UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended June 30, 2023

or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES

EXCHANGE ACT OF 1934

For the Transition Period from ____ to ____

Commission file number 1-7657

AMERICAN EXPRESS COMPANY

(Exact name of registrant as specified in its charter)

New York	13-4922250
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
200 Vesey Street, New York, New York	10285
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code                                          (212) 640-2000

None

Former name, former address and former fiscal year, if changed since last report.

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common shares (par value $0.20 per share)	AXP	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes þ      No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

Yes þ      No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☑	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.   o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ☐      No þ

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

Class	Outstanding at July 19, 2023
Common Shares (par value $0.20 per share)	736,458,872	Shares

AMERICAN EXPRESS COMPANY

FORM 10-Q

INDEX

Part I.	Financial Information		Page No.
	Item 1.	Financial Statements
		Consolidated Statements of Income – Three Months Ended June 30, 2023 and 2022	34
		Consolidated Statements of Income – Six Months Ended June 30, 2023 and 2022	35
		Consolidated Statements of Comprehensive Income – Three and Six Months Ended June 30, 2023 and 2022	36
		Consolidated Balance Sheets – June 30, 2023 and December 31, 2022	37
		Consolidated Statements of Cash Flows – Six Months Ended June 30, 2023 and 2022	38
		Consolidated Statements of Shareholders’ Equity – Three and Six Months Ended June 30, 2023 and 2022	39
		Notes to Consolidated Financial Statements	41
	Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations (MD&A)	1
	Item 3.	Quantitative and Qualitative Disclosures about Market Risk	69
	Item 4.	Controls and Procedures	69
Part II.	Other Information
	Item 1.	Legal Proceedings	70
	Item 1A.	Risk Factors	70
	Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	71
	Item 5.	Other Information	72
	Item 6.	Exhibits	73
Signatures			74

Throughout this report the terms “American Express,” “we,” “our” or “us,” refer to American Express Company and its subsidiaries on a consolidated basis, unless stated or the context implies otherwise. The use of the term “partner” or “partnering” in this report does not mean or imply a formal legal partnership, and is not meant in any way to alter the terms of American Express’ relationship with any third parties. Refer to the “MD&A― Glossary of Selected Terminology” for the definitions of other key terms used in this report.

PART I. FINANCIAL INFORMATION

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS (MD&A)

Business Introduction

We are a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are credit and charge card products, along with travel and lifestyle related services, offered to consumers and businesses around the world. Our range of products and services includes:

•Credit card, charge card, banking and other payment and financing products

•Merchant acquisition and processing, servicing and settlement, and point-of-sale marketing and information products and services for merchants

•Network services

•Other fee services, including fraud prevention services and the design and operation of customer loyalty programs

•Expense management products and services

•Travel and lifestyle services

Our various products and services are offered globally to diverse customer groups, including consumers, small businesses, mid-sized companies and large corporations. These products and services are offered through various channels, including mobile and online applications, affiliate marketing, customer referral programs, third-party service providers and business partners, direct mail, telephone, in-house sales teams, and direct response advertising.

We compete in the global payments industry with card networks, issuers and acquirers, paper-based transactions (e.g., cash and checks), bank transfer models (e.g., wire transfers and Automated Clearing House (ACH)), as well as evolving and growing alternative payment and financing providers. As the payments industry continues to evolve, we face increasing competition from non-traditional players that leverage new technologies, business models and customer relationships to create payment or financing solutions.

Refer to the “Glossary of Selected Terminology” for the definitions of certain key terms and related information appearing within this Form 10-Q.

Forward-Looking Statements and Non-GAAP Measures

Certain of the statements in this Form 10-Q are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Refer to the “Cautionary Note Regarding Forward-Looking Statements” section. We prepare our Consolidated Financial Statements in accordance with accounting principles generally accepted in the United States of America (GAAP). However, certain information included within this Form 10-Q constitutes non-GAAP financial measures. Our calculations of non-GAAP financial measures may differ from the calculations of similarly titled measures by other companies.

Bank Holding Company

American Express is a bank holding company under the Bank Holding Company Act of 1956 and The Board of Governors of the Federal Reserve System (the Federal Reserve) is our primary federal regulator. As such, we are subject to the Federal Reserve’s regulations, policies and minimum capital standards.

1

Table 1: Summary of Financial Performance

	As of or for the Three Months Ended June 30,						Change 2023 vs. 2022				As of or for the Six Months Ended June 30,						Change 2023 vs. 2022
(Millions, except percentages, per share amounts and where indicated)	2023			2022							2023			2022
Selected Income Statement Data
Total revenues net of interest expense	$	15,054		$	13,395		$	1,659	12	%	$	29,335		$	25,130		$	4,205	17	%
Provisions for credit losses	1,198			410			788		#		2,253			377			1,876		#
Total expenses	11,122			10,442			680		7		22,181			19,498			2,683		14
Pretax income	2,734			2,543			191		8		4,901			5,255			(354)		(7)
Income tax provision	560			579			(19)		(3)		911			1,192			(281)		(24)
Net income	2,174			1,964			210		11		3,990			4,063			(73)		(2)
Earnings per common share — diluted (a)	$	2.89		$	2.57		$	0.32	12	%	$	5.29		$	5.30		$	(0.01)	—	%
Common Share Statistics (b)
Cash dividends declared per common share	$	0.60		$	0.52		$	0.08	15	%	$	1.20		$	1.04		$	0.16	15	%
Average common shares outstanding:
Basic	740			752			(12)		(2)	%	741			755			(14)		(2)	%
Diluted	741			753			(12)		(2)	%	742			756			(14)		(2)	%
Selected Metrics and Ratios
Network volumes (Billions)	$	426.6		$	394.8		$	32	8	%	$	825.5		$	745.1		$	80	11	%
Return on average equity (c)	33.0		%	34.4		%					30.9		%	36.0		%
Net interest income divided by average Card Member loans	11.1		%	10.2		%					11.1		%	10.2		%
Net interest yield on average Card Member loans (d)	11.2		%	10.4		%					11.2		%	10.5		%
Effective tax rate	20.5		%	22.8		%					18.6		%	22.7		%
Common Equity Tier 1	10.6		%	10.3		%					10.6		%	10.3		%
Selected Balance Sheet Data
Cash and cash equivalents	$	42,958		$	26,277		$	16,681	63	%	$	42,958		$	26,277		$	16,681	63	%
Card Member receivables	58,221			56,019			2,202		4		58,221			56,019			2,202		4
Card Member loans	114,602			95,437			19,165		20		114,602			95,437			19,165		20
Customer deposits	122,756			96,411			26,345		27		122,756			96,411			26,345		27
Long-term debt	$	46,725		$	40,495		$	6,230	15	%	$	46,725		$	40,495		$	6,230	15	%
# Denotes a variance of 100 percent or more

(a)Represents net income, less (i) earnings allocated to participating share awards of $17 million and $15 million for the three months ended June 30, 2023 and 2022, respectively, and $31 million for both the six months ended June 30, 2023 and 2022, and (ii) dividends on preferred shares of $15 million for both the three months ended June 30, 2023 and 2022, and $29 million for both the six months ended June 30, 2023 and 2022.

(b)Our common stock trades principally on The New York Stock Exchange under the trading symbol AXP.

(c)Return on average equity (ROE) is calculated by dividing (i) annualized net income for the period by (ii) average shareholders’ equity for the period.

(d)Net interest yield on average Card Member loans reflects adjusted net interest income divided by average Card Member loans, computed on an annualized basis. Adjusted net interest income and net interest yield on average Card Member loans are non-GAAP measures. Refer to Table 8 for a reconciliation to Net interest income divided by average Card Member loans.

2

Business Environment

Our results for the second quarter reflect continued strong performance across our business. Card Member spending, new account acquisitions and credit performance demonstrate the strength of our differentiated business model, which drove net income of $2.2 billion, or $2.89 per share, for the second quarter, compared with net income of $2.0 billion, or $2.57 per share, a year ago.

Worldwide network volumes for the second quarter increased 8 percent compared to the prior year. Billed business, which represented 86 percent of our total network volumes and is the most significant driver of our financial results, also increased 8 percent year-over-year. Goods & Services (G&S) spend increased 6 percent year-over-year, driven by U.S. consumer and international Card Members, while U.S. small and mid-sized enterprise (SME) Card Member spend growth continued to slow. Travel & Entertainment (T&E) spend grew by 14 percent year-over-year, reflecting continued demand for travel and dining experiences across geographies and customer types. U.S. Consumer Services billed business grew by 10 percent year-over-year, with the largest portion of this growth coming from continued strength in spending trends by our Millennial and Gen-Z Card Members. International Card Services billed business grew by 15 percent year-over-year, driven by continued growth in spend across both consumer and commercial customers outside the U.S. Billed business in our Commercial Services segment grew by 2 percent on a year-over-year basis, reflecting the continued slowing pace of growth from both U.S. SME Card Members and U.S. large and global corporate customers.

Total revenues net of interest expense increased 12 percent year-over-year. The growth in total billed business drove an 8 percent increase in Discount revenue, our largest revenue line. Net card fees increased 21 percent year-over-year, reflecting the high levels of new card acquisition and Card Member retention over the past several quarters, demonstrating the impact of investments we have made in our premium value propositions. Net interest income increased 32 percent versus the prior year, primarily reflecting an increase in the interest-bearing portion of our total loans and Card Member receivables.

Total loans and Card Member receivables increased 15 percent year-over-year, as our Card Members continue to spend and rebuild balances. Provisions for credit losses increased from the prior year’s unusually low levels, primarily driven by higher net write-offs and a higher net reserve build in the current period, both of which reflect the strong growth in loans and Card Member receivables. While net write-off rates continued to increase in the second quarter, our credit metrics remain best-in-class, and below pre-pandemic levels, supported by the premium nature of our customer base and our risk management capabilities.

Card Member rewards, Card Member services and Business development expenses are generally correlated to volumes or are variable based on usage and collectively increased year-over-year due to network volume growth and higher usage of travel-related benefits. Card Member rewards expense growth was also driven by a larger proportion of spend in categories that earn higher levels of rewards. Marketing expense decreased 6 percent year-over-year in the second quarter, but is up 1 percent for the six month period, as we remain focused on driving efficiencies in our marketing investments, while continuing to acquire high spending, high quality Card Members. Operating expenses increased 5 percent year-over-year, primarily driven by higher technology costs and compensation expense due to an increase in our colleague base to support business growth. We remain focused on driving operating expense efficiencies, while continuing to invest in our growth strategy.

During the quarter, we maintained our capital ratios within our target range of 10 to 11 percent and returned $1.6 billion of capital to our shareholders through share repurchases and dividends. We plan to continue to return to shareholders the excess capital we generate while supporting our balance sheet growth. Our robust capital, funding and liquidity positions provide us with significant flexibility to maintain a strong balance sheet.

In July, we signed a 10-year contract extension with Hilton Worldwide, which includes our existing cobrand, travel and merchant relationships, and we expect to continue to invest in this partnership going forward.

Our performance continues to give us confidence in our business model, and we remain committed to executing on our strategy to deliver sustainable and profitable long-term growth.

See “Certain Legislative, Regulatory and Other Developments” and “Risk Factors” for information on certain matters that could have a material adverse effect on our results of operations and financial condition.

3

Results of Operations

The discussions in both “Consolidated Results of Operations” and “Business Segment Results of Operations” provide commentary on the variances for the three and six months ended June 30, 2023 compared to the same periods in the prior year, as presented in the accompanying tables.

Consolidated Results of Operations

Table 2: Total Revenues Net of Interest Expense Summary

	Three Months Ended June 30,				Change 2023 vs. 2022				Six Months Ended June 30,				Change 2023 vs. 2022
(Millions, except percentages)	2023		2022						2023		2022
Discount revenue	$	8,481	$	7,873	$	608	8	%	$	16,428	$	14,708	$	1,720	12	%
Net card fees	1,789		1,481		308		21		3,502		2,904		598		21
Service fees and other revenue	1,232		1,265		(33)		(3)		2,450		2,171		279		13
Processed revenue	447		416		31		7		867		788		79		10
Total non-interest revenues	11,949		11,035		914		8		23,247		20,571		2,676		13
Total interest income	4,775		2,799		1,976		71		9,191		5,319		3,872		73
Total interest expense	1,670		439		1,231		#		3,103		760		2,343		#
Net interest income	3,105		2,360		745		32		6,088		4,559		1,529		34
Total revenues net of interest expense	$	15,054	$	13,395	$	1,659	12	%	$	29,335	$	25,130	$	4,205	17	%
# Denotes a variance of 100 percent or more

Total Revenues Net of Interest Expense

Discount revenue increased for both the three and six month periods, primarily driven by increases in billed business. See Tables 5 and 6 for more details on billed business performance.

Net card fees increased for both the three and six month periods, primarily driven by growth in our premium card portfolios.

Service fees and other revenue decreased for the three month period and increased for the six month period. The decrease in the three month period was primarily due to lower income from equity method investments, which in the prior period included a portion of the revenue allocated to a joint venture partner as described in Business development expense below, partially offset by an increase in foreign exchange-related revenues associated with Card Member cross-currency spending and growth in delinquency fees in the current period. The increase in the six month period was primarily driven by foreign exchange-related revenues associated with Card Member cross-currency spending and growth in delinquency fees.

Processed revenue increased for both the three and six month periods, primarily driven by increases in processed volumes. See Tables 5 and 6 for more details on processed volume performance.

Interest income increased for both the three and six month periods, primarily driven by higher interest rates and growth in revolving loan balances.

Interest expense increased for both the three and six month periods, primarily driven by higher interest rates paid on customer deposits.

4

Table 3: Provisions for Credit Losses Summary

	Three Months Ended June 30,				Change 2023 vs. 2022			Six Months Ended June 30,				Change 2023 vs. 2022
(Millions, except percentages)	2023		2022					2023		2022
Card Member loans
Net write-offs	$	597	$	247	$	350	# %	$	1,083	$	462	$	621	# %
Reserve build (release) (a)	326		25		301		#	626		(301)		927		#
Total	923		272		651		#	1,709		161		1,548		#
Card Member receivables
Net write-offs	243		95		148		#	473		162		311		#
Reserve (release) build (a)	(13)		43		(56)		#	(21)		56		(77)		#
Total	230		138		92		67	452		218		234		#
Other
Net write-offs - Other loans (b)	28		4		24		#	44		6		38		#
Net write-offs - Other receivables (c)	3		6		(3)		(50)	6		9		(3)		(33)
Reserve build (release) - Other loans (a)(b)	15		(10)		25		#	39		(14)		53		#
Reserve build (release) - Other receivables (a)(c)	(1)		—		(1)		—	3		(3)		6		#
Total	45		—		45		—	92		(2)		94		#
Total provisions for credit losses	$	1,198	$	410	$	788	# %	$	2,253	$	377	$	1,876	# %
# Denotes a variance of 100 percent or more

(a)Refer to the “Glossary of Selected Terminology” for a definition of reserve build (release).

(b)Relates to Other loans of $6.3 billion and $5.4 billion, less reserves of $98 million and $59 million, as of June 30, 2023 and December 31, 2022, respectively, and $4.0 billion and $2.9 billion, less reserves of $38 million and $52 million, as of June 30, 2022 and December 31, 2021, respectively.

(c)Relates to Other receivables included in Other assets on the Consolidated Balance Sheets of $3.1 billion and $3.1 billion, less reserves of $24 million and $22 million, as of June 30, 2023 and December 31, 2022, respectively, and $3.0 billion and $2.7 billion, less reserves of $23 million and $25 million, as of June 30, 2022 and December 31, 2021, respectively.

Provisions for Credit Losses

Card Member loans provision for credit losses increased for the three month period, primarily due to higher net write-offs and a higher reserve build in the current period. The reserve build in the current period was primarily driven by an increase in loans outstanding. The reserve build in the prior period was driven by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improved portfolio quality. Card Member loans provision for credit losses increased for the six month period, primarily due to a reserve build in the current period, versus a reserve release in the prior period, and higher net write-offs. The reserve build in the current period was primarily driven by an increase in loans outstanding and higher delinquencies. The reserve release in the prior period was primarily driven by improved portfolio quality and a reduction in COVID-19 pandemic-driven reserves, partially offset by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time.

Card Member receivables provision for credit losses increased for both the three and six month periods, primarily due to higher net write-offs, partially offset by reserve releases in the current periods versus reserve builds in the prior periods. The reserve releases in the current periods were primarily driven by lower delinquencies, partially offset by increases in receivables outstanding. The reserve build in the prior three month period was driven by an increase in receivables outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improved portfolio quality. The reserve build in the prior six month period was primarily driven by an increase in receivables outstanding and higher delinquencies.

Other provision for credit losses increased for both the three and six month periods, primarily due to reserve builds in the current periods, versus reserve releases in the prior periods, and higher net write-offs. The reserve builds in the current periods were primarily driven by increases in other loans outstanding. The reserve releases in the prior periods were driven by an improvement in credit performance, partially offset by higher other loans outstanding.

5

Table 4: Expenses Summary

	Three Months Ended June 30,				Change 2023 vs. 2022				Six Months Ended June 30,				Change 2023 vs. 2022
(Millions, except percentages)	2023		2022						2023		2022
Card Member rewards	$	3,956	$	3,591	$	365	10	%	$	7,722	$	6,702	$	1,020	15	%
Business development	1,388		1,404		(16)		(1)		2,781		2,447		334		14
Card Member services	949		678		271		40		1,932		1,304		628		48
Marketing	1,408		1,502		(94)		(6)		2,749		2,726		23		1
Salaries and employee benefits	1,875		1,816		59		3		3,889		3,470		419		12
Other, net	1,546		1,451		95		7		3,108		2,849		259		9
Total expenses	$	11,122	$	10,442	$	680	7	%	$	22,181	$	19,498	$	2,683	14	%

Expenses

Card Member rewards expense increased for both the three and six month periods, primarily driven by increases in Membership Rewards and cash back rewards expenses, collectively, of $195 million and $641 million, and cobrand rewards expense of $170 million and $378 million for the three and six month periods, respectively, all of which were primarily driven by higher billed business. The increases in Membership Rewards expense for the current periods were also driven by a larger proportion of spend in categories that earn higher levels of rewards.

The Membership Rewards Ultimate Redemption Rate (URR) for current program participants was 96 percent (rounded down) at both June 30, 2023 and 2022.

Business development expense decreased for the three month period and increased for the six month period. The decrease in the three month period was primarily due to a prior-year charge related to revenue allocated to a joint venture partner, partially offset by increased partner payments in the current period driven by higher network volumes. The increase in the six month period was primarily due to increased partner payments driven by higher network volumes.

Card Member services expense increased for both the three and six month periods, primarily due to higher usage of travel-related benefits.

Marketing expense decreased for the three month period and increased for the six month period, reflecting relatively consistent levels of year-over-year spending on card acquisitions and other growth initiatives for the six month period.

Salaries and employee benefits expense increased for both the three and six month periods, primarily driven by higher compensation costs reflecting an increase in our colleague base to support business growth and higher deferred compensation expenses, partially offset by lower incentive compensation expenses.

Other expenses increased for both the three and six month periods. The increase in the three month period was primarily driven by higher technology costs and an increase in non-income tax reserves. The increase in the six month period was primarily driven by higher technology costs and higher net losses on Amex Ventures investments.

6

Income Taxes

The effective tax rate was 20.5 percent and 22.8 percent for the three months ended June 30, 2023 and 2022, respectively, and 18.6 percent and 22.7 percent for the six months ended June 30, 2023 and 2022, respectively. The lower effective tax rates for the three and six month periods were primarily driven by discrete tax benefits, which included, for the six month period, the resolution of certain prior-year tax items.

Table 5: Selected Card-Related Statistical Information

	As of or for the Three Months Ended June 30,				Change 2023 vs. 2022		As of or for the Six Months Ended June 30,				Change 2023 vs. 2022
	2023		2022				2023		2022
Network volumes (billions)	$	426.6	$	394.8	8	%	$	825.5	$	745.1	11	%
Billed business	$	368.1	$	340.9	8		$	713.6	$	641.9	11
Processed volumes	$	58.5	$	53.9	9		$	111.9	$	103.2	8
Cards-in-force (millions)	137.9		127.5		8		137.9		127.5		8
Proprietary cards-in-force	79.3		74.2		7		79.3		74.2		7
Basic cards-in-force (millions)	116.0		106.1		9		116.0		106.1		9
Proprietary basic cards-in-force	61.0		56.9		7		61.0		56.9		7
Average proprietary basic Card Member spending (dollars)	$	6,075	$	6,052	—		$	11,869	$	11,512	3
Average fee per card (dollars)(a)	$	91	$	81	12	%	$	90	$	80	13	%
Discount revenue as a % of Billed business	2.30%		2.31%				2.30%		2.29%

(a)Average fee per card is computed on an annualized basis based on proprietary Net card fees divided by average proprietary total cards-in-force.

Table 6: Network Volumes-Related Statistical Information

	Three Months Ended June 30, 2023				Six Months Ended June 30, 2023
	Year over Year Percentage Increase (Decrease)		Year over Year Percentage Increase (Decrease) Assuming No Changes in FX Rates (a)		Year over Year Percentage Increase (Decrease)		Year over Year Percentage Increase (Decrease) Assuming No Changes in FX Rates (a)
Network volumes	8	%	9	%	11	%	12	%
Total billed business	8		8		11		12
U.S. Consumer Services	10				13
Commercial Services	2		2		6		6
International Card Services	15		17		18		23
Processed volumes	9		13		8		14
Merchant industry billed business metrics
G&S spend (73% and 72% of billed business for the three and six months ended June 30, 2023, respectively)	6		6		7		8
T&E spend (27% and 28% of billed business for the three and six months ended June 30, 2023, respectively)	14		14		24		25
Airline spend (7% of billed business for both the three and six months ended June 30, 2023)	12	%	12	%	31	%	33	%

(a)The foreign currency adjusted information assumes a constant exchange rate between the periods being compared for purposes of conversion into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for the current period apply to the corresponding prior year period against which such results are being compared).

