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Loans and Card Member Receivables (Tables)
 6 Months Ended
Jun. 30, 2020
Loans Notes Trade And Other Receivables Disclosure [Abstract]  
Card Member receivables segment and other loans detail
Card Member loans by segment and Other loans as of June 30, 2020 and December 31, 2019 consisted of:
(Millions)20202019
Global Consumer Services Group (a)
$57,907  $73,266  
Global Commercial Services12,152  14,115  
Card Member loans70,059  87,381  
Less: Reserve for credit losses5,628  2,383  
Card Member loans, net$64,431  $84,998  
Other loans, net (b)
$4,129  $4,626  
(a)Includes approximately $25.5 billion and $32.2 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of June 30, 2020 and December 31, 2019, respectively.
(b)Other loans represent consumer and commercial non-card financing products, and Small Business Administration Paycheck Protection Program (PPP) loans. There were $0.7 billion of gross PPP loans as of June 30, 2020. Other loans are presented net of reserves for credit losses of $423 million and $152 million as of June 30, 2020 and December 31, 2019, respectively.
Card Member receivables by segment as of June 30, 2020 and December 31, 2019 consisted of:
(Millions)20202019
Global Consumer Services Group (a)
$14,977  $22,844  
Global Commercial Services (b)
22,576  34,569  
Card Member receivables37,553  57,413  
Less: Reserve for credit losses519  619  
Card Member receivables, net$37,034  $56,794  
(a)Includes nil and $8.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of June 30, 2020 and December 31, 2019, respectively.
(b)Includes $4.0 billion and nil of gross Card Member receivables available to settle obligations of a consolidated VIE as of June 30, 2020 and December 31, 2019, respectively.
Aging of Card Member loans and receivables The following table presents the aging of Card Member loans and receivables as of June 30, 2020 and December 31, 2019:
2020 (Millions)Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
Card Member Loans:
Global Consumer Services Group$56,959  $240  $202  $506  $57,907  
Global Commercial Services
Global Small Business Services11,894  69  42  84  12,089  
Global Corporate Payments (a)
(b)(b)(b)—  63  
Card Member Receivables:
Global Consumer Services Group14,778  51  37  111  14,977  
Global Commercial Services
Global Small Business Services$12,904  $103  $48  $119  $13,174  
Global Corporate Payments (a)
(b)(b)(b)$235  $9,402  

2019 (Millions)Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
Card Member Loans:
Global Consumer Services Group$72,101  $322  $253  $590  $73,266  
Global Commercial Services
Global Small Business Services13,898  56  40  85  14,079  
Global Corporate Payments (a)
(b)(b)(b)—  36  
Card Member Receivables:
Global Consumer Services Group22,560  86  58  140  22,844  
Global Commercial Services
Global Small Business Services$17,113  $99  $58  $134  $17,404  
Global Corporate Payments (a)
(b)(b)(b)$136  $17,165  
(a)Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. Delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).
(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables
The following tables present the key credit quality indicators as of or for the six months ended June 30:
20202019
Net Write-Off RateNet Write-Off Rate
Principal Only(a)
Principal, Interest & Fees(a)
30+ Days Past Due as a % of Total
Principal Only(a)
Principal, Interest & Fees(a)
30+ Days Past Due as a % of Total
Card Member Loans:
Global Consumer Services Group2.7 %3.3 %1.6 %2.4 %2.8 %1.4 %
Global Small Business Services2.1 %2.4 %1.6 %1.8 %2.1 %1.3 %
Card Member Receivables:
Global Consumer Services Group2.2 %2.4 %1.3 %1.7 %1.8 %1.3 %
Global Small Business Services2.4 %2.6 %2.1 %1.8 %2.1 %1.6 %
Global Corporate Payments(b)2.2 %(c)(b)(d)(c)
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
(b)Net write-off rate based on principal losses only is not available due to system constraints.
(c)For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ Days Past Billing as a % of total was 2.5% and 0.7% for the periods ended June 30, 2020 and 2019, respectively.
(d)Net loss ratio was the credit quality indicator for GCP Card Member receivables for prior periods, and represents the ratio of GCP Card Member receivables write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members. The net loss ratio for the six months ended June 30, 2019 was 0.07%.
Impaired Card Member loans and receivables
The following tables provide additional information with respect to our impaired loans and receivables as of June 30, 2020 and December 31, 2019:
As of June 30, 2020
Accounts Classified as a TDR (c)
2020 (Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-
Accruals(b)
In
Program(d)
Out of Program(e)
Total
Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group (f)
$321  $239  $1,175  $181  $1,916  $475  
Global Commercial Services38  54  421  44  557  130  
Card Member Receivables:
Global Consumer Services Group—  —  201  15  216  28  
Global Commercial Services—  —  625  34  659  84  
Other Loans(g)
3  3  162  2  170  35  
Total$362  $296  $2,584  $276  $3,518  $752  

