XML 38 R27.htm IDEA: XBRL DOCUMENT v3.21.1
Loans and Card Member Receivables (Tables)
 3 Months Ended
Mar. 31, 2021
Receivables [Abstract]  
Card Member receivables segment and other loans detail
Card Member loans by segment and Other loans as of March 31, 2021 and December 31, 2020 consisted of:
(Millions)20212020
Global Consumer Services Group (a)
$56,265 $60,084 
Global Commercial Services13,835 13,289 
Card Member loans70,100 73,373 
Less: Reserves for credit losses4,467 5,344 
Card Member loans, net$65,633 $68,029 
Other loans, net (b)
$2,133 $2,614 
(a)Includes approximately $24.1 billion and $25.9 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of March 31, 2021 and December 31, 2020, respectively.
(b)Other loans represent consumer and commercial non-card financing products, and Small Business Administration Paycheck Protection Program (PPP) loans. There were $0.5 billion and $0.6 billion of gross PPP loans outstanding as of March 31, 2021 and December 31, 2020, respectively. Other loans are presented net of reserves for credit losses of $143 million and $238 million as of March 31, 2021 and December 31, 2020, respectively.
Card Member receivables by segment as of March 31, 2021 and December 31, 2020 consisted of:
(Millions)20212020
Global Consumer Services Group
$17,228 $18,685 
Global Commercial Services (a)
24,774 25,016 
Card Member receivables42,002 43,701 
Less: Reserves for credit losses202 267 
Card Member receivables, net$41,800 $43,434 
(a)Includes $4.2 billion and $4.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of March 31, 2021 and December 31, 2020, respectively.
Aging of Card Member loans and receivables The following table presents the aging of Card Member loans and receivables as of March 31, 2021 and December 31, 2020:
2021 (Millions)Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
Card Member Loans:
Global Consumer Services Group$55,728 $139 $106 $292 $56,265 
Global Commercial Services
Global Small Business Services13,682 24 18 38 13,762 
Global Corporate Payments (a)
(b)(b)(b)— 73 
Card Member Receivables:
Global Consumer Services Group17,129 29 20 50 17,228 
Global Commercial Services
Global Small Business Services$14,191 $33 $21 $32 $14,277 
Global Corporate Payments (a)
(b)(b)(b)$47 $10,497 

2020 (Millions)Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
Card Member Loans:
Global Consumer Services Group$59,442 $177 $148 $317 $60,084 
Global Commercial Services
Global Small Business Services13,132 27 20 47 13,226 
Global Corporate Payments (a)
(b)(b)(b)— 63 
Card Member Receivables:
Global Consumer Services Group18,570 33 26 56 18,685 
Global Commercial Services
Global Small Business Services$14,023 $37 $21 $38 $14,119 
Global Corporate Payments (a)
(b)(b)(b)$60 $10,897 
(a)Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. Delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).
(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables
The following tables present the key credit quality indicators as of or for the three months ended March 31:
20212020
Net Write-Off RateNet Write-Off Rate
Principal Only(a)
Principal, Interest & Fees(a)
30+ Days Past Due as a % of Total
Principal Only(a)
Principal, Interest & Fees(a)
30+ Days Past Due as a % of Total
Card Member Loans:
Global Consumer Services Group1.4 %1.8 %1.0 %2.6 %3.2 %1.7 %
Global Small Business Services1.0 %1.2 %0.6 %1.9 %2.2 %1.4 %
Card Member Receivables:
Global Consumer Services Group0.5 %0.6 %0.6 %2.0 %2.2 %1.7 %
Global Small Business Services0.5 %0.5 %0.6 %2.2 %2.5 %2.0 %
Global Corporate Payments(b)0.4 %(c)(b)1.0 %(c)
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
(b)Net write-off rate based on principal losses only is not available due to system constraints.
(c)For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ Days Past Billing as a % of total was 0.4% and 1.1% as of March 31, 2021 and 2020, respectively.
Impaired Card Member loans and receivables
The following tables provide additional information with respect to our impaired loans and receivables as of March 31, 2021 and December 31, 2020:
As of March 31, 2021
Accounts Classified as a TDR (c)
2021 (Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-
Accruals(b)
In
Program(d)
Out of Program(e)
Total
Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group
$183 $126 $1,550 $293 $2,152 $733 
Global Commercial Services17 22 452 84 575 252 
Card Member Receivables:
Global Consumer Services Group— — 219 41 260 64 
Global Commercial Services— — 439 97 536 137 
Other Loans(f)
1 1 196 7 205 65 
Total$201 $149 $2,856 $522 $3,728 $1,251 

As of December 31, 2020
Accounts Classified as a TDR (c)
2020 (Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-
Accruals(b)
In
Program(d)
Out of Program(e)
Total
Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group
$203 $146 $1,586 $248 $2,183 $782 
Global Commercial Services21 29 478 67 595 285 
Card Member Receivables:
Global Consumer Services Group— — 240 34 274 60 
Global Commercial Services— — 534 75 609 139 
Other Loans (f)
2 1 248 6 257 80 
Total$226 $176 $3,086 $430 $3,918 $1,346 
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.
(b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as TDRs.
(c)Accounts classified as a TDR include $35 million and $32 million that are over 90 days past due and accruing interest and $12 million and $11 million that are non-accruals as of March 31, 2021 and December 31, 2020, respectively.
(d)In Program TDRs include accounts that are currently enrolled in a modification program.
(e)Out of Program TDRs include $395 million and $316 million of accounts that have successfully completed a modification program and $127 million and $114 million of accounts that were not in compliance with the terms of the modification programs as of March 31, 2021 and December 31, 2020, respectively.
(f)Other loans primarily represent consumer and commercial non-card financing products.
Troubled debt restructurings
The following tables provide additional information with respect to loans and receivables that entered a financial relief program and were modified as TDRs during the three months ended March 31, 2021 and 2020:
Three Months Ended
March 31, 2021
Number of
Accounts
(thousands)
Account
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extensions
(# of Months)
Troubled Debt Restructurings:
Card Member Loans
38 $287 13 (b)
Card Member Receivables
7 117 (c)18
 Other Loans(d)
1 8 3 15
Total46 $412 

Three Months Ended
March 31, 2020
Number of
Accounts
(thousands)
Account
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extensions
(# of Months)
Troubled Debt Restructurings:
Card Member Loans
24 $195 14 (b)
Card Member Receivables
3 74 (c)25
Total27 $269 
(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.
(b)For Card Member loans, there have been no payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
(d)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings that subsequently defaulted
The following tables provide information with respect to loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program.
Three Months Ended
March 31, 2021
Number of Accounts (thousands)
Aggregated Outstanding Balances Upon Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans7 $47 
Card Member Receivables1 19 
Other Loans (b)
1 5 
Total9 $71 

Three Months Ended
March 31, 2020
Number of Accounts (thousands)
Aggregated Outstanding Balances Upon Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans4 $28 
Card Member Receivables1 9 
Total5 $37 
(a)The outstanding balances upon default include principal, fees and accrued interest on loans, and principal and fees on receivables.
(b)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.