7

Table 7: Selected Credit-Related Statistical Information

	As of or for the Three Months Ended June 30,						Change 2023 vs. 2022		As of or for the Six Months Ended June 30,						Change 2023 vs. 2022
(Millions, except percentages and where indicated)	2023			2022					2023			2022
Card Member loans and receivables:
Net write-off rate — principal, interest and fees (a)	2.0		%	0.9		%			1.9		%	0.9		%
Net write-off rate — principal only - consumer and small business (a)(b)	1.8		%	0.8		%			1.7		%	0.8		%
30+ days past due as a % of total - consumer and small business (c)	1.2		%	0.7		%			1.2		%	0.7		%
Card Member loans:
Card Member loans (billions)	$	114.6		$	95.4		20	%	$	114.6		$	95.4		20	%
Credit loss reserves:
Beginning balance	$	4,053		$	2,981		36		$	3,747		$	3,305		13
Provisions - principal, interest and fees	923			272			#		1,709			161			#
Net write-offs — principal less recoveries	(490)			(192)			#		(887)			(357)			#
Net write-offs — interest and fees less recoveries	(107)			(55)			95		(196)			(105)			87
Other (d)	11			(9)			#		17			(7)			#
Ending balance	$	4,390		$	2,997		46		$	4,390		$	2,997		46
% of loans	3.8		%	3.1		%			3.8		%	3.1		%
% of past due	336		%	441		%			336		%	441		%
Average loans (billions)	$	112.4		$	92.4		22		$	110.2		$	89.7		23
Net write-off rate — principal, interest and fees (a)	2.1		%	1.1		%			2.0		%	1.0		%
Net write-off rate — principal only (a)	1.7		%	0.8		%			1.6		%	0.8		%
30+ days past due as a % of total	1.1		%	0.7		%			1.1		%	0.7		%
Card Member receivables:
Card Member receivables (billions)	$	58.2		$	56.0		4		$	58.2		$	56.0		4
Credit loss reserves:
Beginning balance	$	223		$	76		#		$	229		$	64		#
Provisions - principal and fees	230			138			67		452			218			#
Net write-offs — principal and fees less recoveries	(243)			(95)			#		(473)			(162)			#
Other (d)	—			—			—		2			(1)			#
Ending balance	$	210		$	119		76	%	$	210		$	119		76	%
% of receivables	0.4		%	0.2		%			0.4		%	0.2		%
Net write-off rate — principal and fees (a)	1.7		%	0.7		%			1.6		%	0.6		%
Net write-off rate — principal only - consumer and small business (a)(b)	1.9		%	0.8		%			1.9		%	0.7		%
30+ days past due as a % of total - consumer and small business (c)	1.2		%	0.8		%			1.2		%	0.8		%
# Denotes a variance of 100 percent or more

(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented.

(b)A net write-off rate based on principal losses only is not available for corporate receivables due to system constraints.

(c)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. Refer to Table 12 for 90+ days past billing metrics for corporate receivables.

(d)Other includes foreign currency translation adjustments.

8

Table 8: Net Interest Yield on Average Card Member Loans

	Three Months Ended June 30,						Six Months Ended June 30,
(Millions, except percentages and where indicated)	2023			2022			2023			2022
Net interest income	$	3,105		$	2,360		$	6,088		$	4,559
Exclude:
Interest expense not attributable to our Card Member loan portfolio (a)	728			211			1,352			369
Interest income not attributable to our Card Member loan portfolio (b)	(703)			(167)			(1,305)			(272)
Adjusted net interest income (c)	$	3,130		$	2,404		$	6,135		$	4,656
Average Card Member loans (billions)	$	112.4		$	92.4		$	110.2		$	89.7
Net interest income divided by average Card Member loans (c)	11.1		%	10.2		%	11.1		%	10.2		%
Net interest yield on average Card Member loans (c)	11.2		%	10.4		%	11.2		%	10.5		%

(a)Primarily represents interest expense attributable to maintaining our corporate liquidity pool and funding Card Member receivables.

(b)Primarily represents interest income attributable to Other loans, interest-bearing deposits and the fixed income investment portfolios.

(c)Adjusted net interest income and net interest yield on average Card Member loans are non-GAAP measures. Refer to “Glossary of Selected Terminology” for the definitions of these terms. We believe adjusted net interest income is useful to investors because it represents the interest expense and interest income attributable to our Card Member loan portfolio and is a component of net interest yield on average Card Member loans, which provides a measure of profitability of our Card Member loan portfolio. Net interest yield on average Card Member loans reflects adjusted net interest income divided by average Card Member loans, computed on an annualized basis. Net interest income divided by average Card Member loans, computed on an annualized basis, a GAAP measure, includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on average Card Member loans.

9

Business Segment Results of Operations

As disclosed in our Annual Report on Form 10-K for the year ended December 31, 2022 (the 2022 Form 10-K), we realigned our reportable operating segments to reflect organizational changes effective for the third quarter of 2022. Prior periods have been recast to conform to the new reportable operating segments. In addition, our U.S. travel and lifestyle services (TLS) results, which were previously reported within the U.S. Consumer Services (USCS) segment, are now reported within both the USCS and Commercial Services (CS) segments, allocated based on customer usage.

U.S. Consumer Services

Table 9: USCS Selected Income Statement Data

	Three Months Ended June 30,				Change				Six Months Ended June 30,				Change
(Millions, except percentages)	2023		2022		2023 vs. 2022				2023		2022		2023 vs. 2022
Revenues
Non-interest revenues	$	4,643	$	4,154	$	489	12	%	$	9,002	$	7,791	$	1,211	16	%
Interest income	2,934		1,893		1,041		55		5,709		3,629		2,080		57
Interest expense	647		136		511		#		1,198		239		959		#
Net interest income	2,287		1,757		530		30		4,511		3,390		1,121		33
Total revenues net of interest expense	6,930		5,911		1,019		17		13,513		11,181		2,332		21
Provisions for credit losses	659		192		467		#		1,243		76		1,167		#
Total revenues net of interest expense after provisions for credit losses	6,271		5,719		552		10		12,270		11,105		1,165		10
Total expenses	5,021		4,446		575		13		9,890		8,300		1,590		19
Pretax segment income	$	1,250	$	1,273	$	(23)	(2)	%	$	2,380	$	2,805	$	(425)	(15)	%
# Denotes a variance of 100 percent or more

U.S. Consumer Services issues a wide range of proprietary consumer cards and provides services to U.S. consumers, including travel and lifestyle services as well as banking and non-card financing products.

TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased for both the three and six month periods, primarily driven by higher Discount revenue and Net card fees.

Discount revenue increased 10 percent and 14 percent for the three and six month periods, respectively, primarily driven by increases in U.S. consumer billed business. See Tables 5, 6 and 10 for more details on billed business performance.

Net card fees increased 23 percent and 25 percent for the three and six month periods, respectively, primarily driven by growth in our premium card portfolios.

Service fees and other revenue decreased 7 percent for the three month period and increased 10 percent for the six month period. The decrease in the three month period was primarily driven by the change in the allocation of TLS revenues described above. The increase in the six month period was primarily driven by higher travel commissions and fees from our consumer travel business, as well as growth in delinquency fees, partially offset by the aforementioned TLS revenue allocation change.

Interest income increased for both the three and six month periods, primarily driven by higher interest rates and growth in revolving loan balances.

Interest expense increased for both the three and six month periods, primarily driven by higher interest rates paid on customer deposits.

10

PROVISIONS FOR CREDIT LOSSES

Card Member loans provision for credit losses increased for both the three and six month periods. The increase in the three month period was primarily due to higher net write-offs and a higher reserve build in the current period. The increase in the six month period was primarily due to a reserve build in the current period, versus a reserve release in the prior period, and higher net write-offs. The reserve builds in both current periods were primarily driven by increases in loans outstanding and, for the current six month period, by higher delinquencies. The reserve build in the prior three month period was primarily driven by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improved portfolio quality. The reserve release in the prior six month period was primarily driven by improved portfolio quality and a reduction in COVID-19 pandemic-driven reserves, partially offset by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time.

Card Member receivables provision for credit losses increased for both the three and six month periods, primarily due to higher net write-offs, partially offset by reserve releases in the current periods versus reserve builds in the prior periods. The reserve releases in both current periods were primarily driven by lower delinquencies, partially offset by increases in receivables outstanding. The reserve build in the prior three month period was primarily driven by an increase in receivables outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improving portfolio quality. The reserve build in the prior six month period was primarily driven by an increase in receivables outstanding and higher delinquencies.

Other provision for credit losses increased for both the three and six month periods, primarily due to reserve builds in the current periods versus reserve releases in the prior periods and higher net write-offs. The reserve builds in the current periods were primarily driven by increases in other loans outstanding. The reserve releases in the prior periods were driven by an improvement in credit performance, partially offset by higher other loans outstanding.

EXPENSES

Total expenses increased for both the three and six month periods, primarily driven by higher Card Member rewards, Business development and Card Member services expenses, as well as an increase in allocated service costs.

Card Member rewards expense increased for both the three and six month periods, primarily driven by higher billed business.

Business development expense increased for both the three and six month periods, primarily due to increased partner payments driven by higher contractual rates and increases in billed business.

Card Member services expense increased for both the three and six month periods, primarily driven by higher usage of travel-related benefits.

Marketing expense decreased for the three month period and remained flat for the six month period with relatively consistent levels of spending on card acquisitions and other growth initiatives year-over-year for the six month period.

Salaries and employee benefits and other expenses increased for both the three and six month periods, primarily due to an increase in allocated service costs.

11

Table 10: USCS Selected Statistical Information

	As of or for the Three Months Ended June 30,						Change 2023 vs. 2022		As of or for the Six Months Ended June 30,						Change 2023 vs. 2022
(Millions, except percentages and where indicated)	2023			2022					2023			2022
Billed business (billions)	$	155.4		$	141.1		10	%	$	297.6		$	263.7		13	%
Proprietary cards-in-force	43.2			40.3			7		43.2			40.3			7
Proprietary basic cards-in-force	30.2			28.3			7		30.2			28.3			7
Average proprietary basic Card Member spending (dollars)	$	5,181		$	5,028		3		$	10,005		$	9,480		6
Total segment assets (billions)	$	94.9		$	82.4		15		$	94.9		$	82.4		15
Card Member loans:
Total loans (billions)	$	75.6		$	63.7		19		$	75.6		$	63.7		19
Average loans (billions)	$	74.2		$	61.6		20		$	73.1		$	60.0		22
Net write-off rate — principal, interest and fees (a)	2.1		%	1.1		%			2.0		%	1.1		%
Net write-off rate — principal only (a)	1.7		%	0.8		%			1.6		%	0.8		%
30+ days past due as a % of total	1.1		%	0.7		%			1.1		%	0.7		%
Calculation of Net Interest Yield on Average Card Member Loans:
Net interest income	$	2,287		$	1,757				$	4,511		$	3,390
Exclude:
Interest expense not attributable to our Card Member loan portfolio (b)	44			26					80			60
Interest income not attributable to our Card Member loan portfolio (c)	(91)			(52)					(173)			(94)
Adjusted net interest income (d)	$	2,240		$	1,731				$	4,418		$	3,356
Average Card Member loans (billions)	$	74.2		$	61.6				$	73.1		$	59.9
Net interest income divided by average Card Member loans (d)	12.4		%	11.4		%			12.4		%	11.4		%
Net interest yield on average Card Member loans (d)	12.1		%	11.3		%			12.2		%	11.3		%
Card Member receivables:
Total receivables (billions)	$	13.7		$	13.8		(1)	%	$	13.7		$	13.8		(1)	%
Net write-off rate — principal and fees (a)	1.3		%	0.5		%			1.3		%	0.4		%
Net write-off rate — principal only (a)	1.2		%	0.5		%			1.2		%	0.4		%
30+ days past due as a % of total	0.8		%	0.6		%			0.8		%	0.6		%

(a)Refer to Table 7 footnote (a).

(b)Refer to Table 8 footnote (a).

(c)Refer to Table 8 footnote (b).

(d)Refer to Table 8 footnote (c).

12

Commercial Services

Table 11: CS Selected Income Statement Data

	Three Months Ended June 30,				Change 2023 vs. 2022				Six Months Ended June 30,				Change 2023 vs. 2022
(Millions, except percentages)	2023		2022						2023		2022
Revenues
Non-interest revenues	$	3,301	$	3,122	$	179	6	%	$	6,408	$	5,841	$	567	10	%
Interest income	792		468		324		69		1,498		883		615		70
Interest expense	364		121		243		#		685		208		477		#
Net interest income	428		347		81		23		813		675		138		20
Total revenues net of interest expense	3,729		3,469		260		7		7,221		6,516		705		11
Provisions for credit losses	339		97		242		#		622		98		524		#
Total revenues net of interest expense after provisions for credit losses	3,390		3,372		18		1		6,599		6,418		181		3
Total expenses	2,677		2,594		83		3		5,256		4,859		397		8
Pretax segment income	$	713	$	778	$	(65)	(8)	%	$	1,343	$	1,559	$	(216)	(14)	%
# Denotes a variance of 100 percent or more

Commercial Services issues a wide range of proprietary corporate and small business cards and provides services to U.S. businesses, including payment and expense management, banking and non-card financing products. CS also issues proprietary corporate cards and provides services to select global corporate clients.

TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased for both the three and six month periods, primarily driven by higher Discount revenue and Service fees and other revenue.

Discount revenue increased 2 percent and 7 percent for the three and six month periods, respectively, primarily driven by increases in commercial billed business. See Tables 5, 6 and 12 for more details on billed business performance.

Net card fees increased 20 percent and 21 percent for the three and six month periods, respectively, primarily driven by growth in our premium card portfolios.

Service fees and other revenue increased 82 percent and 66 percent for the three and six month periods, respectively, primarily driven by the change in the allocation of TLS revenues described above, as well as growth in delinquency fees.

Interest income increased for both the three and six month periods, primarily driven by higher interest rates and growth in revolving loan balances.

Interest expense increased for both the three and six month periods, primarily driven by higher interest rates paid on customer deposits.

13

PROVISIONS FOR CREDIT LOSSES

Card Member loans provision for credit losses increased for both the three and six month periods. The increase in the three month period was primarily due to a reserve build in the current period and higher net write-offs. The increase in the six month period was primarily due to a reserve build in the current period, versus a reserve release in the prior period, and higher net write-offs. The reserve build in the current three month period was primarily driven by an increase in loans outstanding. The reserve build in the current six month period was primarily driven by an increase in loans outstanding and higher delinquencies. The reserve release in the prior six month period was primarily driven by improved portfolio quality and a reduction in COVID-19 pandemic-driven reserves, partially offset by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time.

Card Member receivables provision for credit losses increased for both the three and six month periods, primarily due to higher net write-offs, partially offset by reserve releases in the current periods, versus reserve builds in the prior periods. The reserve releases in both current periods were primarily driven by lower delinquencies, partially offset by an increase in receivables outstanding. The reserve build in the prior three month period was primarily driven by an increase in receivables outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improved portfolio quality. The reserve build in the prior six month period was primarily driven by an increase in receivables outstanding and higher delinquencies.

Other provision for credit losses increased for both the three and six month periods, primarily due to higher net write-offs and higher reserve builds in the current periods. The reserve builds in the current periods were primarily driven by increases in other loans outstanding.

EXPENSES

Total expenses increased for both the three and six month periods. The increase in the three month period was primarily driven by an increase in allocated service costs. The increase in the six month period was primarily driven by higher Card Member rewards and Card Member services expenses, as well as an increase in allocated service costs.

Card Member rewards expense remained flat for the three month period and increased for the six month period. The increase in the six month period was primarily due to a larger proportion of spend in categories that earn higher levels of rewards, as well as higher billed business, which was offset in the three month period by a revaluation of a certain category of points.

Business development expense remained flat for the three month period and increased for the six month period. The increase in the six month period was primarily due to increased client incentive and partner payments driven by higher billed business, which was offset in the three month period by lower contractual rates.

Card Member services expense increased for both the three and six month periods, primarily driven by higher usage of travel-related benefits.

Marketing expense increased for the six month period driven by higher levels of spending on card acquisitions and other growth initiatives, which was partially offset in the three month period by lower levels of investment spend.

Salaries and employee benefits and other expenses increased for both the three and six month periods, primarily due to an increase in allocated service costs.

14

Table 12: CS Selected Statistical Information

	As of or for the Three Months Ended June 30,						Change 2023 vs 2022		As of or for the Six Months Ended June 30,						Change 2023 vs 2022
(Millions, except percentages and where indicated)	2023			2022					2023			2022
Billed business (billions)	$	130.2		$	127.9		2	%	$	255.2		$	241.5		6	%
Proprietary cards-in-force	15.4			14.2			8		15.4			14.2			8
Average Card Member spending (dollars)	$	8,490		$	9,146		(7)		$	16,775		$	17,526		(4)
Total segment assets (billions)	$	54.3		$	49.4		10		$	54.3		$	49.4		10
Card Member loans:
Total loans (billions)	$	23.8		$	19.4		23		$	23.8		$	19.4		23
Average loans (billions)	$	23.5		$	18.8		25		$	22.8		$	17.9		27
Net write-off rate — principal, interest and fees (a)	1.9		%	0.8		%			1.7		%	0.7		%
Net write-off rate — principal only (a)	1.6		%	0.6		%			1.4		%	0.6		%
30+ days past due as a % of total	1.2		%	0.6		%			1.2		%	0.6		%
Calculation of Net Interest Yield on Average Card Member Loans:
Net interest income	$	428		$	347				$	813		$	675
Exclude:
Interest expense not attributable to our Card Member loan portfolio (b)	178			85					340			148
Interest income not attributable to our Card Member loan portfolio (c)	(46)			(18)					(84)			(34)
Adjusted net interest income (d)	$	560		$	414				$	1,069		$	789
Average Card Member loans (billions)	$	23.5		$	18.8				$	22.8		$	17.9
Net interest income divided by average Card Member loans (d)	7.3		%	7.4		%			7.2		%	7.6		%
Net interest yield on average Card Member loans (d)	9.6		%	8.8		%			9.5		%	8.9		%
Card Member receivables:
Total receivables (billions)	$	27.2		$	27.1		—	%	$	27.2		$	27.1		—	%
Net write-off rate — principal and fees (e)	1.5		%	0.6		%			1.5		%	0.5		%
Net write-off rate — principal only (a) - small business	2.1		%	0.7		%			2.1		%	0.6		%
30+ days past due as a % of total - small business	1.7		%	0.9		%			1.7		%	0.9		%
90+ days past billing as a % of total (e) - corporate	0.5		%	0.4		%			0.5		%	0.4		%

(a)Refer to Table 7 footnote (a).

(b)Refer to Table 8 footnote (a).

(c)Refer to Table 8 footnote (b).

(d)Refer to Table 8 footnote (c).

(e)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is classified as 90 days past billing. Corporate receivables delinquency data for periods other than 90+ days past billing and the net write-off rate based on principal losses only are not available due to system constraints.

15

International Card Services

Table 13: ICS Selected Income Statement Data

	Three Months Ended June 30,				Change				Six Months Ended June 30,				Change
(Millions, except percentages)	2023		2022		2023 vs. 2022				2023		2022		2023 vs. 2022
Revenues
Non-interest revenues	$	2,349	$	2,140	$	209	10	%	$	4,616	$	3,999	$	617	15	%
Interest income	497		347		150		43		964		671		293		44
Interest expense	261		144		117		81		485		267		218		82
Net interest income	236		203		33		16		479		404		75		19
Total revenues net of interest expense	2,585		2,343		242		10		5,095		4,403		692		16
Provisions for credit losses	198		116		82		71		379		198		181		91
Total revenues net of interest expense after provisions for credit losses	2,387		2,227		160		7		4,716		4,205		511		12
Total expenses	2,134		2,044		90		4		4,274		3,778		496		13
Pretax segment income	$	253	$	183	$	70	38	%	$	442	$	427	$	15	4	%

International Card Services (ICS) issues a wide range of proprietary consumer, small business and corporate cards outside the United States. ICS also provides services to our international customers, including travel and lifestyle services, and manages certain international joint ventures and our loyalty coalition businesses.

TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased for both the three and six month periods, primarily driven by higher Discount revenue and Net card fees.

Discount revenue increased 15 percent and 19 percent for the three and six month periods, respectively (17 percent and 23 percent on an FX-adjusted basis), primarily reflecting increases in billed business.1 See Tables 5, 6 and 14 for more details on billed business performance.

Net card fees increased 17 percent and 13 percent for the three and six month periods, respectively (19 percent and 18 percent on an FX-adjusted basis), primarily driven by growth in our premium card portfolios.1

Service fees and other revenue decreased 9 percent for the three month period and increased 10 percent for the six month period. The decrease in the three month period was primarily due to higher income from equity method investments in the prior period, which was partially driven by a joint venture partner revenue allocation as described in Business development expense below, partially offset by foreign exchange-related revenues associated with Card Member cross-currency spending and growth in delinquency fees. The increase in the six month period was primarily due to higher foreign exchange-related revenues associated with Card Member cross-currency spending, and higher delinquency fees, partially offset by the aforementioned higher income from equity method investments in the prior period.

Processed revenue increased 20 percent and 16 percent for the three and six month periods, respectively, primarily driven by increases in processed volumes. See Tables 5 and 6 for more details on processed volume performance.

