Our lending and charge payment card products result in the generation of Card Member loans and Card Member receivables. We also extend credit to consumer and commercial customers through non-card financing products, resulting in Other loans.

Card Member loans by segment and Other loans as of June 30, 2021 and December 31, 2020 consisted of:


(Millions)	2021		2020
Global Consumer Services Group (a)	$	60,561	$	60,084
Global Commercial Services	15,049		13,289
Card Member loans	75,610		73,373
Less: Reserves for credit losses	3,835		5,344
Card Member loans, net	$	71,775	$	68,029
Other loans, net (b)	$	2,154	$	2,614

(a)Includes approximately $25.1 billion and $25.9 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of June 30, 2021 and December 31, 2020, respectively.

(b)Other loans represent consumer and commercial non-card financing products, and Small Business Administration Paycheck Protection Program (PPP) loans. There were $0.2 billion and $0.6 billion of gross PPP loans outstanding as of June 30, 2021 and December 31, 2020, respectively. Other loans are presented net of reserves for credit losses of $72 million and $238 million as of June 30, 2021 and December 31, 2020, respectively.

Card Member receivables by segment as of June 30, 2021 and December 31, 2020 consisted of:


(Millions)	2021		2020
Global Consumer Services Group	$	19,932	$	18,685
Global Commercial Services (a)	27,653		25,016
Card Member receivables	47,585		43,701
Less: Reserves for credit losses	73		267
Card Member receivables, net	$	47,512	$	43,434

(a)Includes $4.8 billion and $4.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of June 30, 2021 and December 31, 2020, respectively.

Generally, a Card Member account is considered past due if payment is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of June 30, 2021 and December 31, 2020:


2021 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total
Card Member Loans:
Global Consumer Services Group	$	60,138	$	119	$	86	$	218	$	60,561
Global Commercial Services
Global Small Business Services	14,927		22		14		31		14,994
Global Corporate Payments (a)	(b)		(b)		(b)		—		55
Card Member Receivables:
Global Consumer Services Group	19,844		34		16		38		19,932
Global Commercial Services
Global Small Business Services	$	15,853	$	32	$	14	$	30	$	15,929
Global Corporate Payments (a)	(b)		(b)		(b)		$	32	$	11,724


2020 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total
Card Member Loans:
Global Consumer Services Group	$	59,442	$	177	$	148	$	317	$	60,084
Global Commercial Services
Global Small Business Services	13,132		27		20		47		13,226
Global Corporate Payments (a)	(b)		(b)		(b)		—		63
Card Member Receivables:
Global Consumer Services Group	18,570		33		26		56		18,685
Global Commercial Services
Global Small Business Services	$	14,023	$	37	$	21	$	38	$	14,119
Global Corporate Payments (a)	(b)		(b)		(b)		$	60	$	10,897

(a)Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. Delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).

(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.

The following tables present the key credit quality indicators as of or for the six months ended June 30:


	2021						2020
	Net Write-Off Rate						Net Write-Off Rate
	Principal Only(a)		Principal, Interest & Fees(a)		30+ Days Past Due as a % of Total		Principal Only(a)		Principal, Interest & Fees(a)		30+ Days Past Due as a % of Total
Card Member Loans:
Global Consumer Services Group	1.3	%	1.7	%	0.7	%	2.7	%	3.3	%	1.6	%
Global Small Business Services	0.8	%	1.0	%	0.4	%	2.1	%	2.4	%	1.6	%
Card Member Receivables:
Global Consumer Services Group	0.4	%	0.5	%	0.4	%	2.2	%	2.4	%	1.3	%
Global Small Business Services	0.3	%	0.4	%	0.5	%	2.4	%	2.6	%	2.1	%
Global Corporate Payments(d)	(b)		(0.3)	%	(c)		(b)		2.2	%	(c)

(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.

(c)For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ Days Past Billing as a % of total was 0.3% and 2.5% as of June 30, 2021 and 2020, respectively.

(d)The net write-off rate for the current year includes a $37 million partial recovery in Card Member receivables related to a corporate client bankruptcy, which had resulted in a $53 million write-off in the prior year.

Refer to Note 3 for additional indicators, including external environmental qualitative factors, management considers in its evaluation process for reserves for credit losses.