As of December 31, 2019
Accounts Classified as a TDR (c)
2019 (Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-
Accruals(b)
In
Program(d)
Out of Program(e)
Total
Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group (f)
$384  $284  $500  $175  $1,343  $137  
Global Commercial Services44  54  97  38  233  22  
Card Member Receivables:
Global Consumer Services Group—  —  56  16  72  3  
Global Commercial Services—  —  109  30  139  6  
Total$428  $338  $762  $259  $1,787  $168  
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.
(b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as a TDR.
(c)Accounts classified as a TDR include $37 million and $26 million that are over 90 days past due and accruing interest and $10 million and $10 million that are non-accruals as of June 30, 2020 and December 31, 2019, respectively.
(d)In Program TDRs include accounts that are currently enrolled in a modification program.
(e)Out of Program TDRs include $197 million and $188 million of accounts that have successfully completed a modification program and $79 million and $72 million of accounts that were not in compliance with the terms of the modification programs as of June 30, 2020 and December 31, 2019, respectively.
(f)Global Consumer Services Group (GCSG) includes balances outside the U.S. of $92 million and $93 million that are over 90 days and accruing interest as of June 30, 2020 and December 31, 2019, respectively.
(g)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings
The following table provides additional information with respect to loans and receivables modified as TDRs for the three and six months ended June 30, 2020 and 2019:
Three Months Ended
June 30, 2020		Six Months Ended
June 30, 2020
Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extensions
(# of Months)		Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extension
(# of Months)
Troubled Debt Restructurings:
Card Member Loans
116  $1,103  14  (b)140  $1,298  14  (b)
Card Member Receivables
22  744  (c)1825  818  (c)19
 Other Loans(d)
5  $154  4  155  $154  4  15
Total143  $2,001  170  $2,270  

Three Months Ended
June 30, 2019		Six Months Ended
June 30, 2019
Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extensions
(# of Months)		Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extension
(# of Months)
Troubled Debt Restructurings:
Card Member Loans
17  $137  13  (b)34  $265  13  (b)
Card Member Receivables
2  50  (c)264  90  (c)27
Total19  $187  38  $355  
(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.
(b)For Card Member loans, there have been no payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
(d)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings that subsequently defaulted
The following table provides information with respect to loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. For all customers that defaulted from a modification program, the probability of default is factored into the reserves for loans and receivables.
Three Months Ended
June 30, 2020		Six Months Ended
June 30, 2020
Number of Accounts (thousands)
Aggregated Outstanding Balances Upon Default (millions)(a)
Number of
Accounts
(thousands)
Aggregated
Outstanding
Balances Upon
Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans3  $24  7  $52  
Card Member Receivables1  9  2  18  
Other Loans (b)
1  1  1  1  
Total5  $34  10  $71  
Three Months Ended
June 30, 2019		Six Months Ended
June 30, 2019
Number of Accounts (thousands)
Aggregated Outstanding Balances Upon Default (millions)(a)
Number of
Accounts
(thousands)
Aggregated
Outstanding
Balances Upon
Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans3  $18  5  $36  
Card Member Receivables1  5  2  8  
Total4  $23  7  $44  
(a)The outstanding balances upon default include principal, fees and accrued interest on loans, and principal and fees on receivables.
(b)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.