Interest income increased for both the three and six month periods, primarily driven by higher interest rates and growth in revolving loan balances.

Interest expense increased primarily driven by a higher cost of funds due to higher interest rates.

1 The foreign currency adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency conversion into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for the current period apply to the corresponding prior year period against which such results are being compared). FX-adjusted revenues is a non-GAAP measure. We believe the presentation of information on a foreign currency adjusted basis is helpful to investors by making it easier to compare our performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.

16

PROVISIONS FOR CREDIT LOSSES

Card Member loans provision for credit losses increased for both the three and six month periods. The increase in the three month period was primarily due to higher net write-offs, partially offset by a reserve release in the current period versus a reserve build in the prior period. The increase in the six month period was primarily due to higher write-offs and a lower reserve build in the current period. The reserve release in the current three month period was primarily driven by lower delinquencies, partially offset by an increase in loans outstanding. The reserve build in the current six month period was primarily driven by an increase in loans outstanding and higher delinquencies. The reserve builds in both prior periods were primarily driven by increases in loans outstanding and a slight deterioration in the macroeconomic outlook at that time.

Card Member receivables provision for credit losses increased for both the three and six month periods, primarily due to higher net write-offs, partially offset by reserve releases in the current periods versus reserve builds in the prior periods. The reserve releases in both current periods were primarily driven by lower delinquencies, partially offset by increases in receivables outstanding. The reserve build in the prior three month period was driven by an increase in receivables outstanding. The reserve build in the prior six month period was driven by higher delinquencies.

EXPENSES

Total expenses increased for both the three and six month periods, primarily driven by higher Card Member rewards expense and an increase in allocated service costs, partially offset by lower Business development expense.

Card Member rewards expense increased for both the three and six month periods, primarily driven by higher billed business as well as a higher mix of redemptions in travel-related categories.

Business development expense decreased for both the three month and six month periods, primarily due to a prior-year charge related to revenue allocated to a joint venture partner.

Card Member services expense increased for both the three and six month periods, primarily driven by higher usage of travel-related benefits.

Marketing expense decreased for both the three and six month periods, driven by lower levels of spending on card acquisitions and other growth initiatives.

Salaries and employee benefits and other expenses increased for both the three and six month periods, primarily due to an increase in allocated service costs and an increase in non-income tax reserves.

17

Table 14: ICS Selected Statistical Information

	As of or for the Three Months Ended June 30,						Change 2023 vs. 2022		As of or for the Six Months Ended June 30,						Change 2023 vs. 2022
(Millions, except percentages and where indicated)	2023			2022					2023			2022
Billed business (billions)	$	81.8		$	71.0		15	%	$	158.7		$	134.2		18	%
Proprietary cards-in-force	20.7			19.6			6		20.7			19.6			6
Proprietary basic cards-in-force	15.4			14.4			7		15.4			14.4			7
Average proprietary basic Card Member spending (dollars)	$	5,360		$	4,967		8		$	10,473		$	9,476		11
Total segment assets (billions)	$	38.2		$	33.7		13		$	38.2		$	33.7		13
Card Member loans - consumer and small business:
Total loans (billions)	$	15.2		$	12.3		24		$	15.2		$	12.3		24
Average loans (billions)	$	14.7		$	12.0		23		$	14.4		$	11.8		22
Net write-off rate - principal, interest and fees (a)	2.8		%	1.3		%			2.5		%	1.3		%
Net write-off rate - principal only (a)	2.4		%	1.1		%			2.1		%	1.0		%
30+ days past due as a % of total	1.3		%	0.9		%			1.3		%	0.9		%
Calculation of Net Interest Yield on Average Card Member Loans:
Net interest income	$	236		$	203				$	479		$	404
Exclude:
Interest expense not attributable to our Card Member loan portfolio (b)	110			61					198			115
Interest income not attributable to our Card Member loan portfolio (c)	(16)			(5)					(29)			(8)
Adjusted net interest income (d)	$	330		$	259				$	648		$	511
Average Card Member loans (billions)	$	14.7		$	12.1				$	14.4		$	11.8
Net interest income divided by average Card Member loans (d)	6.4		%	6.7		%			6.7		%	6.9		%
Net interest yield on average Card Member loans (d)	9.0		%	8.6		%			9.1		%	8.7		%
Card Member receivables:
Total receivables (billions)	$	17.3		$	15.1		15	%	$	17.3		$	15.1		15	%
Net write-off rate — principal and fees (e)	2.3		%	1.1		%			2.2		%	1.0		%
Net write-off rate — principal only (a) - consumer and small business	2.5		%	1.2		%			2.4		%	1.1		%
30+ days past due as a % of total - consumer and small business	1.2		%	1.0		%			1.2		%	1.0		%
90+ days past billing as a % of total (e) - corporate	0.5		%	0.5		%			0.5		%	0.5		%

(a)Refer to Table 7 footnote (a).

(b)Refer to Table 8 footnote (a).

(c)Refer to Table 8 footnote (b).

(d)Refer to Table 8 footnote (c).

(e)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is classified as 90 days past billing. Corporate receivables delinquency data for periods other than 90+ days past billing and the net write-off rate based on principal losses only are not available due to system constraints.

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Global Merchant and Network Services

Table 15: GMNS Selected Income Statement and Other Data

	Three Months Ended June 30,				Change 2023 vs. 2022				Six Months Ended June 30,				Change 2023 vs. 2022
(Millions, except percentages and where indicated)	2023		2022						2023		2022
Revenues
Non-interest revenues	$	1,675	$	1,568	$	107	7	%	$	3,271	$	2,940	$	331	11	%
Interest income	14		5		9		#		28		7		21		#
Interest expense	(174)		(61)		(113)		#		(305)		(105)		(200)		#
Net interest income	188		66		122		#		333		112		221		#
Total revenues net of interest expense	1,863		1,634		229		14		3,604		3,052		552		18
Provisions for credit losses	1		2		(1)		(50)		7		3		4		#
Total revenues net of interest expense after provisions for credit losses	1,862		1,632		230		14		3,597		3,049		548		18
Total expenses	899		830		69		8		1,749		1,578		171		11
Pretax segment income	963		802		161		20		1,848		1,471		377		26
Network volumes (billions)	426.6		394.8		$	32	8		825.5		745.1		$	80	11
Total segment assets (billions)	$	17.0	$	16.0			6	%	$	17.0	$	16.0			6	%
# Denotes a variance of 100 percent or more

Global Merchant and Network Services (GMNS) operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging our global integrated network. GMNS manages our partnership relationships with third-party card issuers (including our network partnership agreements in China), merchant acquirers and a prepaid reloadable and gift card program manager, licensing the American Express brand and extending the reach of the global network.

TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased across all revenue categories for both the three and six month periods, primarily driven by higher Discount revenue and Service fees and other revenues.

Discount revenue increased 6 percent and 10 percent for the three and six month periods, respectively, primarily driven by increases in billed business. See Tables 5 and 6 for more details on billed business performance.

Service fees and other revenue increased 9 percent and 16 percent for the three and six month periods, respectively, primarily due to higher foreign exchange-related revenues associated with Card Member cross-currency spending.

Processed revenue increased 7 percent and 10 percent for the three and six month periods, respectively, primarily driven by higher processed volumes.

GMNS receives an interest expense credit relating to internal transfer pricing due to its merchant payables. Net interest income increased for both the three and six month periods, primarily due to higher interest expense credits, largely driven by higher interest rates.

EXPENSES

Total expenses increased across all categories for both the three and six month periods.

Business development expense increased for both the three and six month periods, primarily due to increased partner payments driven by higher network volumes.

Marketing expense increased for both the three and six month periods, primarily due to business investments to drive growth momentum and support merchant engagement.

Salaries and employee benefits and other expenses increased for both the three and six month periods, primarily due to increases in allocated service costs and higher compensation costs.

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Corporate & Other

Corporate functions and certain other businesses are included in Corporate & Other.

Corporate & Other pretax loss was $445 million for the three months ended June 30, 2023, compared to a pretax loss of $493 million for the same period in the prior year, and pretax loss was $1.1 billion for the six months ended June 30, 2023, compared to a pretax loss of $1.0 billion for the same period in the prior year. The decrease in pretax loss for the three month period was primarily driven by lower incentive compensation, partially offset by higher deferred and current compensation costs in the current period. The increase in pretax loss for the six month period was primarily driven by higher deferred compensation costs, and net losses on Amex Ventures investments, partially offset by lower incentive compensation.

CONSOLIDATED CAPITAL RESOURCES AND LIQUIDITY

Our balance sheet management objectives are to maintain:

•A solid and flexible equity capital profile;

•A broad, deep and diverse set of funding sources to finance our assets and meet operating requirements; and

•Liquidity programs that enable us to continuously meet expected future financing obligations and business requirements for at least a twelve month period in the event we are unable to continue to raise new funds under our regular funding programs during a substantial weakening in economic conditions.

We continue to see volatility in the capital markets due to a variety of factors and manage our balance sheet to reflect evolving circumstances.

Capital

We believe capital allocated to growing businesses with a return on risk-adjusted equity in excess of our costs will generate shareholder value. Our objective is to retain sufficient levels of capital generated through net income and other sources, such as the exercise of stock options by colleagues, to maintain a strong balance sheet, provide flexibility to support future business growth, and distribute excess capital to shareholders through dividends and share repurchases. See “Dividends and Share Repurchases” below.

We seek to maintain capital levels and ratios in excess of the minimum regulatory requirements, specifically within a 10 to 11 percent target range for American Express Company’s Common Equity Tier 1 (CET1) risk-based capital ratio.

We maintain certain flexibility to shift capital across our businesses as appropriate. For example, we may infuse additional capital into subsidiaries to maintain capital at targeted levels in consideration of debt ratings and regulatory requirements. These infused amounts can affect the capital and liquidity positions at the American Express parent company level or at our subsidiaries.

We report our capital ratios using the Basel III capital definitions and the Basel III standardized approach for calculating risk-weighted assets.

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The following table presents our regulatory risk-based capital and leverage ratios and those of our U.S. bank subsidiary, American Express National Bank (AENB), as of June 30, 2023:

Table 16: Regulatory Risk-Based Capital and Leverage Ratios

	Effective Minimum (a)		Ratios as of June 30, 2023
Risk-Based Capital
Common Equity Tier 1	7.0	%
American Express Company			10.6	%
American Express National Bank			11.4
Tier 1	8.5	%
American Express Company			11.4
American Express National Bank			11.4
Total	10.5	%
American Express Company			13.1
American Express National Bank			13.2
Tier 1 Leverage	4.0	%
American Express Company			9.9
American Express National Bank			9.3	%

(a)Represents Basel III minimum requirements and applicable regulatory buffers as defined by the federal banking regulators, which includes the stress capital buffer (SCB) for American Express Company and the capital conservation buffer for AENB.

The following table presents American Express Company’s regulatory risk-based capital and risk-weighted assets as of June 30, 2023:

Table 17: Regulatory Risk-Based Capital Components and Risk Weighted Assets

American Express Company ($ in Billions)	June 30, 2023
Risk-Based Capital
Common Equity Tier 1	$	21.8
Tier 1 Capital	23.4
Tier 2 Capital	3.4
Total Capital	26.8
Risk-Weighted Assets	205.3
Average Total Assets to calculate the Tier 1 Leverage Ratio	$	237.0

The following are definitions for our regulatory risk-based capital ratios and leverage ratio, which are calculated as per standard regulatory guidance:

Risk-Weighted Assets — Assets are weighted for risk according to a formula used by the Federal Reserve to conform to capital adequacy guidelines. On- and off-balance sheet items are weighted for risk, with off-balance sheet items converted to balance sheet equivalents, using risk conversion factors, before being allocated a risk-adjusted weight. Off-balance sheet exposures comprise a minimal part of the total risk-weighted assets.

Common Equity Tier 1 Risk-Based Capital Ratio — Calculated as CET1 capital, divided by risk-weighted assets. CET1 capital is common shareholders’ equity, adjusted for ineligible goodwill and intangible assets and certain deferred tax assets. CET1 capital is also adjusted for the Current Expected Credit Loss (CECL) final rules, as described below.

Tier 1 Risk-Based Capital Ratio — Calculated as Tier 1 capital divided by risk-weighted assets. Tier 1 capital is the sum of CET1 capital, preferred shares and third-party non-controlling interests in consolidated subsidiaries, adjusted for capital held by insurance subsidiaries. The minimum requirement for the Tier 1 risk-based capital ratio is 1.5 percent higher than the minimum for the CET1 risk-based capital ratio. We have $1.6 billion of preferred shares outstanding to help address a portion of the Tier 1 capital requirements in excess of common equity requirements.

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Total Risk-Based Capital Ratio — Calculated as the sum of Tier 1 capital and Tier 2 capital, divided by risk-weighted assets. Tier 2 capital is the sum of allowance for credit losses adjusted for the CECL final rules (limited to 1.25 percent of risk-weighted assets) and $870 million of eligible subordinated notes, adjusted for capital held by insurance subsidiaries. The $870 million of eligible subordinated notes includes the $750 million subordinated debt issued in May 2022 and the $120 million remaining Tier 2 capital credit for the $600 million subordinated debt issued in December 2014.

Tier 1 Leverage Ratio — Calculated by dividing Tier 1 capital by our average total consolidated assets for the most recent quarter.

We elected to delay the recognition of $0.7 billion of reduction in regulatory capital from the adoption of the CECL methodology for two years, followed by a three-year phase-in period at 25 percent once per year beginning January 1, 2022, pursuant to rules issued by federal banking regulators (the CECL final rules). As of January 1, 2023, we have phased in 50 percent of such amount.

We continue to include accumulated other comprehensive income (loss) in regulatory capital.

As a Category IV firm, we are not subject to the Federal Reserve’s supervisory stress tests in 2023. We submitted our annual capital plan to the Federal Reserve in April 2023. On June 28, 2023 the Federal Reserve communicated, on a preliminary basis, that our SCB will remain at 2.5 percent, effective from October 1, 2023 to September 30, 2024, subject to final confirmation by the Federal Reserve.

Dividends and Share Repurchases

We return capital to common shareholders through dividends and share repurchases. The share repurchases reduce common shares outstanding and generally more than offset the issuance of new shares as part of employee compensation plans.

During the three and six months ended June 30, 2023, we returned $1.6 billion and $2.2 billion, respectively, to our shareholders in the form of common stock dividends of $0.5 billion and $0.9 billion, respectively, and share repurchases of $1.1 billion and $1.3 billion, respectively. We repurchased 6.9 million common shares at an average price of $161.13 in the second quarter of 2023.

In addition, during the three and six months ended June 30, 2023, we paid $15 million and $29 million, respectively, in dividends on non-cumulative perpetual preferred shares outstanding.

Funding Strategy

Our principal funding objective is to maintain broad and well-diversified funding sources to allow us to finance our global businesses and to maintain a strong liquidity profile.

We aim to satisfy our financing needs with a diverse set of funding sources. The diversity of funding sources by type of instrument, by tenor and by investor base, among other factors, mitigates the impact of disruptions in any one type of instrument, tenor or investor. We seek to achieve diversity and cost efficiency in our funding sources by maintaining scale and market relevance in deposits, unsecured debt and asset securitizations, and access to secured borrowing facilities and a committed bank credit facility.

Summary of Consolidated Debt

We had the following customer deposits and consolidated debt outstanding as of June 30, 2023 and December 31, 2022:

Table 18: Summary of Customer Deposits and Consolidated Debt

(Billions)	June 30, 2023		December 31, 2022
Customer deposits	$	122.8	$	110.2
Short-term borrowings	1.6		1.3
Long-term debt	46.7		42.6
Total customer deposits and debt	$	171.1	$	154.1

We may redeem from time to time certain debt securities prior to the original contractual maturity dates in accordance with the optional redemption provisions of those debt securities.

Our funding needs are driven by, among other factors, maturing obligations, our liquidity position and the pace of growth in our loans and receivables balances. Our current funding plan for the full year 2023 includes, among other sources, approximately $6.0 billion to $10.0 billion of unsecured term debt issuance and approximately $3.0 billion to $7.0 billion of secured term debt issuance. Actual funding activities can vary from our plans due to various factors, such as future business growth, the impact of global economic, political and other events on market capacity and funding needs, demand for securities offered by us, regulatory changes, ability to securitize and sell loans and receivables, and the performance of loans and receivables previously sold in securitization transactions. Many of these factors are beyond our control.

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We issued $5.8 billion of debt during the six months ended June 30, 2023, consisting of $4.0 billion of unsecured debt and $1.8 billion of asset-backed securities. The following table presents our debt issuances for the three months ended June 30, 2023:

Table 19: Debt Issuances

(Billions)	Three Months Ended June 30, 2023
American Express Company:
Fixed-to-Floating Rate Senior Notes (weighted-average coupon of 5.02% during the fixed rate periods and compounded SOFR(a) plus weighted-average spread of 142 basis points during the floating rate periods)	2.5
American Express Credit Account Master Trust:
Fixed Rate Class A Certificates (weighted-average coupon of 4.85%)	1.8
Total	4.3

(a)Secured overnight financing rate (SOFR).

Our equity capital and funding strategies are designed, among other things, to maintain appropriate and stable unsecured debt ratings from the major credit rating agencies: Moody’s Investor Services (Moody’s), Standard & Poor’s (S&P) and Fitch Ratings (Fitch). Such ratings help support our access to cost-effective unsecured funding as part of our overall funding strategy. Our asset securitization activities are rated separately.

Table 20: Unsecured Debt Ratings

American Express Entity		Moody’s	S&P	Fitch
American Express Company	Long Term	A2	BBB+	A
	Short Term	N/R	A-2	F1
	Outlook	Stable	Stable	Stable
American Express Travel Related Services Company, Inc.	Long Term	A2	A-	A
	Short Term	P-1	A-2	F1
	Outlook	Stable	Stable	Stable
American Express National Bank	Long Term	A3	A-	A
	Short Term	P-1	A-2	F1
	Outlook	Stable	Stable	Stable
American Express Credit Corporation	Long Term	A2	A-	A
	Short Term	N/R	N/R	N/R
	Outlook	Stable	Stable	Stable

These ratings are not a recommendation to buy or hold any of our securities and they may be revised or revoked at any time at the sole discretion of the rating organization.

Downgrades in the ratings of our unsecured debt or asset securitization program securities could result in higher funding costs, as well as higher fees related to borrowings under our unused credit facilities. Declines in credit ratings could also reduce our borrowing capacity in the unsecured debt and asset securitization capital markets. We believe our funding mix, including the proportion of U.S. retail deposits insured by the Federal Deposit Insurance Corporation (FDIC) to total funding, should reduce the impact that credit rating downgrades would have on our funding capacity and costs.

Deposit Programs

We offer deposits within our U.S. bank subsidiary, AENB. These funds are currently insured up to an amount that is at least $250,000 per account holder through the FDIC; as of June 30, 2023, approximately 92% of these deposits were insured. Our ability to obtain deposit funding and offer competitive interest rates is dependent on, among other factors, the capital level of AENB. Direct retail deposits offered by AENB is our primary deposit product channel, which makes FDIC-insured high-yield savings account, certificates of deposit (CDs), business checking and consumer rewards checking account products available directly to customers. As of June 30, 2023, our direct retail deposit program had approximately 2.0 million accounts. AENB also sources deposits through third-party distribution channels as needed to meet our overall funding objectives.

As of June 30, 2023 and December 31, 2022, we had $122.8 billion and $110.2 billion, respectively, in deposits. Refer to Note 6 to the “Consolidated Financial Statements” for a further description of these deposits and scheduled maturities of certificates of deposits.

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Liquidity Management

Our liquidity objective is to maintain access to a diverse set of on- and off-balance sheet liquidity sources. We seek to maintain liquidity sources in amounts sufficient to meet our expected future financial obligations and business requirements for liquidity for a period of at least twelve months in the event we are unable to raise new funds under our regular funding programs during a substantial weakening in economic conditions.

Our liquidity management strategy includes a number of elements, including, but not limited to:

•Maintaining diversified funding sources (refer to the “Funding Strategy” section for more details);

•Maintaining unencumbered liquid assets and off-balance sheet liquidity sources;

•Projecting cash inflows and outflows under a variety of economic and market scenarios; and

•Establishing clear objectives for liquidity risk management, including compliance with regulatory requirements.

The amount and type of liquidity resources we maintain can vary over time, based upon the results of stress scenarios required under the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as additional stress scenarios required under our liquidity risk policy.

We believe that we currently maintain sufficient liquidity to meet all internal and regulatory liquidity requirements.

As of June 30, 2023 and December 31, 2022, we had $43.0 billion and $33.9 billion in Cash and cash equivalents, respectively. Refer to the “Cash Flows” section below for a discussion of the major drivers impacting cash flows for the six months ended June 30, 2023. The investment income we receive on liquidity resources has historically been less than the interest expense on the sources of funding for these balances. From time to time, including in this quarter, interest income may exceed the interest expense associated with the liquidity portfolio. Depending on the interest rate environment, our funding composition and the amount of liquidity resources we maintain, the level of future net interest income or expense associated with our liquidity resources will vary.

Securitized Borrowing Capacity

As of June 30, 2023, we maintained our committed, revolving, secured borrowing facility, with a maturity date of July 15, 2024, which gives us the right to sell up to $3.0 billion face amount of eligible AAA notes from the American Express Issuance Trust II (the Charge Trust). We also maintained our committed, revolving, secured borrowing facility with a maturity date of September 16, 2024, which gives us the right to sell up to $2.0 billion face amount of eligible AAA certificates from the American Express Credit Account Master Trust (the Lending Trust). Both facilities are used in the ordinary course of business to fund working capital needs, as well as to further enhance our contingent funding resources. As of June 30, 2023, $2.0 billion was drawn on the Charge Trust facility, which was subsequently repaid on July 17, 2023. No amount was drawn on the Lending Trust facility as of June 30, 2023.

