51)		(8)		(59)
Liability balance as of December 31, 2014(e)		$	435	$	35	$	470

• Other primarily includes facility exit and contract termination costs.
• Revisions primarily relate to higher than anticipated redeployments of displaced employees to other positions within the Company, business changes and modifications to existing initiatives.
• Consists primarily of foreign exchange impacts.
• Consists of $42 million reserve transferred to the GBT JV in the second quarter of 2014 as part of the GBT sale and $17 million of foreign exchange and other non-cash charges.
• The majority of cash payments related to the remaining restructuring liabilities are expected to be completed in 2015, and to a lesser extent certain contractual long-term severance arrangements and lease obligations are expected to be completed in 2016 and 2019, respectively.

The following table summarizes the Company’s restructuring charges, net of revisions, by reportable operating segment and Corporate & Other for the year ended December 31, 2014, and the cumulative amounts relating to the restructuring programs that were in progress during 2014 and initiated at various dates between 2009 and 2014.

			Cumulative Restructuring Expense Incurred To Date On
		2014	In-Progress Restructuring Programs
	Total Restructuring
	Charges, net
(Millions)	revisions			Severance		Other		Total
USCS	$	38	$	66	$	6	$	72
ICS		139		220		1		221
GCS		54		249		18		267
GNMS		25		68		-		68
Corporate & Other		155		195		96		291	(a)
Total	$	411	$	798	$	121	$	919	(b)

• Corporate & Other includes certain severance and other charges of $222 million related to Company-wide support functions which were not allocated to the Company’s reportable operating segments, as these were corporate initiatives, which is consistent with how such charges were reported internally.
• As of December 31, 2014, the total expenses to be incurred for previously approved restructuring activities that were in progress are not expected to be materially different than the cumulative expenses incurred to date for these programs.