Impaired loans and receivables are individual larger balance or homogeneous pools of smaller balance loans and receivables for which it is probable that we will be unable to collect all amounts due according to the original contractual terms of the customer agreement. We consider impaired loans and receivables to include (i) loans over 90 days past due still accruing interest, (ii) non-accrual loans and (iii) loans and receivables modified as troubled debt restructurings (TDRs).

In instances where the customer is experiencing financial difficulty, we may modify, through various financial relief programs, loans and receivables with the intention to minimize losses and improve collectability, while providing customers with temporary or permanent financial relief. We have classified loans and receivables in these modification programs as TDRs and continue to classify customer accounts that have exited a modification program as a TDR, with such accounts identified as “Out of Program TDRs.”

The following tables provide additional information with respect to our impaired loans and receivables as of June 30, 2021 and December 31, 2020:


	As of June 30, 2021
					Accounts Classified as a TDR (c)
2021 (Millions)	Over 90 days Past Due & Accruing Interest(a)		Non- Accruals(b)		In Program(d)		Out of Program(e)		Total Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group	$	136	$	88	$	1,057	$	729	$	2,010	$	655
Global Commercial Services	15		16		256		263		550		229
Card Member Receivables:
Global Consumer Services Group	—		—		154		86		240		52
Global Commercial Services	—		—		282		220		502		86
Other Loans(f)	1		1		140		5		147		13
Total	$	152	$	105	$	1,889	$	1,303	$	3,449	$	1,035


	As of December 31, 2020
					Accounts Classified as a TDR (c)
2020 (Millions)	Over 90 days Past Due & Accruing Interest(a)		Non- Accruals(b)		In Program(d)		Out of Program(e)		Total Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group	$	203	$	146	$	1,586	$	248	$	2,183	$	782
Global Commercial Services	21		29		478		67		595		285
Card Member Receivables:
Global Consumer Services Group	—		—		240		34		274		60
Global Commercial Services	—		—		534		75		609		139
Other Loans (f)	2		1		248		6		257		80
Total	$	226	$	176	$	3,086	$	430	$	3,918	$	1,346

(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.

(b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as TDRs.

(c)Accounts classified as a TDR include $29 million and $32 million that are over 90 days past due and accruing interest as of June 30, 2021 and December 31, 2020, respectively, and $11 million that are non-accruals as of both June 30, 2021 and December 31, 2020.

(e)Out of Program TDRs include $1,140 million and $316 million of accounts that have successfully completed a modification program and $163 million and $114 million of accounts that were not in compliance with the terms of the modification programs as of June 30, 2021 and December 31, 2020, respectively.

The following tables provide additional information with respect to loans and receivables that entered a financial relief program and were modified as TDRs during the three and six months ended June 30, 2021 and 2020:


	Three Months Ended June 30, 2021					Six Months Ended June 30, 2021
	Number of Accounts (thousands)	Account Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)	Number of Accounts (thousands)	Outstanding Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extension (# of Months)
Troubled Debt Restructurings:
Card Member Loans	23	$	172	13	(b)	61	$	459	13	(b)
Card Member Receivables	4	83		(c)	18	11	200		(c)	18
Other Loans(d)	1	2		3	18	2	$	10	3	15
Total	28	$	257			74	$	669


	Three Months Ended June 30, 2020					Six Months Ended June 30, 2020
	Number of Accounts (thousands)	Account Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)	Number of Accounts (thousands)	Outstanding Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extension (# of Months)
Troubled Debt Restructurings:
Card Member Loans	116	$	1,103	14	(b)	140	$	1,298	14	(b)
Card Member Receivables	22	744		(c)	18	25	818		(c)	19
Other Loans(d)	5	$	154	4	15	5	$	154	4	15
Total	143	$	2,001			170	$	2,270

(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.

The following tables provide information with respect to loans and receivables modified as TDRs that subsequently defaulted within twelve months of modification. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program.


	Three Months Ended June 30, 2021			Six Months Ended June 30, 2021
	Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)		Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans	9	$	69	16	$	116
Card Member Receivables	3	19		4	38
Other Loans (b)	1	3		2	8
Total	13	$	91	22	$	162


	Three Months Ended June 30, 2020			Six Months Ended June 30, 2020
	Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)		Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans	3	$	24	7	$	52
Card Member Receivables	1	9		2	18
Other Loans (b)	1	1		1	$	1
Total	5	$	34	10	$	71