Committed Bank Credit Facility

As of June 30, 2023, we maintained a committed syndicated bank credit facility of $3.5 billion, with a maturity date of October 15, 2024. We use this facility from time to time in the ordinary course of business to fund working capital needs. As of June 30, 2023, no amount was drawn on this facility.

Other Sources of Liquidity

In addition to cash and other liquid assets and the secured borrowing facilities and committed bank credit facility described above, as an insured depository institution, AENB may borrow from the Federal Reserve Bank of San Francisco through the discount window against its credit card loans and charge card receivables. Further, in March 2023, the Federal Reserve established an additional facility, the Bank Term Funding Program (BTFP). The BTFP offers loans of up to one year in length to banks and other eligible depository institutions against U.S. Treasuries, agency debt and mortgage-backed securities, and other qualifying assets as collateral. Any qualifying assets pledged to the BTFP are valued at par by the Federal Reserve for the purpose of determining the amount of collateral we can borrow against. The amount of borrowing capacity available to AENB at either the discount window or the BTFP is subject to the amount of qualifying collateral that it may pledge.

As of June 30, 2023, AENB had available borrowing capacity of $65.6 billion as a result of U.S. credit card loans and charge card receivables that were pledged to the Federal Reserve through the discount window. It also had approximately $2.0 billion in U.S. Treasuries, agency debt and mortgage-backed securities that could be pledged through the BTFP. Whether specific assets will be considered qualifying collateral and the amount that may be borrowed against the collateral remain at the discretion of the Federal Reserve. Due to regulatory restrictions, liquidity generated by AENB can generally be used only to fund obligations within AENB, and transfers to the parent company or non-bank affiliates may be subject to prior regulatory approval.

Consistent with historical practice, during the second quarter of 2023 we performed test draws on the discount window and the BTFP to ensure operational readiness for accessing the facilities. No amounts were outstanding on either facility as of June 30, 2023.

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Unused Credit Outstanding

As of June 30, 2023, we had approximately $373 billion of unused credit outstanding, primarily available to customers as part of established lending product agreements. Total unused credit outstanding does not represent potential future cash requirements, as a significant portion of this unused credit will likely not be drawn. Our charge card products generally have no pre-set spending limit and therefore are not reflected in unused credit outstanding.

Cash Flows

The following table summarizes our cash flow activity, followed by a discussion of the major drivers impacting operating, investing and financing cash flows for the six months ended June 30:

Table 21: Cash Flows

(Billions)	2023		2022
Total cash provided by (used in):
Operating activities	$	3.5	$	8.1
Investing activities	(9.3)		(15.4)
Financing activities	14.6		11.2
Effect of foreign currency exchange rates on cash and cash equivalents	0.2		0.3
Net increase in cash and cash equivalents	$	9.0	$	4.2

Cash Flows from Operating Activities

Our cash flows from operating activities primarily include net income adjusted for (i) non-cash items included in net income, such as provisions for credit losses, depreciation and amortization, stock-based compensation, deferred taxes and other non-cash items and (ii) changes in the balances of operating assets and liabilities, which can vary significantly in the normal course of business due to the amount and timing of payments.

In 2023, the net cash provided by operating activities was primarily driven by cash generated from net income for the period, partially offset by lower net operating liabilities, primarily related to the timing of normal course payments to our merchants to settle daily transaction volume and payments related to annual incentive compensation.

In 2022, the net cash provided by operating activities was primarily driven by cash generated from net income for the period and higher net operating liabilities, primarily resulting from higher accounts payable to merchants and an increase in Membership Rewards liability driven by higher Card Member spending.

Cash Flows from Investing Activities

Our cash flows from investing activities primarily include changes in Card Member loans and receivables, as well as changes in our available-for-sale investment securities portfolio.

In 2023, the net cash used in investing activities was primarily driven by higher Card Member loans and receivables outstanding, resulting from higher Card Member spending.

In 2022, the net cash used in investing activities was primarily driven by higher Card Member loans and receivables outstanding, resulting from higher Card Member spending and net purchases of investment securities.

Cash Flows from Financing Activities

Our cash flows from financing activities primarily include changes in customer deposits, long-term debt and short-term borrowings, as well as dividend payments and share repurchases.

In both the periods presented, the net cash provided by financing activities was primarily driven by growth in customer deposits and net proceeds from debt, partially offset by share repurchases and dividend payments.

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OTHER MATTERS

Certain Legislative, Regulatory and Other Developments

Supervision & Regulation

We are subject to extensive government regulation and supervision in jurisdictions around the world, and the costs of compliance are substantial. The financial services industry is subject to rigorous scrutiny, high regulatory expectations, a range of regulations and a stringent and unpredictable enforcement environment.

Governmental authorities have focused, and we believe will continue to focus, considerable attention on reviewing compliance by financial services firms and payment systems with laws and regulations, and as a result, we continually work to evolve and improve our risk management framework, governance structures, practices and procedures. Reviews by us and governmental authorities to assess compliance with laws and regulations, as well as our own internal reviews to assess compliance with internal policies, including errors or misconduct by colleagues or third parties or control failures, have resulted in, and are likely to continue to result in, changes to our products, practices and procedures, restitution to our customers and increased costs related to regulatory oversight, supervision and examination. We have also been subject to regulatory actions and may continue to be the subject of such actions, including governmental inquiries, investigations, enforcement proceedings and the imposition of fines or civil money penalties, in the event of noncompliance or alleged noncompliance with laws or regulations. For example, as previously disclosed, we are cooperating with governmental investigations related to our historical sales practices, which are described in more detail in Note 7 to the “Consolidated Financial Statements.” External publicity concerning investigations can increase the scope and scale of investigations and lead to further regulatory inquiries.

Please see the “Supervision and Regulation” and “Risk Factors” sections of the 2022 Form 10-K for further information.

Consumer Financial Products Regulation

Our consumer-oriented activities are subject to regulation and supervision in the United States and internationally. In the United States, our marketing, sale and servicing of consumer financial products and our compliance with certain federal consumer financial laws are supervised and examined by the Consumer Financial Protection Bureau (CFPB), which has broad rulemaking and enforcement authority over providers of credit, savings and payment services and products and authority to prevent “unfair, deceptive or abusive” acts or practices. In addition, a number of U.S. states have significant consumer credit protection, disclosure and other laws (in certain cases more stringent than U.S. federal laws). U.S. federal law also regulates abusive debt collection practices, which along with bankruptcy and debtor relief laws, can affect our ability to collect amounts owed to us or subject us to regulatory scrutiny.

On February 1, 2023, the CFPB issued a proposed rule to lower the safe harbor amount that would be considered, by regulation, to be “reasonable and proportional” to the costs incurred by credit card issuers for late payments. The proposed rule would also eliminate the annual inflation adjustment for such safe harbor amount and prohibit late fee amounts above 25 percent of the consumer’s required minimum payment.

On March 30, 2023, the CFPB adopted a final rule requiring covered financial institutions, such as us, to collect and report data to the CFPB regarding certain small business credit applications. Based on our small business credit transaction volume, we will be required to comply with this rule by October 1, 2024.

For more information on consumer financial products regulation, as well as the potential impacts on our results of operations and business, please see the “Supervision and Regulation” and “Risk Factors” sections of the 2022 Form 10-K.

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Payments Regulation

Legislators and regulators in various countries in which we operate have focused on the operation of card networks, including through enforcement actions, legislation and regulations to change certain practices or pricing of card issuers, merchant acquirers and payment networks, and, in some cases, to establish broad and ongoing regulatory oversight regimes for payment systems.

The European Union (EU), Australia, Canada and other jurisdictions have focused on interchange fees (that is, the fee paid by the bankcard merchant acquirer to the card issuer in payment networks like Visa and Mastercard), as well as the rules, contract terms and practices governing merchant card acceptance. Regulation and other governmental actions relating to pricing or practices could affect all networks directly or indirectly, as well as adversely impact consumers and merchants. Among other things, regulation of bankcard fees has negatively impacted, and may continue to negatively impact, the discount revenue we earn, including as a result of downward pressure on our merchant discount rates from decreases in competitor pricing in connection with caps on interchange fees. In some cases, regulations also extend to certain aspects of our business, such as network and cobrand arrangements or the terms of card acceptance for merchants. For example, we exited our network business in the EU and Australia as a result of regulation in those jurisdictions. There is uncertainty as to when or how interchange fee caps and other provisions of the EU payments legislation might apply when we work with cobrand partners and agents in the EU. Given differing interpretations by regulators and participants in cobrand arrangements, we are subject to regulatory action, penalties and the possibility we will not be able to maintain our existing cobrand and agent relationships in the EU.

Broad regulatory oversight over payment systems can also include, in some cases, requirements for international card networks to localize aspects of their operations, such as processing infrastructure and data storage, which increases our costs and could diminish the value of our closed loop. The development and enforcement of payment system regulatory regimes generally continue to grow and may adversely affect our ability to compete effectively and maintain and extend our global network.

For more information on payments regulation, as well as the potential impacts on our results of operations and business, please see the “Supervision and Regulation” and “Risk Factors” sections of the 2022 Form 10-K.

Surcharging

In various countries, such as certain Member States in the EU, Australia and Canada (other than in Quebec), merchants are permitted to surcharge card purchases. In addition, the laws of a number of states in the United States that prohibit surcharging have been overturned and certain states have passed or are considering laws to permit surcharging by merchants. Surcharging is an adverse customer experience and could have a material adverse effect on us, particularly where it only or disproportionately impacts credit card usage or card usage generally, our Card Members or our business. In addition, other steering or differential acceptance practices that are permitted by regulation in some jurisdictions could also have a material adverse effect on us.

For more information on the potential impacts of surcharging and other actions that could impair the Card Member experience, please see the “Risk Factors” section of the 2022 Form 10-K.

Merchant Litigation

We continue to vigorously defend antitrust and other claims initiated by merchants. See Note 7 to the “Consolidated Financial Statements” for descriptions of the cases. It is possible that actions impairing the Card Member experience, or the resolution of one or any combination of these merchant claims, could have a material adverse effect on our business. For more information on the potential impacts of an adverse decision in the merchant litigations on our business, please see the “Risk Factors” section of the 2022 Form 10-K.

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Privacy, Data Protection, Data Governance, Information and Cyber Security

Regulatory and legislative activity in the areas of privacy, data protection, data governance, resiliency and information and cyber security continues to increase worldwide. We have established, and continue to maintain and enhance, policies and a governance framework to comply with applicable laws, meet evolving customer and industry expectations and support and enable business innovation and growth. Global financial institutions like us, as well as our customers, colleagues, regulators, service providers and other third parties, have experienced a significant increase in information and cyber security risk in recent years and will likely continue to be the target of increasingly sophisticated cyberattacks, including computer viruses, malicious or destructive code, ransomware, social engineering attacks (including phishing, impersonation and identity takeover attempts), corporate espionage, hacking, website defacement, denial-of-service attacks, exploitation of vulnerabilities and other attacks and similar disruptions from the misconfiguration or unauthorized use of or access to computer systems. For more information on privacy, data protection and information and cyber security regulation and the potential impacts of a major information or cyber security incident on our results of operations and business, please see the “Supervision and Regulation” and “Risk Factors” sections of the 2022 Form 10-K.

Anti-Money Laundering and Countering the Financing of Terrorism

We are subject to significant supervision and regulation, and an increasingly stringent enforcement environment, with respect to compliance with anti-money laundering (AML) and countering the financing of terrorism (CFT) laws and regulations. In the United States, the majority of AML/CFT requirements are derived from the Currency and Foreign Transactions Reporting Act and the accompanying regulations issued by the U.S. Department of the Treasury (collectively referred to as the Bank Secrecy Act), as amended by the USA PATRIOT Act of 2001. The Anti-Money Laundering Act of 2020 (the AMLA), enacted in January 2021, amended the Bank Secrecy Act and is intended to comprehensively reform and modernize U.S. AML/CFT laws. Many of the statutory provisions in the AMLA will require additional rulemakings, reports and other measures, the effects of which are not known at this time. In Europe, AML/CFT requirements are largely the result of countries transposing the 5th and 6th EU Anti-Money Laundering Directives (and preceding EU Anti-Money Laundering Directives) into local laws and regulations. Numerous other countries have also enacted or proposed new or enhanced AML/CFT legislation and regulations applicable to American Express.

Among other things, these laws and regulations require us to establish AML/CFT programs that meet certain standards, including, in some instances, expanded reporting, particularly in the area of suspicious transactions, and enhanced information gathering and recordkeeping requirements. Our AML/CFT programs have become the subject of heightened scrutiny in some countries, including certain Member States in the EU. Any errors, failures or delays in complying with AML/CFT laws, perceived deficiencies in our AML/CFT programs or association of our business with money laundering, terrorist financing, tax fraud or other illicit activity can give rise to significant supervisory, criminal and civil proceedings and lawsuits, which could result in significant penalties and forfeiture of assets, loss of licenses or restrictions on business activities, or other enforcement actions. For more information on AML/CFT regulation, as well as the potential impacts on our results of operations and business, please see the “Supervision and Regulation” and “Risk Factors” sections of the 2022 Form 10-K.

Environmental, Social and Governance (ESG) Matters

On June 28, 2023, we published our 2022-2023 ESG Report, which includes our ESG strategy and objectives in three areas: Build Financial Confidence, Advance Climate Solutions, and Promote Diversity, Equity and Inclusion. The Report follows the Global Reporting Initiative, Sustainability Accounting Standards Board and Task Force on Climate-related Financial Disclosures reporting guidelines.

Recently Adopted and Issued Accounting Standards

Refer to the Recently Adopted and Issued Accounting Standards section of Note 1 to the “Consolidated Financial Statements.”

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Glossary of Selected Terminology

Adjusted net interest income — A non-GAAP measure that represents net interest income attributable to our Card Member loans (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans.

Airline spend — Represents spend at airlines as a merchant, which is included within T&E spend.

Asset securitizations — Asset securitization involves the transfer and sale of loans or receivables to a special-purpose entity created for the securitization activity, typically a trust. The trust, in turn, issues securities, commonly referred to as asset-backed securities that are secured by the transferred loans and receivables. The trust uses the proceeds from the sale of such securities to pay the purchase price for the transferred loans or receivables. The securitized loans and receivables of our Lending Trust and Charge Trust (collectively, the Trusts) are reported as assets and the securities issued by the Trusts are reported as liabilities on our Consolidated Balance Sheets.

Billed business (Card Member spending) — Represents transaction volumes (including cash advances) on payment products issued by American Express.

Capital ratios — Represents the minimum standards established by regulatory agencies as a measure to determine whether the regulated entity has sufficient capital to absorb on- and off-balance sheet losses beyond current loss accrual estimates. Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for further related definitions under Basel III.

Card Member — The individual holder of an issued American Express-branded card.

Card Member loans — Represents revolve-eligible transactions on our card products, as well as any interest charges and associated card-related fees.

Card Member receivables — Represents transactions on our card products and card related fees that need to be paid in full on or before the Card Member’s payment due date.

Cards-in-force — Represents the number of cards that are issued and outstanding by American Express (proprietary cards-in-force) and cards issued and outstanding under network partnership agreements with banks and other institutions, except for retail cobrand cards issued by network partners that had no out-of-store spending activity during the prior twelve months. Basic cards-in-force excludes supplemental cards issued on consumer accounts. Cards-in-force is useful in understanding the size of our Card Member base.

Charge cards — Represents cards that generally carry no pre-set spending limits and are primarily designed as a method of payment and not as a means of financing purchases. Each charge card transaction is authorized based on its likely economics reflecting a Card Member’s most recent credit information and spend patterns. Charge Card Members must pay the full amount of balances billed each month, with the exception of balances that can be revolved under lending features offered on certain charge cards, such as Pay Over Time and Plan It, that allow Card Members to pay for eligible purchases with interest over time.

Cobrand cards — Represents cards issued under cobrand agreements with selected commercial partners. Pursuant to the cobrand agreements, we make payments to our cobrand partners, which can be significant, based primarily on the amount of Card Member spending and corresponding rewards earned on such spending and, under certain arrangements, on the number of accounts acquired and retained. The partner is then liable for providing rewards to the Card Member under the cobrand partner’s own loyalty program.

Credit cards — Represents cards that have a range of revolving payment terms, structured payment features (e.g. Plan It), grace periods, and rate and fee structures.

Discount revenue — Represents the amount we earn and retain from the merchant payable for facilitating transactions between Card Members and merchants on payment products issued by American Express.

Goods & Services (G&S) spend — Includes spend in merchant categories other than T&E-related merchant categories, which includes B2B spending by small and mid-sized enterprise customers in our CS and ICS segments.

Interest expense — Includes interest incurred primarily to fund Card Member loans and receivables, general corporate purposes and liquidity needs. Interest expense is divided principally into two categories: (i) deposits, which primarily relates to interest expense on deposits taken from customers and institutions, and (ii) debt, which primarily relates to interest expense on our long-term financing and short-term borrowings, (e.g., commercial paper, federal funds purchased, bank overdrafts and other short-term borrowings), as well as the realized impact of derivatives hedging interest rate risk on our long-term debt.

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Interest income — Includes (i) interest on loans, (ii) interest and dividends on investment securities and (iii) interest income on deposits with banks and other.

Interest on loans — Assessed using the average daily balance method for Card Member loans. Unless the loan is classified as non-accrual, interest is recognized based upon the principal amount outstanding in accordance with the terms of the applicable account agreement until the outstanding balance is paid or written off.

Interest and dividends on investment securities — Primarily relates to our performing fixed-income securities. Interest income is recognized using the effective interest method, which adjusts the yield for security premiums and discounts, fees and other payments, so a constant rate of return is recognized on the outstanding balance of the related investment security throughout its term. Amounts are recognized until securities are in default or when it is likely that future interest payments will not be made as scheduled.

Interest income on deposits with banks and other — Primarily relates to the placement of cash in excess of near-term funding requirements in interest-bearing time deposits, overnight sweep accounts, and other interest-bearing demand and call accounts.

Loyalty coalitions — Programs that enable consumers to earn rewards points and use them to save on purchases from a variety of participating merchants through multi-category rewards platforms. Merchants in these programs generally fund the consumer offers and are responsible to us for the cost of rewards points; we earn revenue from operating the loyalty platform and by providing marketing support.

Net card fees — Represents the card membership fees earned during the period recognized as revenue over the covered card membership period (typically one year), net of the provision for projected refunds for Card Membership cancellation and deferred acquisition costs.

Net interest yield on average Card Member loans — A non-GAAP measure that is computed by dividing adjusted net interest income by average Card Member loans, computed on an annualized basis. Reserves and net write-offs related to uncollectible interest are recorded through provision for credit losses and are thus not included in the net interest yield calculation.

Net write-off rate — principal only — Represents the amount of proprietary consumer or small business Card Member loans or receivables written off, consisting of principal (resulting from authorized transactions), less recoveries, as a percentage of the average loan or receivable balance during the period.

Net write-off rate — principal, interest and fees — Includes, in the calculation of the net write-off rate, amounts for interest and fees in addition to principal for Card Member loans, and fees in addition to principal for Card Member receivables.

Network volumes — Represents the total of billed business and processed volumes.

Operating expenses — Represents salaries and employee benefits, professional services, data processing and equipment, and other expenses.

Processed revenue — Represents revenues related to network partnership agreements, comprising royalties, fees and amounts earned for facilitating transactions on cards issued by network partners. Processed revenue also includes fees earned on alternative payment solutions facilitated by American Express.

Processed volumes — Represents transaction volumes (including cash advances) on cards issued under network partnership agreements with banks and other institutions, including joint ventures, as well as alternative payment solutions facilitated by American Express.

Reserve build (release) — Represents the portion of the provisions for credit losses for the period related to increasing or decreasing reserves for credit losses as a result of, among other things, changes in volumes, macroeconomic outlook, portfolio composition and credit quality of portfolios. Reserve build represents the amount by which the provision for credit losses exceeds net write-offs, while reserve release represents the amount by which net write-offs exceed the provision for credit losses.

T&E spend — Represents spend on travel and entertainment, which primarily includes airline, cruise, lodging and dining merchant categories.

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CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This report includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which are subject to risks and uncertainties. The forward-looking statements, which address our current expectations regarding business and financial performance, among other matters, contain words such as “believe,” “expect,” “anticipate,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” “estimate,” “potential,” “continue” and similar expressions. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. We undertake no obligation to update or revise any forward-looking statements. Factors that could cause actual results to differ materially from these forward-looking statements, include, but are not limited to, the following:

•our ability to grow earnings per share in the future, which will depend in part on revenue growth, credit performance and the effective tax rate remaining consistent with current expectations and our ability to continue investing at high levels in areas that can drive sustainable growth (including our brand, value propositions, customers, colleagues, technology and coverage), controlling operating expenses, effectively managing risk and executing our share repurchase program, any of which could be impacted by, among other things, the factors identified in the subsequent paragraphs as well as the following: fiscal and monetary policies and macroeconomic conditions, such as recession risks, effects of inflation, changes in interest rates, labor shortages or higher rates of unemployment, energy costs and the continued effects of the pandemic; geopolitical instability, including the ongoing war between Russia and Ukraine; the effects of recent stress in the banking sector; the impact of any future contingencies, including, but not limited to, restructurings, investment gains or losses, impairments, changes in reserves, legal costs and settlements, the imposition of fines or monetary penalties and increases in Card Member remediation; issues impacting brand perceptions and our reputation; impacts related to new or renegotiated cobrand and other partner agreements; and the impact of regulation and litigation, which could affect the profitability of our business activities, limit our ability to pursue business opportunities, require changes to business practices or alter our relationships with Card Members, partners and merchants;

•our ability to grow revenues net of interest expense and the sustainability of our future growth, which could be impacted by, among other things, the factors identified above and in the subsequent paragraphs, as well as the following: spending volumes not being consistent with expectations, including T&E spend growing slower than expected, a further moderation in spend growth by U.S. small and mid-sized enterprise or U.S. large and global corporate customers, or a general slowdown or increase in volatility in consumer and business spending volumes; the strengthening of the U.S. dollar beyond expectations; an inability to address competitive pressures, innovate and expand our products and services, leverage the advantages of our differentiated business model and implement strategies and business initiatives, including within the premium consumer space, commercial payments and the global merchant network; and merchant discount rates changing by a greater or lesser amount than expected;

•net card fees not performing consistently with expectations, which could be impacted by, among other things, a deterioration in macroeconomic conditions impacting the ability and desire of Card Members to pay card fees; higher Card Member attrition rates; the pace of Card Member acquisition activity, particularly with respect to fee-based products; and our inability to address competitive pressures, develop attractive value propositions and implement our strategy of refreshing card products and enhancing benefits and services;

•net interest income, the effects of interest rates and the growth rate of loans and Card Member receivables outstanding, and the portion of which that is interest bearing, being higher or lower than expectations, which could be impacted by, among other things, the behavior and financial strength of Card Members and their actual spending, borrowing and paydown patterns; our ability to effectively manage risk and enhance Card Member value propositions; changes in benchmark interest rates, including where such changes affect our assets or liabilities differently than expected; changes in capital and credit market conditions and the availability and cost of capital; credit actions, including line size and other adjustments to credit availability; the yield on Card Member loans not remaining consistent with current expectations; our deposit levels or the interest rates we offer on deposits changing from current expectations; and the effectiveness of our strategies to capture a greater share of existing Card Members’ spending and borrowings, and attract new, and retain existing, customers;

•future credit performance, the level of future delinquency, reserve and write-off rates and the amount and timing of future reserve builds and releases, which will depend in part on macroeconomic factors such as unemployment rates, GDP and the volume of bankruptcies; the ability and willingness of Card Members to pay amounts owed to us; changes in consumer behavior that affect loan and receivable balances (such as paydown and revolve rates); the credit profiles of new customers acquired; the enrollment in, and effectiveness of, financial relief programs and the performance of accounts as they exit from such programs; collections capabilities and recoveries of previously written-off loans and receivables; and governmental actions providing forms of relief with respect to certain loans and fees;

•the actual amount to be spent on Card Member rewards and services and business development, and the relationship of these variable customer engagement costs to revenues, which could be impacted by continued changes in

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macroeconomic conditions and Card Member behavior as it relates to their spending patterns (including the level of spend in bonus categories), the redemption of rewards and offers (including travel redemptions) and usage of travel-related benefits; the costs related to reward point redemptions; further enhancements to product benefits to make them attractive to Card Members and prospective customers, potentially in a manner that is not cost-effective; new and renegotiated contractual obligations with business partners; and the pace and cost of the expansion of our global lounge collection;

•the actual amount we spend on marketing in the future, which will be based in part on continued changes in the macroeconomic and competitive environment and business performance; our ability to realize marketing efficiencies, optimize investment spending and drive increases in revenue; the effectiveness of management’s investment optimization process, management’s identification and assessment of attractive investment opportunities and the receptivity of Card Members and prospective customers to advertising and customer acquisition initiatives; and our ability to balance expense control and investments in the business;

•our ability to control operating expenses, including relative to future revenue growth, and the actual amount we spend on operating expenses in the future, which could be impacted by, among other things, salary and benefit expenses to attract and retain talent; a persistent inflationary environment; our ability to realize operational efficiencies, including through automation; management’s decision to increase or decrease spending in such areas as technology, business and product development, sales force, premium servicing and digital capabilities depending on overall business performance; our ability to innovate efficient channels of customer interactions and the willingness of Card Members to self-service and address issues through digital channels; restructuring activity; supply chain issues; fraud costs; compliance expenses or consulting, legal and other professional services fees, including as a result of litigation or internal and regulatory reviews; regulatory assessments; the level of M&A activity and related expenses; information or cyber security incidents; the payment of fines, penalties, disgorgement, restitution, non-income tax assessments and litigation-related settlements; the performance of Amex Ventures and other of our investments; impairments of goodwill or other assets; and the impact of changes in foreign currency exchange rates on costs;

•our tax rate not remaining consistent with expectations, which could be impacted by, among other things, further changes in tax laws and regulation, our geographic mix of income, unfavorable tax audits and other unanticipated tax items;

•changes affecting our plans regarding the return of capital to shareholders, which will depend on factors such as our capital levels and regulatory capital ratios; changes in the stress testing and capital planning process and new guidance from the Federal Reserve and other banking regulators, including changes to regulatory capital requirements; our results of operations and financial condition; our credit ratings and rating agency considerations; and the economic environment and market conditions in any given period;

•changes in the substantial and increasing worldwide competition in the payments industry, including competitive pressure that may materially impact the prices charged to merchants that accept American Express cards, the desirability of our premium card products, competition for new and existing cobrand relationships, competition from new and non-traditional competitors and the success of marketing, promotion and rewards programs;

•our ability to expand our leadership in the premium consumer space, which will be impacted in part by competition, brand perceptions (including perceptions related to merchant coverage) and reputation, and our ability to develop and market new benefits and value propositions that appeal to Card Members and new customers, offer attractive services and rewards programs and build greater customer loyalty, which will depend in part on identifying and funding investment opportunities, addressing changing customer behaviors, new product innovation and development, Card Member acquisition efforts and enrollment processes, including through digital channels, continuing to realize the benefits from strategic partnerships and evolving our infrastructure to support new products, services and benefits;

•our ability to build on our leadership in commercial payments, which will depend in part on competition, the willingness and ability of companies to use credit and charge cards for procurement and other business expenditures as well as use our other products and services for financing needs, perceived or actual difficulties and costs related to setting up card-based B2B payment platforms, our ability to offer attractive value propositions and new products to potential customers, our ability to enhance and expand our payment and lending solutions, and build out a multi-product digital ecosystem to integrate our broad product set, which is dependent on our continued investment in capabilities, features, functionalities, platforms and technologies;

•our ability to expand merchant coverage globally and our success, as well as the success of OptBlue merchant acquirers and network partners, in signing merchants to accept American Express, which will depend on, among other factors, the value propositions offered to merchants and merchant acquirers for card acceptance, the awareness and willingness of Card Members to use American Express cards at merchants, scaling marketing and expanding programs to increase card usage, identifying new-to-plastic industries and businesses as they form, working with commercial buyers and suppliers to establish B2B acceptance, increasing coverage in priority international cities and countries and key industry verticals, and executing on our plans in China and for continued technological developments, including capabilities that allow for greater digital integration and modernization of our authorization platform;

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•our ability to stay on the leading edge of technology and digital payment and travel solutions, which will depend in part on our success in evolving our products and processes for the digital environment, developing new features in the Amex app and enhancing our digital channels, building partnerships and executing programs with other companies, effectively utilizing artificial intelligence and increasing automation to address servicing and other customer needs, and supporting the use of our products as a means of payment through online and mobile channels, all of which will be impacted by investment levels, new product innovation and development and infrastructure to support new products, services, benefits and partner integrations;

•our ability to grow internationally, which could be impacted by regulation and business practices, such as those capping interchange or other fees, mandating network access or data localization, favoring local competitors or prohibiting or limiting foreign ownership of certain businesses; our inability to tailor products and services to make them attractive to local customers; competitors with more scale, local experience and established relationships with relevant customers, regulators and industry participants; the success of our network partners in acquiring Card Members and/or merchants; political or economic instability or regional hostilities, including as a result of the war in Ukraine;

•a failure in or breach of our operational or security systems, processes or infrastructure, or those of third parties, including as a result of cyberattacks, which could compromise the confidentiality, integrity, privacy and/or security of data, disrupt our operations, reduce the use and acceptance of American Express cards and lead to regulatory scrutiny, litigation, remediation and response costs, and reputational harm;

•changes in capital and credit market conditions, which may significantly affect our ability to meet our liquidity needs and expectations regarding capital ratios; our access to capital and funding costs; the valuation of our assets; and our credit ratings or those of our subsidiaries;

•our funding plan being implemented in a manner inconsistent with current expectations, which will depend on various factors such as future business growth, the impact of global economic, political and other events on market capacity, demand for securities we offer, regulatory changes, our ability to securitize and sell loans and receivables and the performance of loans and receivables previously sold in securitization transactions;

•our ability to implement our ESG strategies and initiatives, which depend in part on the amount and efficacy of our investments in product innovations, marketing campaigns, our supply chain and operations, and philanthropic, colleague and community programs; customer preferences and behaviors; and the cost and availability of solutions for a low carbon economy;

•legal and regulatory developments, which could affect the profitability of our business activities; limit our ability to pursue business opportunities or conduct business in certain jurisdictions; require changes to business practices or alter our relationships with Card Members, partners, merchants and other third parties, including our ability to continue certain cobrand relationships in the EU; exert further pressure on merchant discount rates and our network business; result in increased costs related to regulatory oversight, litigation-related settlements, judgments or expenses, restitution to Card Members or the imposition of fines or monetary penalties; materially affect capital or liquidity requirements, results of operations or ability to pay dividends; or result in harm to the American Express brand;

•changes in the financial condition and creditworthiness of our business partners, such as bankruptcies, restructurings or consolidations, including of cobrand partners, merchants that represent a significant portion of our business, network partners or financial institutions that we rely on for routine funding and liquidity, which could materially affect our financial condition or results of operations; and

•factors beyond our control such as a further escalation of the war in Ukraine and other military conflicts, adverse developments affecting third parties, including other financial institutions, the severity and contagiousness of new COVID-19 variants, severe weather conditions, natural disasters, power loss, disruptions in telecommunications, terrorism and other catastrophic events, any of which could significantly affect demand for and spending on American Express cards, delinquency rates, loan and receivable balances, deposit levels and other aspects of our business and results of operations or disrupt our global network systems and ability to process transactions.

A further description of these uncertainties and other risks can be found in the 2022 Form 10-K, the Quarterly Report on Form 10-Q for the quarter ended March 31, 2023 and other reports filed with the Securities and Exchange Commission.

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ITEM 1. FINANCIAL STATEMENTS

AMERICAN EXPRESS COMPANY

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited)

Three Months Ended June 30 (Millions, except per share amounts)	2023		2022
Revenues
Non-interest revenues
Discount revenue	$	8,481	$	7,873
Net card fees	1,789		1,481
Service fees and other revenue	1,232		1,265
Processed revenue	447		416
Total non-interest revenues	11,949		11,035
Interest income
Interest on loans	4,213		2,707
Interest and dividends on investment securities	34		22
Deposits with banks and other	528		70
Total interest income	4,775		2,799
Interest expense
Deposits	1,196		187
Long-term debt and other	474		252
Total interest expense	1,670		439
Net interest income	3,105		2,360
Total revenues net of interest expense	15,054		13,395
Provisions for credit losses
Card Member receivables	230		138
Card Member loans	923		272
Other	45		—
Total provisions for credit losses	1,198		410
Total revenues net of interest expense after provisions for credit losses	13,856		12,985
Expenses
Card Member rewards	3,956		3,591
Business development	1,388		1,404
Card Member services	949		678
Marketing	1,408		1,502
Salaries and employee benefits	1,875		1,816
Other, net	1,546		1,451
Total expenses	11,122		10,442
Pretax income	2,734		2,543
Income tax provision	560		579
Net income	$	2,174	$	1,964
Earnings per Common Share (Note 14)(a)
Basic	$	2.89	$	2.57
Diluted	$	2.89	$	2.57
Average common shares outstanding for earnings per common share:
Basic	740		752
Diluted	741		753

(a)Represents net income less (i) earnings allocated to participating share awards of $17 million and $15 million for the three months ended June 30, 2023 and 2022, respectively, and (ii) dividends on preferred shares of $15 million for both the three months ended June 30, 2023 and 2022.

See Notes to Consolidated Financial Statements.

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AMERICAN EXPRESS COMPANY

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited)

Six Months Ended June 30 (Millions, except per share amounts)	2023		2022
Revenues
Non-interest revenues
Discount revenue	$	16,428	$	14,708
Net card fees	3,502		2,904
Service fees and other revenue	2,450		2,171
Processed revenue	867		788
Total non-interest revenues	23,247		20,571
Interest income
Interest on loans	8,152		5,180
Interest and dividends on investment securities	64		35
Deposits with banks and other	975		104
Total interest income	9,191		5,319
Interest expense
Deposits	2,190		309
Long-term debt and other	913		451
Total interest expense	3,103		760
Net interest income	6,088		4,559
Total revenues net of interest expense	29,335		25,130
Provisions for credit losses
Card Member receivables	452		218
Card Member loans	1,709		161
Other	92		(2)
Total provisions for credit losses	2,253		377
Total revenues net of interest expense after provisions for credit losses	27,082		24,753
Expenses
Card Member rewards	7,722		6,702
Business development	2,781		2,447
Card Member services	1,932		1,304
Marketing	2,749		2,726
Salaries and employee benefits	3,889		3,470
Other, net	3,108		2,849
Total expenses	22,181		19,498
Pretax income	4,901		5,255
Income tax provision	911		1,192
Net income	$	3,990	$	4,063
Earnings per Common Share (Note 14)(a)
Basic	$	5.30	$	5.30
Diluted	$	5.29	$	5.30
Average common shares outstanding for earnings per common share:
Basic	741		755
Diluted	742		756

(a)Represents net income less (i) earnings allocated to participating share awards of $31 million for both the six months ended June 30, 2023 and 2022, and (ii) dividends on preferred shares of $29 million for both the six months ended June 30, 2023 and 2022.

See Notes to Consolidated Financial Statements.

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AMERICAN EXPRESS COMPANY

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(Unaudited)

	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Net income	$	2,174	$	1,964	$	3,990	$	4,063
Other comprehensive income (loss):
Net unrealized debt securities gains (losses), net of tax	1		(25)		20		(53)
Foreign currency translation adjustments, net of hedges and tax	25		(157)		53		(177)
Net unrealized pension and other postretirement benefits, net of tax	(4)		12		53		32
Other comprehensive income (loss)	22		(170)		126		(198)
Comprehensive income	$	2,196	$	1,794	$	4,116	$	3,865

See Notes to Consolidated Financial Statements.

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AMERICAN EXPRESS COMPANY

CONSOLIDATED BALANCE SHEETS

(Unaudited)

(Millions, except share data)	June 30, 2023		December 31, 2022
Assets
Cash and cash equivalents
Cash and due from banks (includes restricted cash of consolidated variable interest entities: 2023, $5; 2022, $5)	$	3,379	$	5,510
Interest-bearing deposits in other banks (includes securities purchased under resale agreements: 2023, $314; 2022, $318)	38,869		28,097
Short-term investment securities (includes restricted investments of consolidated variable interest entities: 2023, $663; 2022, $54)	710		307
Total cash and cash equivalents	42,958		33,914
Card Member receivables (includes gross receivables available to settle obligations of a consolidated variable interest entity: 2023, $5,049; 2022, $5,193), less reserves for credit losses: 2023, $210; 2022, $229	58,011		57,384
Card Member loans (includes gross loans available to settle obligations of a consolidated variable interest entity: 2023, $27,400; 2022, $28,461), less reserves for credit losses: 2023, $4,390; 2022, $3,747	110,212		104,217
Other loans, less reserves for credit losses: 2023, $98; 2022, $59	6,235		5,357
Investment securities	4,087		4,578
Premises and equipment, less accumulated depreciation and amortization: 2023, $10,594; 2022, $9,850	5,177		5,215
Other assets, less reserves for credit losses: 2023, $24; 2022, $22	18,224		17,689
Total assets	$	244,904	$	228,354
Liabilities and Shareholders’ Equity
Liabilities
Customer deposits	$	122,756	$	110,239
Accounts payable	12,359		12,133
Short-term borrowings	1,583		1,348
Long-term debt (includes debt issued by consolidated variable interest entities: 2023, $14,789; 2022, $12,662)	46,725		42,573
Other liabilities	34,778		37,350
Total liabilities	$	218,201	$	203,643
Contingencies (Note 7)
Shareholders’ Equity
Preferred shares, $1.662/3 par value, authorized 20 million shares; issued and outstanding 1,600 shares as of June 30, 2023 and December 31, 2022	—		—
Common shares, $0.20 par value, authorized 3.6 billion shares; issued and outstanding 736 million shares as of June 30, 2023 and 743 million shares as of December 31, 2022	148		149
Additional paid-in capital	11,509		11,493
Retained earnings	18,130		16,279
Accumulated other comprehensive income (loss)	(3,084)		(3,210)
Total shareholders’ equity	26,703		24,711
Total liabilities and shareholders’ equity	$	244,904	$	228,354

See Notes to Consolidated Financial Statements.

37

AMERICAN EXPRESS COMPANY

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)

Six Months Ended June 30 (Millions)	2023		2022
Cash Flows from Operating Activities
Net income	$	3,990	$	4,063
Adjustments to reconcile net income to net cash provided by operating activities:
Provisions for credit losses	2,253		377
Depreciation and amortization	800		795
Stock-based compensation	248		198
Deferred taxes	(852)		(402)
Other items (a)	240		128
Originations of loans held-for-sale	(54)		(90)
Proceeds from sales of loans held-for-sale	59		88
Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:
Other assets	(563)		246
Accounts payable & other liabilities	(2,575)		2,736
Net cash provided by operating activities	3,546		8,139
Cash Flows from Investing Activities
Sale of investment securities	—		16
Maturities and redemptions of investment securities	1,149		1,096
Purchase of investments	(671)		(2,674)
Net increase in Card Member loans and receivables, and other loans (b)	(9,013)		(12,916)
Purchase of premises and equipment, net of sales: 2023, $1; 2022, nil	(736)		(899)
Acquisitions/dispositions, net of cash acquired	(64)		(15)
Net cash used in investing activities	(9,335)		(15,392)
Cash Flows from Financing Activities
Net increase in customer deposits	12,516		12,060
Net increase (decrease) in short-term borrowings (b)	194		(63)
Proceeds from long-term debt	7,966		14,710
Payments of long-term debt	(3,856)		(12,529)
Issuance of American Express common shares	22		54
Repurchase of American Express common shares and other	(1,349)		(2,261)
Dividends paid	(867)		(753)
Net cash provided by financing activities	14,626		11,218
Effect of foreign currency exchange rates on cash and cash equivalents	207		284
Net increase in cash and cash equivalents	9,044		4,249
Cash and cash equivalents at beginning of period	33,914		22,028
Cash and cash equivalents at end of period	$	42,958	$	26,277

Cash and cash equivalents reconciliation	Jun-23		Dec-22		Jun-22		Dec-21
Cash and cash equivalents per Consolidated Balance Sheets	$	42,958	$	33,914	$	26,277	$	22,028
Restricted balances included in Cash and cash equivalents	1,231		544		1,086		525
Total Cash and cash equivalents, excluding restricted balances	$	41,727	$	33,370	$	25,191	$	21,503

(a)Includes net losses on Amex Ventures investments and changes in fair value hedges.

(b)Excludes an increase of $117 million related to non-cash activity during the first quarter of 2023.

See Notes to Consolidated Financial Statements.

38

AMERICAN EXPRESS COMPANY

CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY

(Unaudited)

Three months ended June 30, 2023 (Millions, except per share amounts)	Total		Preferred Shares		Common Shares		Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings
Balances as of March 31, 2023	$	25,992	$	—	$	149	$	11,522	$	(3,106)	$	17,427
Net income	2,174		—		—		—		—		2,174
Other comprehensive loss	22		—		—		—		22		—
Repurchase of common shares	(1,117)		—		(1)		(106)		—		(1,010)
Other changes, primarily employee plans	92		—		—		93		—		(1)
Cash dividends declared preferred Series D, $9,072.22 per share	(15)		—		—		—		—		(15)
Cash dividends declared common, $0.60 per share	(445)		—		—		—		—		(445)
Balances as of June 30, 2023	$	26,703	$	—	$	148	$	11,509	$	(3,084)	$	18,130

Six months ended June 30, 2023 (Millions, except per share amounts)	Total		Preferred Shares		Common Shares		Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings
Balances as of December 31, 2022	$	24,711	$	—	$	149	$	11,493	$	(3,210)	$	16,279
Net income	3,990		—		—		—		—		3,990
Other comprehensive loss	126		—		—		—		126		—
Repurchase of common shares	(1,312)		—		(1)		(123)		—		(1,188)
Other changes, primarily employee plans	112		—		—		139		—		(27)
Cash dividends declared preferred Series D, $17,947.22 per share	(29)		—		—		—		—		(29)
Cash dividends declared common, $1.20 per share	(895)		—		—		—		—		(895)
Balances as of June 30, 2023	$	26,703	$	—	$	148	$	11,509	$	(3,084)	$	18,130

See Notes to Consolidated Financial Statements.

39

AMERICAN EXPRESS COMPANY

CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY

(Unaudited)

Three months ended June 30, 2022 (Millions, except per share amounts)	Total		Preferred Shares		Common Shares		Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings
Balances as of March 31, 2022	$	22,383	$	—	$	151	$	11,451	$	(2,973)	$	13,754
Net income	1,964		—		—		—		—		1,964
Other comprehensive loss	(170)		—		—		—		(170)		—
Repurchase of common shares	(611)		—		—		(53)		—		(558)
Other changes, primarily employee plans	77		—		—		78		—		(1)
Cash dividends declared preferred Series D, $9,072.22 per share	(15)		—		—		—		—		(15)
Cash dividends declared common, $0.52 per share	(393)		—		—		—		—		(393)
Balances as of June 30, 2022	$	23,235	$	—	$	151	$	11,476	$	(3,143)	$	14,751

Six months ended June 30, 2022 (Millions, except per share amounts)	Total		Preferred Shares		Common Shares		Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings
Balances as of December 31, 2021	$	22,177	$	—	$	153	$	11,495	$	(2,945)	$	13,474
Net income	4,063		—		—		—		—		4,063
Other comprehensive loss	(198)		—		—		—		(198)		—
Repurchase of common shares	(2,094)		—		(2)		(179)		—		(1,913)
Other changes, primarily employee plans	103		—		—		160		—		(57)
Cash dividends declared preferred Series D, $17,947.22 per share	(29)		—		—		—		—		(29)
Cash dividends declared common, $1.04 per share	(787)		—		—		—		—		(787)
Balances as of June 30, 2022	$	23,235	$	—	$	151	$	11,476	$	(3,143)	$	14,751

See Notes to Consolidated Financial Statements.

40

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

1. Basis of Presentation

The Company

We are a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are credit and charge card products, along with travel and lifestyle related services, offered to consumers and businesses around the world. Our various products and services are offered globally to diverse customer groups, including consumers, small businesses, mid-sized companies and large corporations. These products and services are offered through various channels, including mobile and online applications, affiliate marketing, customer referral programs, third-party service providers and business partners, direct mail, telephone, in-house sales teams and direct response advertising.

The accompanying Consolidated Financial Statements should be read in conjunction with the Consolidated Financial Statements included in our Annual Report on Form 10-K for the year ended December 31, 2022 (the 2022 Form 10-K). If not materially different, certain note disclosures included therein have been omitted from these Consolidated Financial Statements.

The interim Consolidated Financial Statements included in this report have not been audited. In the opinion of management, all adjustments, which consist of normal recurring adjustments necessary for a fair statement of the interim Consolidated Financial Statements, have been made. Results of operations reported for interim periods are not necessarily indicative of results for the entire year.

The preparation of Consolidated Financial Statements in conformity with accounting principles generally accepted in the United States of America (GAAP) requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and the disclosures of contingent assets and liabilities. These accounting estimates reflect the best judgment of management, but actual results could differ.

Recently Adopted and Issued Accounting Standards

Effective January 1, 2023, we adopted new accounting guidance on troubled debt restructurings (TDR) and vintage disclosures (Update 2022-02) on a prospective basis. The new guidance eliminated the existing TDR guidance for those entities that have adopted Update 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, created a single loan modification accounting model and enhanced disclosure requirements for loan modifications and write-offs. The implementation did not have a material impact on our Consolidated Financial Statements, and we do not expect it to have a material impact to our Consolidated Financial Statements prospectively. Refer to Note 2 for further information, including the enhanced disclosures.

In March 2023, the Financial Accounting Standards Board issued updated accounting guidance to allow the proportional amortization method (PAM) to be applied to tax credit structures beyond low-income housing tax credit (LIHTC) investments. Having implemented PAM in relation to LIHTC investments in January 2021, we plan to early adopt the updated guidance with respect to other qualifying investments in the second half of 2023. We do not expect the updated guidance to have a material impact to our Consolidated Financial Statements.

41

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

2. Loans and Card Member Receivables

Our lending and charge payment card products that we offer to consumer, small business and corporate customers result in the generation of Card Member loans and Card Member receivables. We also extend credit to customers through non-card financing products, resulting in Other loans.

Card Member and Other loans as of June 30, 2023 and December 31, 2022 consisted of:

(Millions)	2023		2022
Consumer (a)	$	88,905	$	84,964
Small Business	25,638		22,947
Corporate	59		53
Card Member loans	114,602		107,964
Less: Reserves for credit losses	4,390		3,747
Card Member loans, net	$	110,212	$	104,217
Other loans, net (b)	$	6,235	$	5,357

(a)Includes approximately $27.4 billion and $28.5 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of June 30, 2023 and December 31, 2022, respectively.

(b)Other loans are presented net of reserves for credit losses of $98 million and $59 million as of June 30, 2023 and December 31, 2022, respectively.

Card Member receivables as of June 30, 2023 and December 31, 2022 consisted of:

(Millions)	2023		2022
Consumer	$	22,476	$	22,885
Small Business	19,543		19,629
Corporate (a)	16,202		15,099
Card Member receivables	58,221		57,613
Less: Reserves for credit losses	210		229
Card Member receivables, net	$	58,011	$	57,384

(a)Includes $5.0 billion and $5.2 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of June 30, 2023 and December 31, 2022, respectively.

42

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Card Member Loans and Receivables Aging

Generally, a Card Member account is considered past due if payment due is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of June 30, 2023 and December 31, 2022:

2023 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total		90+ Days Past Due and Still Accruing Interest (c)		Non-Accruals(d)
Card Member Loans:
Consumer	$	87,914	$	309	$	216	$	466	$	88,905	$	333	$	235
Small Business	25,323		112		74		129		25,638		89		66
Corporate (a)	(b)		(b)		(b)		—		59		—		—
Card Member Receivables:
Consumer	22,258		71		46		101		22,476		—		—
Small Business	$	19,247	$	109	$	64	123		19,543		—		—
Corporate (a)	(b)		(b)		(b)		$	82	$	16,202	$	—	$	—

2022 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total
Card Member Loans:
Consumer	$	84,102	$	281	$	198	$	383	$	84,964
Small Business	22,731		81		49		86		22,947
Corporate (a)	(b)		(b)		(b)		—		53
Card Member Receivables:
Consumer	22,634		83		56		112		22,885
Small Business	$	19,330	$	120	$	69	110		19,629
Corporate (a)	(b)		(b)		(b)		$	85	$	15,099

(a)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).

(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.

(c)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected.

(d)Non-accrual loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.

43

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Credit Quality Indicators for Card Member Loans and Receivables

The following tables present the key credit quality indicators as of or for the six months ended June 30:

	2023						2022
	Net Write-Off Rate						Net Write-Off Rate
	Principal Only (a)		Principal, Interest & Fees (a)		30+ Days Past Due as a % of Total		Principal Only (a)		Principal, Interest & Fees (a)		30+ Days Past Due as a % of Total
Card Member Loans:
Consumer	1.7	%	2.1	%	1.1	%	0.8	%	1.1	%	0.7	%
Small Business	1.4	%	1.6	%	1.2	%	0.6	%	0.7	%	0.6	%
Card Member Receivables:
Consumer	1.6	%	1.7	%	1.0	%	0.6	%	0.6	%	0.8	%
Small Business	2.2	%	2.4	%	1.5	%	0.8	%	0.9	%	0.9	%
Corporate	(b)		0.6	%	(c)		(b)		0.3	%	(c)

(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented.

(b)Net write-off rate based on principal losses only is not available due to system constraints.

(c)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ days past billing as a % of total was 0.5% and 0.4% as of June 30, 2023 and 2022, respectively.

Refer to Note 3 for additional indicators, including external qualitative factors, management considers in its evaluation process for reserves for credit losses.

44

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Loans and Receivables Restructurings for Borrowers Experiencing Financial Difficulty

Effective January 1, 2023, we prospectively adopted Accounting Standards Update 2022-02 guidance that eliminated the recognition and measurement of TDRs. Following the adoption of this guidance, we evaluate all loans and receivables restructurings according to the accounting guidance for loan refinancing and restructuring to determine whether such loan modification should be accounted for as a new loan or a continuation of the existing loan. Our loans and receivables restructurings for borrowers experiencing financial difficulty are generally accounted for as a continuation of the existing loan, which reflects the ongoing effort to support our customer and recover our investment in the existing loan.

We offer several types of loans and receivables modification programs to customers experiencing financial difficulty. In such instances, we may modify loans and receivables with the intention to minimize losses and improve collectability, while providing customers with temporary or permanent financial relief.

Such modifications to the loans and receivables primarily include (i) temporary interest rate reductions (reducing interest rates to as low as zero percent, in which case the loan is characterized as non-accrual), and/or (ii) placing the customer on a fixed payment plan not to exceed 60 months. Upon entering the modification program, the customer’s ability to make future purchases is limited, canceled or, in certain cases, suspended until the customer successfully exits from the modification program. As of June 30, 2023, we had $29 million of unused credit available to customers with loans modified during the six months ended June 30, 2023. In accordance with the modification agreement with the customer, loans and/or receivables may revert to the original contractual terms (including the contractual interest rate where applicable) when the customer exits the modification program, which is either (i) when all payments have been made in accordance with the modification agreement or (ii) when the customer defaults out of the modification program.

The following table provides information relating to loans and receivables modifications for borrowers experiencing financial difficulty during the three and six months ended June 30, 2023:

	Three Months Ended June 30, 2023							Six Months Ended June 30, 2023
	Account Balances (Millions) (a)		% of Total Class of Financing Receivables		Weighted Average Interest Rate Reduction (% points)		Weighted Average Payment Term Extensions (# of months)	Account Balances (Millions) (a)		% of Total Class of Financing Receivables			Weighted Average Interest Rate Reduction (% points)		Weighted Average Payment Term Extensions (# of months)
Interest Rate Reduction
Card Member Loans
Consumer	$	348	0.4	%	15.9	%	(b)	$	642	0.7		%	15.7	%	(b)
Small Business	149		0.6	%	15.5	%	(b)	277		1.1		%	15.4	%	(b)
Corporate	—		—		—		(b)	—		$	—		—		(b)
Term Extension
Card Member Receivables
Consumer	108		0.5	%	(c)		27	200		0.9		%	(c)		25
Small Business	194		1.0	%	(c)		28	352		1.8		%	(c)		26
Corporate	10		0.1	%	(c)		10	15		0.1		%	(c)		10
Other Loans	9		0.1	%	—		17	14		0.2		%	—		17
Interest Rate Reduction and Term Extension
Other Loans	8		0.1	%	2.0	%	19	13		0.2		%	2.0	%	19
Total	$	826						$	1,513

(a)Represents the outstanding balances as of June 30, 2023 of all modifications undertaken in the past three and six months, respectively, for loans and receivables that remain in modification programs as of, or that defaulted on or before, June 30, 2023. The outstanding balances include principal, fees, and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.

(b)For Card Member loans, there have been no payment term extensions.

(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.

45

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. For loans and receivables modified on or after January 1, 2023, the amount of defaulted balances was immaterial for the three months and six months ended June 30, 2023.

The following table provides information relating to the performance of loans and receivables that were modified on or after January 1, 2023.

	As of June 30, 2023
Account Balances (Millions) (a)	Current		30-89 Days Past Due		90+ Days Past Due
Card Member Loans
Consumer	$	579	$	47	$	16
Small Business	236		33		8
Corporate	—		—		—
Card Member Receivables:
Consumer	182		14		4
Small Business	293		50		9
Corporate	13		1		1
Other Loans	25		2		—
Total	$	1,328	$	147	$	38

(a)Represents the outstanding balances as of June 30, 2023 of all modifications undertaken on or after January 1, 2023 for loans and receivables that remain in modification programs as of, or that defaulted on or before, June 30, 2023.

46

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Troubled Debt Restructuring Disclosures Prior to Our Adoption of ASU 2022-02

Prior to our adoption of ASU 2022-02, we accounted for a modification to the contractual terms of a loan that resulted in granting a concession to a borrower experiencing financial difficulties as a TDR. Loans that were classified as a TDR prior to the adoption of ASU 2022-02 will continue to be accounted for under the historical TDR accounting until the loan is entirely paid off or written off.

The following table provides additional information with respect to our impaired loans and receivables as of December 31, 2022:

	As of December 31, 2022
					Accounts Classified as a TDR (c)
2022 (Millions)	Over 90 days Past Due & Accruing Interest (a)		Non- Accruals (b)		In Program (d)		Out of Program (e)		Total Impaired Balance		Reserve for Credit Losses- TDRs
Card Member Loans
Consumer	$	252	$	155	$	781	$	1,098	$	2,286	$	335
Small Business	54		34		267		380		735		108
Corporate	—		—		—		—		—		—
Card Member Receivables
Consumer	—		—		257		179		436		20
Small Business	—		—		403		402		805		40
Corporate	—		—		6		7		13		1
Other Loans	3		2		19		2		26		—
Total	$	309	$	191	$	1,733	$	2,068	$	4,301	$	504

(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.

(b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as TDRs.

(c)Accounts classified as a TDR include $48 million that were over 90 days past due and accruing interest as of December 31, 2022 and $17 million that were non-accruals as of December 31, 2022.

(d)In Program TDRs include accounts that are currently enrolled in a modification program.

(e)Out of Program TDRs include $1,922 million of accounts that have successfully completed a modification program and $146 million of accounts that were not in compliance with the terms of the modification programs as of December 31, 2022.

47

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Loans and Receivables Modified as TDRs Prior to Our Adoption of ASU 2022-02

The following table provides additional information with respect to loans and receivables that were modified as TDRs during the three and six months ended June 30, 2022:

	Three Months Ended June 30, 2022					Six Months Ended June 30, 2022
	Number of Accounts (thousands)	Account Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)	Number of Accounts (thousands)	Account Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)
Troubled Debt Restructurings:
Card Member Loans	26	$	171	14	(b)	53	$	348	14	(b)
Card Member Receivables	5	162		(c)	19	11	333		(c)	18
Other Loans	1	1		3	17	2	2		3	16
Total	32	$	334			66	$	683

(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.

(b)For Card Member loans, there have been no payment term extensions.

(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.

Loans and Receivables Modified and Subsequently Defaulted Prior to Our Adoption of ASU 2022-02

The following table provides information with respect to loans and receivables modified as TDRs that subsequently defaulted within twelve months of modification. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program.

	Three Months Ended June 30, 2022			Six Months Ended June 30, 2022
	Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)		Number of Accounts (thousands)		Aggregated Outstanding Balances Upon Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans	4	$	23	$	8	$	52
Card Member Receivables	1	10		2		20
Other Loans	—	—		—		—
Total	5	$	33	10		$	72

(a)The outstanding balances upon default include principal, fees and accrued interest on loans, and principal and fees on receivables.

48

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

3. Reserves for Credit Losses

Reserves for credit losses represent our best estimate of the expected credit losses in our outstanding portfolio of Card Member loans and receivables as of the balance sheet date. The CECL methodology requires us to estimate lifetime expected credit losses by incorporating historical loss experience, as well as current and future economic conditions over a reasonable and supportable period (R&S Period), which is approximately three years, beyond the balance sheet date. We make various judgments combined with historical loss experience to determine a reserve rate that is applied to the outstanding loan or receivable balance to produce a reserve for expected credit losses.

We use a combination of statistically-based models that incorporate current and future economic conditions throughout the R&S Period. The process of estimating expected credit losses is based on several key models: Probability of Default (PD), Exposure at Default (EAD), and future recoveries for each month of the R&S Period. Beyond the R&S Period, we estimate expected credit losses by immediately reverting to long-term average loss rates.

•PD models are used to estimate the likelihood an account will be written-off.

•EAD models are used to estimate the balance of an account at the time of write-off. This includes balances less expected repayments based on historical payment and revolve behavior, which vary by customer. Due to the nature of revolving loan portfolios, the EAD models are complex and involve assumptions regarding the relationship between future spend and payment behaviors.

•Recovery models are used to estimate amounts that are expected to be received from Card Members after default occurs, typically as a result of collection efforts. Future recoveries are estimated taking into consideration the time of default, time elapsed since default and macroeconomic conditions.

We also estimate the likelihood and magnitude of recovery of previously written off accounts considering how long ago the account was written off and future economic conditions, even if such expected recoveries exceed expected losses. Our models are developed using historical loss experience covering the economic cycle and consider the impact of account characteristics on expected losses. This history includes the performance of loans and receivables modifications for borrowers experiencing financial difficulty, including their subsequent defaults.

Future economic conditions that are incorporated over the R&S Period include multiple macroeconomic scenarios provided to us by an independent third party. Management reviews these economic scenarios each period and assigns probability weights to each scenario, generally with a consistent initial distribution. At times, due to macroeconomic uncertainty and volatility, management may apply judgment and assign different probability weights to scenarios. These macroeconomic scenarios contain certain variables, including unemployment rates and real gross domestic product (GDP), that are significant to our models.

We also evaluate whether to include qualitative reserves to cover losses that are expected but, in our assessment, may not be adequately represented in the quantitative methods or the economic assumptions. We consider whether to adjust the quantitative reserves (higher or lower) to address possible limitations within the models or factors not included within the models, such as external conditions, emerging portfolio trends, the nature and size of the portfolio, portfolio concentrations, the volume and severity of past due accounts, or management risk actions.

Lifetime losses for most of our loans and receivables are evaluated at an appropriate level of granularity, including assessment on a pooled basis where financial assets share similar risk characteristics, such as past spend and remittance behaviors, credit bureau scores where available, delinquency status, tenure of balance outstanding, amongst others. Credit losses on accrued interest are measured and presented as part of Reserves for credit losses on the Consolidated Balance Sheets and within the Provisions for credit losses in the Consolidated Statements of Income, rather than reversing interest income. Separate models are used for accounts deemed a troubled debt restructuring, which are measured individually and incorporate a discounted cash flow model.

Loans and receivable balances are written off when we consider amounts to be uncollectible, which is generally determined by the number of days past due and is typically no later than 180 days past due for pay in full or revolving loans and 120 days past due for term loans. Loans and receivables in bankruptcy or owed by deceased individuals are generally written off upon notification.

49

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

The following table reflects the range of macroeconomic scenario key variables used, in conjunction with other inputs, to calculate reserves for credit losses:

	U.S. Unemployment Rate		U.S. GDP Growth (Contraction) (a)
	June 30, 2023	December 31, 2022	June 30, 2023	December 31, 2022
Second quarter of 2023	3%	3% - 7%	2%	5% - (7)%
Fourth quarter of 2023	3% - 6%	3% - 8%	4% - (3)%	6% - 0.2%
Fourth quarter of 2024	3% - 8%	3% - 7%	2% - 1%	3% - 2%
Fourth quarter of 2025	4% - 6%	3% - 6%	3% - 2%	4% - 3%

(a)Real GDP quarter over quarter percentage change seasonally adjusted to annualized rates.

Changes in Card Member Loans Reserve for Credit Losses

Card Member loans reserve for credit losses increased for the three months ended June 30, 2023, primarily driven by an increase in loans outstanding.

Card Member loans reserve for credit losses increased for the six months ended June 30, 2023, primarily driven by an increase in loans outstanding and higher delinquencies.

Card Member loans reserve for credit losses increased for the three months ended June 30, 2022, primarily driven by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improved portfolio quality.

Card Member loans reserve for credit losses decreased for the six months ended June 30, 2022, primarily driven by improved portfolio quality and a reduction in COVID-19 pandemic-driven reserves, partially offset by an increase in loans outstanding and a slight deterioration in the macroeconomic outlook at that time.

The following table presents changes in the Card Member loans reserve for credit losses for the three and six months ended June 30:

	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Beginning Balance	$	4,053	$	2,981	$	3,747	$	3,305
Provisions (a)	923		272		1,709		161
Net write-offs (b)
Principal	(490)		(192)		(887)		(357)
Interest and fees	(107)		(55)		(196)		(105)
Other (c)	11		(9)		17		(7)
Ending Balance	$	4,390	$	2,997	$	4,390	$	2,997

(a)Provisions for principal, interest and fee reserve components. Provisions for credit losses includes reserve build (release) and replenishment for net write-offs.

(b)Principal write-offs are presented less recoveries of $130 million and $138 million for the three months ended June 30, 2023 and 2022, respectively, and $258 million and $283 million for the six months ended June 30, 2023 and 2022, respectively. Recoveries of interest and fees were not significant.

(c)Primarily includes foreign currency translation adjustments of $12 million and $(8) million for the three months ended June 30, 2023 and 2022, respectively, and $18 million and $(6) million for the six months ended June 30, 2023 and 2022, respectively.

50

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Changes in Card Member Receivables Reserve for Credit Losses

Card Member receivables reserve for credit losses decreased for both the three and six months ended June 30, 2023, primarily driven by lower delinquencies, partially offset by increases in receivables outstanding.

Card Member receivables reserve for credit losses increased for the three months ended June 30, 2022, primarily driven by an increase in receivables outstanding and a slight deterioration in the macroeconomic outlook at that time, partially offset by improved portfolio quality.

Card Member receivables reserve for credit losses increased for the six months ended June 30, 2022, primarily driven by an increase in receivables outstanding and higher delinquencies.

The following table presents changes in the Card Member receivables reserve for credit losses for the three and six months ended June 30:

	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Beginning Balance	$	223	$	76	$	229	$	64
Provisions (a)	230		138		452		218
Net write-offs (b)	(243)		(95)		(473)		(162)
Other (c)	—		—		2		(1)
Ending Balance	$	210	$	119	$	210	$	119

(a)Provisions for principal and fee reserve components. Provisions for credit losses includes reserve build (release) and replenishment for net write-offs.

(b)Net write-offs are presented less recoveries of $76 million and $67 million for the three months ended June 30, 2023 and 2022, respectively, and $145 million and $134 million for the six months ended June 30, 2023 and 2022, respectively.

(c)Primarily includes foreign currency translation adjustments.

51

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

4. Investment Securities

Investment securities principally include available-for-sale debt securities carried at fair value on the Consolidated Balance Sheets. Unrealized losses attributable to credit deterioration are recorded in the Consolidated Statements of Income in Other loans Provision for credit losses. Unrealized gains and any portion of a security’s unrealized loss attributable to non-credit losses are recorded in the Consolidated Statements of Comprehensive Income, net of tax. We had accrued interest on our available-for-sale debt securities totaling $5 million and $12 million as of June 30, 2023 and December 31, 2022, respectively, presented as Other assets on the Consolidated Balance Sheets.

Investment securities also include equity securities carried at fair value on the Consolidated Balance Sheets with unrealized gains and losses recorded in the Consolidated Statements of Income as Other, net expense.

Realized gains and losses are recognized upon disposition of the securities using the specific identification method and recorded in the Consolidated Statements of Income as Other, net expense.

The following is a summary of investment securities as of June 30, 2023 and December 31, 2022:

	2023								2022
Description of Securities (Millions)	Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value		Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Available-for-sale debt securities:
State and municipal obligations	$	63	$	—	$	(9)	$	54	$	64	$	—	$	(10)	$	54
U.S. Government agency obligations	4		—		—		4		5		—		—		5
U.S. Government treasury obligations	3,205		—		(48)		3,157		3,859		—		(73)		3,786
Mortgage-backed securities (a)	13		—		(1)		12		13		—		—		13
Foreign government bonds and obligations	754		—		—		754		633		—		(1)		632
Other (b)	64		—		—		64		47		—		—		47
Equity securities (c)	50		—		(8)		42		50		—		(9)		41
Total	$	4,153	$	—	$	(66)	$	4,087	$	4,671	$	—	$	(93)	$	4,578

(a)Represents mortgage-backed securities guaranteed by Fannie Mae, Freddie Mac or Ginnie Mae.

(b)Represents investments in debt securities issued by Community Development Financial Institutions.

(c)Equity securities comprise investments in common stock, exchange-traded funds and mutual funds.

The following table provides information about our available-for-sale debt securities with gross unrealized losses and the length of time that individual securities have been in a continuous unrealized loss position as of June 30, 2023 and December 31, 2022:

	2023								2022
	Less than 12 months				12 months or more				Less than 12 months				12 months or more
Description of Securities (Millions)	Estimated Fair Value		Gross Unrealized Losses		Estimated Fair Value		Gross Unrealized Losses		Estimated Fair Value		Gross Unrealized Losses		Estimated Fair Value		Gross Unrealized Losses
State and municipal obligations	$	—	$	—	$	30	$	(9)	$	52	$	(10)	$	—	$	—
U.S. Government treasury obligations	1,009		(19)		2,138		(29)		3,710		(72)		52		(1)
Mortgage-backed securities	—		—		4		(1)		—		—		—		—
Foreign government bonds and obligations	—		—		—		—		549		(1)		—		—
Total	$	1,009	$	(19)	$	2,172	$	(39)	$	4,311	$	(83)	$	52	$	(1)

The gross unrealized losses on our available-for-sale debt securities are primarily attributable to an increase in the current benchmark interest rate. Overall, for the available-for-sale debt securities in gross unrealized loss positions, (i) we do not intend to sell the securities, (ii) it is more likely than not that we will not be required to sell the securities before recovery of the unrealized losses, and (iii) we expect that the contractual principal and interest will be received on the securities. We concluded that there was no credit loss attributable to the securities in an unrealized loss position for the periods presented.

52

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

The following table summarizes the gross unrealized losses for available-for-sale debt securities by ratio of fair value to amortized cost as of June 30, 2023 and December 31, 2022:    

	Less than 12 months					12 months or more					Total
Ratio of Fair Value to Amortized Cost (Dollars in millions)	Number of Securities	Estimated Fair Value		Gross Unrealized Losses		Number of Securities	Estimated Fair Value		Gross Unrealized Losses		Number of Securities	Estimated Fair Value		Gross Unrealized Losses
2023:
90–100%	24	$	1,009	$	(19)	23	$	2,147	$	(30)	47	$	3,156	$	(49)
Less than 90%	—	$	—	$	—	14	$	25	$	(9)	14	$	25	$	(9)
Total as of June 30, 2023	24	$	1,009	$	(19)	37	$	2,172	$	(39)	61	$	3,181	$	(58)
2022:
90–100%	74	$	4,287	$	(74)	3	$	52	$	(1)	77	$	4,339	$	(75)
Less than 90%	14	$	24	$	(9)	—	$	—	$	—	14	$	24	$	(9)
Total as of December 31, 2022	88	$	4,311	$	(83)	3	$	52	$	(1)	91	$	4,363	$	(84)

Contractual maturities for available-for-sale debt securities with stated maturities as of June 30, 2023 were as follows:

(Millions)	Cost		Estimated Fair Value
Due within 1 year	$	3,792	$	3,751
Due after 1 year but within 5 years	212		204
Due after 5 years but within 10 years	41		41
Due after 10 years	58		49
Total	$	4,103	$	4,045

The expected payments on state and municipal obligations, U.S. Government agency obligations and mortgage-backed securities may not coincide with their contractual maturities because the issuers have the right to call or prepay certain obligations.

53

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

5. Asset Securitizations

We periodically securitize Card Member loans and receivables arising from our card businesses through the transfer of those assets to securitization trusts, American Express Credit Account Master Trust (the Lending Trust) and American Express Issuance Trust II (the Charge Trust and together with the Lending Trust, the Trusts). The Trusts then issue debt securities collateralized by the transferred assets to third-party investors.

The Trusts are considered VIEs as they have insufficient equity at risk to finance their activities, which are to issue debt securities that are collateralized by the underlying Card Member loans and receivables. We perform the servicing and key decision making for the Trusts, and therefore have the power to direct the activities that most significantly impact the Trusts’ economic performance, which are the collection of the underlying Card Member loans and receivables. In addition, we hold all of the variable interests in both Trusts, with the exception of the debt securities issued to third-party investors. Our ownership of variable interests for the Lending Trust was $14.8 billion and $16.0 billion as of June 30, 2023 and December 31, 2022, respectively, and for the Charge Trust was $3.1 billion and $5.2 billion as of June 30, 2023 and December 31, 2022, respectively. These variable interests held by us provide us with the right to receive benefits and the obligation to absorb losses, which could be significant to both the Lending Trust and the Charge Trust. Based on these considerations, we are the primary beneficiary of the Trusts and therefore consolidate the Trusts.

Restricted cash and cash equivalents held by the Lending Trust was $668 million and $59 million as of June 30, 2023 and December 31, 2022, respectively, and for the Charge Trust was nil as of both June 30, 2023 and December 31, 2022. These amounts relate to collections of Card Member loans and receivables to be used by the Trusts to fund future expenses and obligations, including interest on debt securities, credit losses and upcoming debt maturities.

Under the respective terms of the Lending Trust and the Charge Trust agreements, the occurrence of certain triggering events associated with the performance of the assets of each Trust could result in payment of trust expenses, establishment of reserve funds, or, in a worst-case scenario, early amortization of debt securities. During the six months ended June 30, 2023 and the year ended December 31, 2022, no such triggering events occurred.

54

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

6. Customer Deposits

As of June 30, 2023 and December 31, 2022, customer deposits were categorized as interest-bearing or non-interest-bearing as follows:

(Millions)	2023		2022
U.S.:
Interest-bearing	$	121,758	$	109,119
Non-interest-bearing (includes Card Member credit balances of: 2023, $464; 2022, $605)	514		663
Non-U.S.:
Interest-bearing	14		15
Non-interest-bearing (includes Card Member credit balances of: 2023, $467; 2022, $439)	470		442
Total customer deposits	$	122,756	$	110,239

Customer deposits by deposit type as of June 30, 2023 and December 31, 2022 were as follows:

(Millions)	2023		2022
Savings and transaction accounts	$	85,932	$	76,731
Certificates of deposit:
Direct	4,595		2,765
Third-party (brokered)	15,061		13,331
Sweep accounts – Third-party (brokered)	16,175		16,297
Other deposits	62		71
Card Member credit balances	931		1,044
Total customer deposits	$	122,756	$	110,239

The scheduled maturities of certificates of deposit as of June 30, 2023 were as follows:

(Millions)	2023		2024		2025		2026		2027		After 5 Years		Total
Certificates of deposit	$	4,115	$	9,787	$	3,777	$	651	$	781	$	545	$	19,656

As of June 30, 2023 and December 31, 2022, certificates of deposit in denominations of $250,000 or more, in the aggregate, were as follows:

(Millions)	2023		2022
U.S.	$	1,551	$	998
Non-U.S.	—		1
Total	$	1,551	$	999

55

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

7. Contingencies

In the ordinary course of business, we and our subsidiaries are subject to various pending and potential legal actions, arbitration proceedings, claims, investigations, examinations, regulatory proceedings, information gathering requests, subpoenas, inquiries and matters relating to compliance with laws and regulations (collectively, legal proceedings).

Based on our current knowledge, and taking into consideration our litigation-related liabilities, we do not believe we are a party to, nor are any of our properties the subject of, any legal proceeding that would have a material adverse effect on our consolidated financial condition or liquidity. However, in light of the uncertainties involved in such matters, including the fact that some pending legal proceedings are at preliminary stages or seek an indeterminate amount of damages, it is possible that the outcome of legal proceedings could have a material impact on our results of operations. Certain legal proceedings involving us or our subsidiaries are described below.

On February 25, 2020, we were named as a defendant in a case filed in the Superior Court of California, Los Angeles County, captioned Laurelwood Cleaners LLC v. American Express Co., et al., in which the plaintiff seeks a public injunction in California prohibiting American Express from enforcing its anti-steering and non-discrimination provisions and from requiring merchants “to offer the service of Amex-card acceptance for free.” The case has been stayed pending the outcome of arbitration proceedings.

On January 29, 2019, we were named in a putative class action brought in the United States District Court for the Eastern District of New York, captioned Anthony Oliver, et al. v. American Express Company and American Express Travel Related Services Company Inc., in which the plaintiffs are holders of MasterCard, Visa and/or Discover credit cards (but not American Express cards) and allege they paid higher prices as a result of our anti-steering and non-discrimination provisions in violation of federal antitrust law and the antitrust and consumer laws of various states. Plaintiffs seek unspecified damages and other forms of relief. The court dismissed plaintiffs’ federal antitrust claim, numerous state antitrust and consumer protection claims and their unjust enrichment claim. The remaining claims in plaintiffs’ complaint arise under the antitrust laws of 11 states and the consumer protection laws of six states.

On March 8, 2016, plaintiffs B&R Supermarket, Inc. d/b/a Milam’s Market and Grove Liquors LLC, on behalf of themselves and others, filed a suit, captioned B&R Supermarket, Inc. d/b/a Milam’s Market, et al. v. Visa Inc., et al., for violations of the Sherman Antitrust Act, the Clayton Antitrust Act, California’s Cartwright Act and unjust enrichment in the United States District Court for the Northern District of California, against American Express Company, other credit and charge card networks, other issuing banks and EMVCo, LLC. Plaintiffs allege that the defendants, through EMVCo, conspired to shift liability for fraudulent, faulty and otherwise rejected consumer credit card transactions from themselves to merchants after the implementation of EMV chip payment terminals. Plaintiffs seek damages and injunctive relief. An amended complaint was filed on July 15, 2016. On September 30, 2016, the court denied our motion to dismiss as to claims brought by merchants who do not accept American Express cards, and on May 4, 2017, the California court transferred the case to the United States District Court for the Eastern District of New York. On August 28, 2020, the court granted plaintiffs’ motion for class certification.

In July 2004, we were named as a defendant in a putative class action filed in the Southern District of New York and subsequently transferred to the Eastern District of New York, captioned The Marcus Corporation v. American Express Co., et al., in which the plaintiffs allege an unlawful antitrust tying arrangement between certain of our charge cards and credit cards in violation of various state and federal laws. The plaintiffs in this action seek injunctive relief and an unspecified amount of damages.

In 2006, Mawarid Investments Limited filed a request for confidential arbitration under the 1998 London Court of International Arbitration Rules in connection with certain claims arising under a shareholders agreement between Mawarid and American Express Travel Related Services Company, Inc. relating to a joint venture between the parties, Amex (Middle East) BSC(c) (AEME). In 2008, the tribunal rendered a partial award, including a direction that an audit should take place to verify whether acquirer discount revenue related to transactions occurring with airlines located in the Middle East region had been properly allocated to AEME since its inception in 1992. In September 2021, the tribunal rendered a further partial award regarding the location of transactions through non-physical channels. In May 2022, the tribunal further clarified the 2021 partial award and the discount rate that should apply to transactions through non-physical channels.

56

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

In May 2020, we began responding to a review by the Office of the Comptroller of the Currency (OCC) and the Department of Justice (DOJ) Civil Division regarding historical sales practices relating to sales to small business customers in the United States. In January 2021, we received a grand jury subpoena from the United States Attorney’s Office for the Eastern District of New York (EDNY) regarding these sales practices issues, as well as a Civil Investigative Demand from the Consumer Financial Protection Bureau (CFPB) pertaining to its investigation into sales practices related to consumers. We have also been made aware of a related investigation by the New York Department of Financial Services (NYDFS).

In January 2023, the CFPB notified us that its investigation was completed and that it does not intend to recommend an enforcement action be taken against us at this time. In July 2023, we reached a settlement with the OCC to resolve its review of historical sales practices to certain U.S. small business card customers that occurred between 2015 and 2017, with a civil money penalty of $15 million. The DOJ, EDNY and NYDFS investigations are ongoing, and we are cooperating with all inquiries. Any additional negotiated resolution or litigated proceedings arising from these matters could result in fines or other remedial actions.

We are being challenged in a number of countries regarding our application of value-added taxes (VAT) to certain of our international transactions, which are in various stages of audit, or are being contested in legal actions. While we believe we have complied with all applicable tax laws, rules and regulations in the relevant jurisdictions, the tax authorities may determine that we owe additional VAT. In certain jurisdictions where we are contesting the assessments, we were required to pay the VAT assessments prior to contesting.

Our legal proceedings range from cases brought by a single plaintiff to class actions with millions of putative class members to governmental proceedings. These legal proceedings involve various lines of business and a variety of claims (including, but not limited to, common law tort, contract, application of tax laws, antitrust and consumer protection claims), some of which present novel factual allegations and/or unique legal theories. While some matters pending against us specify the damages sought, many seek an unspecified amount of damages or are at very early stages of the legal process. Even when the amount of damages claimed against us are stated, the claimed amount may be exaggerated and/or unsupported. As a result, some matters have not yet progressed sufficiently through discovery and/or development of important factual information and legal issues to enable us to estimate an amount of loss or a range of possible loss, while other matters have progressed sufficiently such that we are able to estimate an amount of loss or a range of possible loss.

We have accrued for certain of our outstanding legal proceedings. An accrual is recorded when it is both (a) probable that a loss has occurred and (b) the amount of loss can be reasonably estimated. There may be instances in which an exposure to loss exceeds the accrual. We evaluate, on a quarterly basis, developments in legal proceedings that could cause an increase or decrease in the amount of the accrual that has been previously recorded, or a revision to the disclosed estimated range of possible losses, as applicable.

For those disclosed legal proceedings where a loss is reasonably possible in future periods, whether in excess of a recorded accrual for legal or tax contingencies, or where there is no such accrual, and for which we are able to estimate a range of possible loss, the current estimated range is zero to $310 million in excess of any accruals related to those matters. This range represents management’s estimate based on currently available information and does not represent our maximum loss exposure; actual results may vary significantly. As such legal proceedings evolve, we may need to increase our range of possible loss or recorded accruals. In addition, it is possible that significantly increased merchant steering or other actions impairing the Card Member experience as a result of an adverse resolution in one or any combination of the disclosed merchant cases could have a material adverse effect on our business and results of operations.

57

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

8. Derivatives and Hedging Activities

We use derivative financial instruments to manage exposures to various market risks. These instruments derive their value from an underlying variable or multiple variables, including interest rates and foreign exchange rates, and are carried at fair value on the Consolidated Balance Sheets. These instruments enable end users to increase, reduce or alter exposure to various market risks and, for that reason, are an integral component of our market risk management. We do not transact in derivatives for trading purposes.

A majority of our derivative assets and liabilities as of June 30, 2023 and December 31, 2022 are subject to master netting agreements with our derivative counterparties. Accordingly, where appropriate, we have elected to present derivative assets and liabilities with the same counterparty on a net basis in the Consolidated Balance Sheets.

In relation to our credit risk, certain of our bilateral derivative agreements include provisions that allow our counterparties to terminate the relevant agreement in the event of a downgrade of our debt credit rating below investment grade and settle the outstanding net liability position. As of June 30, 2023, these derivatives were not in a material net liability position. Based on our assessment of the credit risk of our derivative counterparties and our own credit risk as of June 30, 2023 and December 31, 2022, no credit risk adjustment to the derivative portfolio was required.

The following table summarizes the total fair value, excluding interest accruals, of derivative assets and liabilities as of June 30, 2023 and December 31, 2022:

	Other Assets Fair Value				Other Liabilities Fair Value
(Millions)	2023		2022		2023		2022
Derivatives designated as hedging instruments:
Fair value hedges - Interest rate contracts (a)	$	—	$	—	$	176	$	211
Net investment hedges - Foreign exchange contracts	55		350		420		251
Total derivatives designated as hedging instruments	55		350		596		462
Derivatives not designated as hedging instruments:
Foreign exchange contracts and other	150		171		232		339
Total derivatives, gross	205		521		828		801
Derivative asset and derivative liability netting (b)	(118)		(257)		(118)		(257)
Cash collateral netting (c)	(2)		(11)		(187)		(212)
Total derivatives, net	$	85	$	253	$	523	$	332

(a)For our centrally cleared derivatives, variation margin payments are legally characterized as settlement payments as opposed to collateral.

(b)Represents the amount of netting of derivative assets and derivative liabilities executed with the same counterparty under an enforceable master netting arrangement.

(c)Represents the offsetting of the fair value of bilateral interest rate contracts and certain foreign exchange contracts with the right to cash collateral held from the counterparty or cash collateral posted with the counterparty.

We posted $7 million and $8 million as of June 30, 2023 and December 31, 2022, respectively, as initial margin on our centrally cleared interest rate swaps; such amounts are recorded within Other assets on the Consolidated Balance Sheets and are not netted against the derivative balances.

58

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Fair Value Hedges

We are exposed to interest rate risk associated with our fixed-rate debt obligations. At the time of issuance, certain fixed-rate long-term debt obligations are designated in fair value hedging relationships, using interest rate swaps, to economically convert the fixed interest rate to a floating interest rate. We had $4.6 billion and $8.1 billion of fixed-rate debt obligations designated in fair value hedging relationships as of June 30, 2023 and December 31, 2022, respectively.

The following table presents the gains and losses recognized in Interest expense on the Consolidated Statements of Income associated with the fair value hedges of our fixed-rate long-term debt for the three and six months ended June 30:

	Gains (losses)
	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Fixed-rate long-term debt	$	15	$	106	$	(38)	$	364
Derivatives designated as hedging instruments	(16)		(106)		37		(367)
Total	$	(1)	$	—	$	(1)	$	(3)

The carrying values of the hedged liabilities, recorded within Long-term debt on the Consolidated Balance Sheets, were $4.4 billion and $7.8 billion as of June 30, 2023 and December 31, 2022, respectively, including the cumulative amount of fair value hedging adjustments of $(198) million and $(236) million for the respective periods.

We recognized in Interest expense on Long-term debt a net increase of $44 million and a net decrease of $34 million for the three months ended June 30, 2023 and 2022, respectively, and a net increase of $83 million and a net decrease of $91 million for the six months ended June 30, 2023 and 2022, respectively, primarily related to the net settlements including interest accruals on our interest rate derivatives designated as fair value hedges.

Net Investment Hedges

We primarily designate foreign currency derivatives as net investment hedges to reduce our exposure to changes in currency exchange rates on our investments in non-U.S. subsidiaries. We had notional amounts of approximately $12.7 billion and $12.5 billion of foreign currency derivatives designated as net investment hedges as of June 30, 2023 and December 31, 2022, respectively. The gain or loss on net investment hedges, net of taxes, recorded in Accumulated other comprehensive income (loss) (AOCI) as part of the cumulative translation adjustment, were a loss of $307 million and a gain of $293 million for the three months ended June 30, 2023 and 2022, respectively, and a loss of $505 million and a gain of $208 million for the six months ended June 30, 2023 and 2022, respectively. Net investment hedge reclassifications out of AOCI into the Consolidated Statements of Income were not significant for any of the three and six months ended June 30, 2023 and 2022.

Derivatives Not Designated as Hedges

The changes in the fair value of derivatives that are not designated as hedges are intended to offset the related foreign exchange gains or losses of the underlying foreign currency exposures. We had notional amounts of approximately $23.2 billion and $21.7 billion as of June 30, 2023 and December 31, 2022, respectively. The changes in the fair value of the derivatives and the related underlying foreign currency exposures resulted in a net gain of $25 million and a net loss of $1 million for the three months ended June 30, 2023 and 2022, respectively, and a net gain of $30 million and a net loss of $13 million for the six months ended June 30, 2023 and 2022, respectively, that are recognized in Other, net expenses in the Consolidated Statements of Income.

Our embedded derivative related to seller earnout shares granted to us upon the completion of a business combination in the second quarter of 2022 between our equity method investee, American Express Global Business Travel, and Apollo Strategic Growth Capital had a notional amount of $78 million as of both June 30, 2023 and December 31, 2022. The changes in the fair value of the embedded derivative resulted in a gain of $4 million and a loss of $4 million for the three months ended June 30, 2023 and 2022, respectively, and losses of nil and $4 million for the six months ended June 30, 2023 and 2022, respectively, which were recognized in Service fees and other revenue in the Consolidated Statements of Income.

59

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

9. Fair Values

Financial Assets and Financial Liabilities Carried at Fair Value

The following table summarizes our financial assets and financial liabilities measured at fair value on a recurring basis, categorized by GAAP’s fair value hierarchy, as of June 30, 2023 and December 31, 2022:

	2023								2022
(Millions)	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Assets:
Investment securities: (a)
Equity securities	$	42	$	42	$	—	$	—	$	41	$	40	$	1	$	—
Debt securities	4,045		—		3,981		64		4,537		—		4,490		47
Derivatives, gross (a)(b)	205		—		178		27		521		—		494		27
Total Assets	4,292		42		4,159		91		5,099		40		4,985		74
Liabilities:
Derivatives, gross (a)	828		—		828		—		801		—		801		—
Total Liabilities	$	828	$	—	$	828	$	—	$	801	$	—	$	801	$	—

(a)Refer to Note 4 for the fair values of investment securities and to Note 8 for the fair values of derivative assets and liabilities on a further disaggregated basis.

(b)Level 3 fair value reflects an embedded derivative. Management reviews and applies judgment to the valuation of the embedded derivative that is performed by an independent third party using a Monte Carlo simulation that models a range of probable future stock prices based on implied volatility in a risk neutral framework. Refer to Note 8 for additional information about this embedded derivative.

60

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Financial Assets and Financial Liabilities Carried at Other Than Fair Value

The following table summarizes the estimated fair values of our financial assets and financial liabilities that are measured at amortized cost, and not required to be carried at fair value on a recurring basis, as of June 30, 2023 and December 31, 2022. The fair values of these financial instruments are estimates based upon the market conditions and perceived risks as of June 30, 2023 and December 31, 2022, and require management’s judgment. These figures may not be indicative of future fair values, nor can the fair value of American Express be estimated by aggregating the amounts presented.

	Carrying Value		Corresponding Fair Value Amount
2023 (Billions)			Total		Level 1		Level 2		Level 3
Financial Assets:
Financial assets for which carrying values equal or approximate fair value
Cash and cash equivalents (a)	$	43	$	43	$	41	$	2	$	—
Other financial assets (b)	61		61		—		61		—
Financial assets carried at other than fair value
Card Member and Other loans, less reserves (c)	116		120		—		—		120
Financial Liabilities:
Financial liabilities for which carrying values equal or approximate fair value	129		129		—		129		—
Financial liabilities carried at other than fair value
Certificates of deposit (d)	20		19		—		19		—
Long-term debt (c)	$	47	$	46	$	—	$	46	$	—

	Carrying Value		Corresponding Fair Value Amount
2022 (Billions)			Total		Level 1		Level 2		Level 3
Financial Assets:
Financial assets for which carrying values equal or approximate fair value
Cash and cash equivalents (a)	$	34	$	34	$	32	$	2	$	—
Other financial assets (b)	60		60		—		60		—
Financial assets carried at other than fair value
Card Member and Other loans, less reserves (c)	110		113		—		—		113
Financial Liabilities:
Financial liabilities for which carrying values equal or approximate fair value	123		123		—		123		—
Financial liabilities carried at other than fair value
Certificates of deposit (d)	16		16		—		16		—
Long-term debt (c)	$	43	$	42	$	—	$	42	$	—

(a)Level 2 fair value amounts reflect time deposits and short-term investments.

(b)Balances include Card Member receivables (including fair values of Card Member receivables of $5.0 billion and $5.2 billion held by a consolidated VIE as of June 30, 2023 and December 31, 2022, respectively), other receivables and other miscellaneous assets.

(c)Balances include amounts held by a consolidated VIE for which the fair values of Card Member loans were $27.4 billion and $28.4 billion as of June 30, 2023 and December 31, 2022, respectively, and the fair values of Long-term debt were $14.4 billion and $12.3 billion as of June 30, 2023 and December 31, 2022, respectively.

(d)Presented as a component of Customer deposits on the Consolidated Balance Sheets.

61

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Nonrecurring Fair Value Measurements

We have certain assets that are subject to measurement at fair value on a nonrecurring basis. For these assets, measurement at fair value in periods subsequent to their initial recognition is applicable if they are determined to be impaired or where there are observable price changes for equity investments without readily determinable fair values.

We estimate the Level 3 fair value of equity investments without readily determinable fair values, which include investments in our Amex Ventures portfolio, based on price changes as of the date of new similar equity financing transactions completed by the companies in the portfolio. In addition, impairments on such investments are recorded to account for the difference between the estimated fair value and carrying value of an investment based on a qualitative assessment of impairment indicators such as business performance, general market conditions and the economic and regulatory environment. When an impairment triggering event occurs, the fair value measurement is generally derived by taking into account all available information, such as share prices of publicly traded peer companies, internal valuations performed by our investees, and other third-party fair value data. The fair value of impaired investments represents a Level 3 fair value measurement.

The carrying value of equity investments without readily determinable fair values totaled $0.9 billion and $1.0 billion as of June 30, 2023 and December 31, 2022, respectively, of which approximately nil and $0.6 billion as of June 30, 2023 and December 31, 2022, respectively, represented a nonrecurring Level 3 fair value measurement for certain of our equity investments. These amounts are included within Other assets on the Consolidated Balance Sheets.

We recorded unrealized gains of nil and $76 million for the three months ended June 30, 2023 and 2022, respectively, and nil and $88 million for the six months ended June 30, 2023 and 2022, respectively. Unrealized losses representing impairments were $10 million and $84 million for the three months ended June 30, 2023 and 2022, respectively, and $105 million and $102 million for the six months ended June 30, 2023 and 2022, respectively. Unrealized gains and losses are recorded in Other, net on the Consolidated Statements of Income. Since the adoption of new accounting guidance on the recognition and measurement of financial assets and financial liabilities on January 1, 2018, cumulative unrealized gains for equity investments without readily determinable fair values totaled $1.2 billion as of both June 30, 2023 and December 31, 2022, and cumulative unrealized losses representing impairments were $504 million and $394 million as of June 30, 2023 and December 31, 2022, respectively.

In addition, we also have certain equity investments measured at fair value using the net asset value practical expedient. Such investments were immaterial as of both June 30, 2023 and December 31, 2022.

62

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

10. Guarantees

The maximum potential undiscounted future payments and related liability resulting from guarantees and indemnifications provided by us in the ordinary course of business were $1 billion and $24 million, respectively, as of June 30, 2023, and $1 billion and $21 million, respectively, as of December 31, 2022, all of which were primarily related to our real estate arrangements and business dispositions.

To date, we have not experienced any significant losses related to guarantees or indemnifications. Our recognition of these instruments is at fair value. In addition, we establish reserves when a loss is probable and the amount can be reasonably estimated.

63

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

11. Changes in Accumulated Other Comprehensive Income (Loss)

AOCI is comprised of items that have not been recognized in earnings but may be recognized in earnings in the future when certain events occur. Changes in each component for the three and six months ended June 30, 2023 and 2022 were as follows:

Three Months Ended June 30, 2023 (Millions), net of tax	Net Unrealized Gains (Losses) on Debt Securities		Foreign Currency Translation Adjustment Gains (Losses), net of hedges (a)		Net Unrealized Pension and Other Postretirement Benefit Gains (Losses)		Accumulated Other Comprehensive Income (Loss)
Balances as of March 31, 2023	$	(45)	$	(2,594)	$	(467)	$	(3,106)
Net change	1		25		(4)		22
Balances as of June 30, 2023	$	(44)	$	(2,569)	$	(471)	$	(3,084)

Six Months Ended June 30, 2023 (Millions), net of tax	Net Unrealized Gains (Losses) on Debt Securities		Foreign Currency Translation Adjustment Gains (Losses), net of hedges (a)		Net Unrealized Pension and Other Postretirement Benefit Gains (Losses)		Accumulated Other Comprehensive  Income (Loss)
Balances as of December 31, 2022	$	(64)	$	(2,622)	$	(524)	$	(3,210)
Net change	20		53		53		126
Balances as of June 30, 2023	$	(44)	$	(2,569)	$	(471)	$	(3,084)

Three Months Ended June 30, 2022 (Millions), net of tax	Net Unrealized Gains (Losses) on Debt Securities		Foreign Currency Translation Adjustment Gains (Losses), net of hedges (a)		Net Unrealized Pension and Other Postretirement Benefit Gains (Losses)		Accumulated Other Comprehensive Income (Loss)
Balances as of March 31, 2022	$	(5)	$	(2,412)	$	(556)	$	(2,973)
Net change	(25)		(157)		12		(170)
Balances as of June 30, 2022	$	(30)	$	(2,569)	$	(544)	$	(3,143)

Six Months Ended June 30, 2022 (Millions), net of tax	Net Unrealized Gains (Losses) on Debt Securities		Foreign Currency Translation Adjustment Gains (Losses), net of hedges (a)		Net Unrealized Pension and Other Postretirement Benefit Gains (Losses)		Accumulated Other Comprehensive Income (Loss)
Balances as of December 31, 2021	$	23	$	(2,392)	$	(576)	$	(2,945)
Net change	(53)		(177)		32		(198)
Balances as of June 30, 2022	$	(30)	$	(2,569)	$	(544)	$	(3,143)

(a)Refer to Note 8 for additional information on hedging activity.

The following table shows the tax impact for the three and six months ended June 30 for the changes in each component of AOCI presented above:

	Tax expense (benefit)
	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Net unrealized gains (losses) on debt securities	$	—	$	(7)	$	6	$	(16)
Foreign currency translation adjustment, net of hedges	(53)		92		(98)		62
Pension and other postretirement benefits	(5)		10		—		17
Total tax impact	$	(58)	$	95	$	(92)	$	63

Reclassifications out of AOCI into the Consolidated Statements of Income, net of taxes, for the three and six months ended June 30, 2023 and 2022 were not significant.

64

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

12. Service Fees and Other Revenue and Other Expenses

The following is a detail of Service fees and other revenue for the three and six months ended June 30:

	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Service fees	$	373	$	370	$	739	$	719
Foreign currency-related revenue	359		304		697		529
Delinquency fees	239		193		472		372
Travel commissions and fees	158		131		293		219
Other fees and revenues	103		267		249		332
Total Service fees and other revenue	$	1,232	$	1,265	$	2,450	$	2,171

The following is a detail of Other expenses for the three and six months ended June 30:

	Three Months Ended June 30,				Six Months Ended June 30,
(Millions)	2023		2022		2023		2022
Data processing and equipment	$	677	$	623	$	1,337	$	1,223
Professional services	467		501		907		973
Net unrealized and realized losses on Amex Ventures investments (a)	11		10		106		21
Other	391		317		758		632
Total Other expenses	$	1,546	$	1,451	$	3,108	$	2,849

(a)Refer to Note 9 for further information regarding Amex Ventures investments accounted for as equity investments without readily determinable fair values.

65

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

13. Income Taxes

The effective tax rate was 20.5 percent and 22.8 percent for the three months ended June 30, 2023 and 2022, respectively, and 18.6 percent and 22.7 percent for the six months ended June 30, 2023 and 2022, respectively. The lower effective tax rate for the three-month period primarily reflected discrete tax benefits related to a legal entity restructuring in the current period. The lower effective tax rate for the six-month period primarily reflected discrete tax benefits related to the resolution of certain prior-year tax items and a legal entity restructuring in the current period.

We are under continuous examination by the Internal Revenue Service (IRS) and tax authorities in other countries and states in which we have significant business operations. The tax years under examination and open for examination vary by jurisdiction. We are currently under examination by the IRS for the 2017 and 2018 tax years.

We believe it is reasonably possible that our unrecognized tax benefits could decrease within the next twelve months by as much as $123 million, principally as a result of potential resolutions of prior years’ tax items with various taxing authorities. The prior years’ tax items include unrecognized tax benefits relating to the deductibility of certain expenses or losses and the attribution of taxable income to a particular jurisdiction or jurisdictions. Of the $123 million of unrecognized tax benefits, approximately $97 million relates to amounts that, if recognized, would impact the effective tax rate in a future period.

66

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

14. Earnings Per Common Share (EPS)

The computations of basic and diluted EPS for the three and six months ended June 30 were as follows:

	Three Months Ended June 30,				Six Months Ended June 30,
(Millions, except per share amounts)	2023		2022		2023		2022
Numerator:
Basic and diluted:
Net income	$	2,174	$	1,964	$	3,990	$	4,063
Preferred dividends	(15)		(15)		(29)		(29)
Net income available to common shareholders	$	2,159	$	1,949	$	3,961	$	4,034
Earnings allocated to participating share awards (a)	(17)		(15)		(31)		(31)
Net income attributable to common shareholders	$	2,142	$	1,934	$	3,930	$	4,003
Denominator:(a)
Basic: Weighted-average common stock	740		752		741		755
Add: Weighted-average stock options (b)	1		1		1		1
Diluted	741		753		742		756
Basic EPS	$	2.89	$	2.57	$	5.30	$	5.30
Diluted EPS	$	2.89	$	2.57	$	5.29	$	5.30

(a)Our unvested restricted stock awards, which include the right to receive non-forfeitable dividends or dividend equivalents, are considered participating securities. Calculations of EPS under the two-class method exclude from the numerator any dividends paid or owed on participating securities and any undistributed earnings considered to be attributable to participating securities. The related participating securities are similarly excluded from the denominator.

(b)The dilutive effect of unexercised stock options excludes from the computation of EPS 1.4 million and 0.25 million of options for the three months ended June 30, 2023 and 2022, respectively, and 1.4 million and 0.21 million of options for the six months ended June 30, 2023 and 2022, respectively, because inclusion of the options would have been anti-dilutive.

67

AMERICAN EXPRESS COMPANY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

15. Reportable Operating Segments

As disclosed in the 2022 Form 10-K, we realigned our reportable operating segments to reflect organizational changes effective for the third quarter of 2022. Prior periods have been recast to conform to the new reportable operating segments.

The following table presents certain selected financial information for our reportable operating segments and Corporate & Other:

As of or for the Three Months Ended June 30, 2023 (Millions, except where indicated)	USCS		CS		ICS		GMNS		Corporate & Other (a)		Consolidated
Total non-interest revenues	$	4,643	$	3,301	$	2,349	$	1,675	$	(19)	$	11,949
Revenue from contracts with customers (b)	3,479		2,910		1,528		1,523		(7)		9,433
Interest income	2,934		792		497		14		538		4,775
Interest expense	647		364		261		(174)		572		1,670
Total revenues net of interest expense	6,930		3,729		2,585		1,863		(53)		15,054
Pretax income (loss)	$	1,250	$	713	$	253	$	963	$	(445)	$	2,734
Total assets (billions)	$	95	$	54	$	38	$	17	$	41	$	245

For the Six Months Ended June 30, 2023 (Millions)	USCS		CS		ICS		GMNS		Corporate & Other (a)		Consolidated
Total non-interest revenues	$	9,002	$	6,408	$	4,616	$	3,271	$	(50)	$	23,247
Revenue from contracts with customers (b)	6,718		5,641		2,969		2,971		(20)		18,279
Interest income	5,709		1,498		964		28		992		9,191
Interest expense	1,198		685		485		(305)		1,040		3,103
Total revenues net of interest expense	13,513		7,221		5,095		3,604		(98)		29,335
Pretax income (loss)	$	2,380	$	1,343	$	442	$	1,848	$	(1,112)	$	4,901

As of or for the Three Months Ended June 30, 2022 (Millions, except where indicated)	USCS		CS		ICS		GMNS		Corporate & Other (a)		Consolidated
Total non-interest revenues	$	4,154	$	3,122	$	2,140	$	1,568	$	51	$	11,035
Revenue from contracts with customers (b)	3,197		2,791		1,326		1,434		23		8,771
Interest income	1,893		468		347		5		86		2,799
Interest expense	136		121		144		(61)		99		439
Total revenues net of interest expense	5,911		3,469		2,343		1,634		38		13,395
Pretax income (loss)	$	1,273	$	778	$	183	$	802	$	(493)	$	2,543
Total assets (billions)	$	82	$	49	$	34	$	16	$	24	$	205

For the Six Months Ended June 30, 2022 (Millions)	USCS		CS		ICS		GMNS		Corporate & Other (a)		Consolidated
Total non-interest revenues	$	7,791	$	5,841	$	3,999	$	2,940	$	—	$	20,571
Revenue from contracts with customers (b)	5,939		5,212		2,525		2,708		27		16,411
Interest income	3,629		883		671		7		129		5,319
Interest expense	239		208		267		(105)		151		760
Total revenues net of interest expense	11,181		6,516		4,403		3,052		(22)		25,130
Pretax income (loss)	$	2,805	$	1,559	$	427	$	1,471	$	(1,007)	$	5,255

(a)Corporate & Other includes adjustments and eliminations for intersegment activity.

(b)Includes discount revenue, certain service fees and other revenue and processed revenues from customers.

68

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Market risk is the risk to earnings or asset and liability values resulting from movements in market prices. Our market risk exposures include (i) interest rate risk due to changes in the relationship between the interest rates on our assets (such as loans, receivables and investment securities) and the interest rates on our liabilities (such as debt and deposits); and (ii) foreign exchange risk related to transactions, funding, investments and earnings in currencies other than the U.S. dollar. Since December 31, 2022, there have been no material changes in market risk exposures associated with foreign exchange risk or the detrimental impact of a hypothetical, immediate 100 basis point increase in market interest rates. A hypothetical, immediate 100 basis point decrease in market interest rates would now have a comparable detrimental impact on our annual net interest income as such an increase.

ITEM 4. CONTROLS AND PROCEDURES

Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the Exchange Act)) as of the end of the period covered by this report. Based on such evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of the end of such period, our disclosure controls and procedures are effective and designed to ensure that the information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the requisite time periods specified in the applicable rules and forms, and that it is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.

There have not been any changes in our internal control over financial reporting (as such term is defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the fiscal quarter to which this report relates that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

69

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

For information that updates the disclosures set forth under Part I, Item 3. “Legal Proceedings” in the 2022 Form 10-K, refer to Note 7 to the “Consolidated Financial Statements” in this Form 10-Q.

ITEM 1A. RISK FACTORS

For a discussion of our risk factors, see Part I, Item 1A. “Risk Factors” of the 2022 Form 10-K. The risks and uncertainties that we face are not limited to those set forth in the 2022 Form 10-K. Additional risks and uncertainties not presently known to us or that we currently believe to be immaterial may also adversely affect our business and the trading price of our securities.

70

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

(c)   ISSUER PURCHASES OF SECURITIES

The table below sets forth the information with respect to purchases of our common stock made by or on behalf of us during the three months ended June 30, 2023.

	Total Number of Shares Purchased	Average Price Paid Per Share (c)	Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (d)	Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs
April 1-30, 2023
Repurchase programs(a)	—	—	—	119,604,673
Employee transactions(b)	20,620	$161.34	N/A	N/A
May 1-31, 2023
Repurchase programs(a)	3,504,623	$152.51	3,504,623	116,100,050
Employee transactions(b)	—	—	N/A	N/A
June 1-30, 2023
Repurchase programs(a)	3,356,700	$170.12	3,356,700	112,743,350
Employee transactions(b)	—	—	N/A	N/A
Total
Repurchase programs(a)	6,861,323	$161.13	6,861,323	112,743,350
Employee transactions(b)	20,620	$161.34	N/A	N/A

(a)On March 8, 2023, the Board of Directors authorized the repurchase of up to 120 million common shares from time to time, subject to market conditions and in accordance with our capital plans. This authorization replaced the prior repurchase authorization and does not have an expiration date. See “MD&A – Consolidated Capital Resources and Liquidity” for additional information regarding share repurchases.

(b)Includes: (i) shares surrendered by holders of employee stock options who exercised options (granted under our incentive compensation plans) in satisfaction of the exercise price and/or tax withholding obligation of such holders and (ii) restricted shares withheld (under the terms of grants under our incentive compensation plans) to offset tax withholding obligations that occur upon vesting and release of restricted shares. Our incentive compensation plans provide that the value of the shares delivered or attested to, or withheld, be based on the price of our common stock on the date the relevant transaction occurs.

(c)The average price paid per share does not reflect costs and taxes associated with the purchase of shares.

(d)Share purchases under publicly announced programs are made pursuant to open market purchases, 10b5-1 plans, privately negotiated transactions (including employee benefit plans) or other purchases, including block trades, accelerated share repurchase programs or any combination of such methods as market conditions warrant and at prices we deem appropriate.

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ITEM 5. OTHER INFORMATION

Rule 10b5-1 Trading Plans

During the three months ended June 30, 2023, none of our directors or officers (as defined in Rule 16a-1(f) under the Exchange Act) adopted or terminated any contract, instruction or written plan for the purchase or sale of our securities that was intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act or any “non-Rule 10b5-1 trading arrangement” as defined in Item 408(c) of Regulation S-K.

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ITEM 6. EXHIBITS

The following exhibits are filed as part of this Quarterly Report:

Exhibit	Description
31.1	Certification of Stephen J. Squeri pursuant to Rule 13a-14(a) promulgated under the Securities Exchange Act of 1934, as amended.
31.2	Certification of Jeffrey C. Campbell pursuant to Rule 13a-14(a) promulgated under the Securities Exchange Act of 1934, as amended.
32.1	Certification of Stephen J. Squeri pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	Certification of Jeffrey C. Campbell pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS	XBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document.
101.SCH	XBRL Taxonomy Extension Schema Document
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document
101.LAB	XBRL Taxonomy Extension Label Linkbase Document
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document
104	Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	AMERICAN EXPRESS COMPANY
	(Registrant)
Date: July 24, 2023	By	/s/ Jeffrey C. Campbell
		Jeffrey C. Campbell Vice Chairman and Chief Financial Officer
Date: July 24, 2023	By	/s/ Jessica Lieberman Quinn
		Jessica Lieberman Quinn Executive Vice President and Corporate Controller (Principal Accounting Officer)

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