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Loans and Accounts Receivable (Tables)
 9 Months Ended
Sep. 30, 2019
Loans Notes Trade And Other Receivables Disclosure [Abstract]  
Card Member receivables segment and other loans detail
Card Member loans by segment and Other loans as of September 30, 2019 and December 31, 2018 consisted of:
(Millions)20192018
Global Consumer Services Group (a)
$69,810  $69,458  
Global Commercial Services13,845  12,396  
Card Member loans83,655  81,854  
Less: Reserve for losses2,232  2,134  
Card Member loans, net$81,423  $79,720  
Other loans, net (b)
$4,340  $3,676  
(a)Includes approximately $31.1 billion and $33.2 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of September 30, 2019 and December 31, 2018, respectively.
(b)Other loans primarily represent consumer and commercial non-card financing products. Other loans are presented net of reserves for losses of $140 million and $124 million as of September 30, 2019 and December 31, 2018, respectively.
Card Member receivables by segment and Other receivables as of September 30, 2019 and December 31, 2018 consisted of:
(Millions)20192018
Global Consumer Services Group (a)
$20,684  $21,455  
Global Commercial Services35,941  34,438  
Card Member receivables56,625  55,893  
Less: Reserve for losses615  573  
Card Member receivables, net$56,010  $55,320  
Other receivables, net (b)
$2,846  $2,907  
(a)Includes $7.5 billion and $8.5 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of September 30, 2019 and December 31, 2018, respectively.
(b)Other receivables primarily represent amounts related to (i) Global Network Services partners for items such as royalty and franchise fees, (ii) tax-related receivables, (iii) discount revenue billed to certain merchants, and (iv) loyalty coalition partners for points issued, as well as program participation and servicing fees. Other receivables are presented net of reserves for losses of $22 million and $25 million as of September 30, 2019 and December 31, 2018, respectively.
Aging of Card Member loans and receivables The following table presents the aging of Card Member loans and receivables as of September 30, 2019 and December 31, 2018:
2019 (Millions)Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
Card Member Loans:
Global Consumer Services Group$68,720  $317  $238  $535  $69,810  
Global Commercial Services
Global Small Business Services13,632  54  38  85  13,809  
Global Corporate Payments (a)
(b)(b)(b)—  36  
Card Member Receivables:
Global Consumer Services Group20,405  89  58  132  20,684  
Global Commercial Services
Global Small Business Services$17,090  $101  $59  $129  $17,379  
Global Corporate Payments (a)
(b)(b)(b)$125  $18,562  

2018 (Millions)Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
Card Member Loans:
Global Consumer Services Group$68,442  $290  $220  $506  $69,458  
Global Commercial Services
Global Small Business Services12,195  51  32  73  12,351  
Global Corporate Payments (a)
(b)(b)(b)—  45  
Card Member Receivables:
Global Consumer Services Group21,207  80  50  118  21,455  
Global Commercial Services
Global Small Business Services$16,460  $101  $53  $114  $16,728  
Global Corporate Payments (a)
(b)(b)(b)$129  $17,710  
(a)For Global Corporate Payments Card Member loans and receivables in Global Commercial Services (GCS), delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).
(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables
The following tables present the key credit quality indicators as of or for the nine months ended September 30:
20192018
Net Write-Off RateNet Write-Off Rate
Principal Only(a)
Principal, Interest & Fees(a)
30+ Days Past Due as a % of Total
Principal Only(a)
Principal, Interest & Fees(a)
30+ Days Past Due as a % of Total
Card Member Loans:
Global Consumer Services Group2.3 %2.8 %1.6 %2.1 %2.5 %1.4 %
Global Small Business Services1.8 %2.1 %1.3 %1.7 %2.0 %1.1 %
Card Member Receivables:
Global Consumer Services Group1.7 %1.8 %1.4 %1.7 %1.8 %1.2 %
Global Small Business Services1.9 %2.1 %1.7 %1.8 %2.1 %1.4 %

20192018
Net Loss Ratio as a % of Charge Volume90+ Days Past Billing as a % of ReceivablesNet Loss Ratio as a % of Charge Volume90+ Days Past Billing as a % of Receivables
Card Member Receivables:
Global Corporate Payments0.08 %0.7 %0.11 %0.8 %
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
Impaired Card Member loans and receivables
The following tables provide additional information with respect to our impaired Card Member loans and receivables as of September 30, 2019 and December 31, 2018:
As of September 30, 2019
Accounts Classified as a TDR (c)
2019 (Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-
Accruals(b)
In
Program(d)
Out of Program(e)
Total
Impaired Balance		Unpaid Principal BalanceAllowance
for TDRs
Card Member Loans:
Global Consumer Services Group (f)
$347  $272  $447  $158  $1,224  $1,095  $118  
Global Commercial Services45  54  86  35  220  207  20  
Card Member Receivables:
Global Consumer Services Group—  —  48  14  62  62  3  
Global Commercial Services—  —  95  28  123  122  5  
Total$392  $326  $676  $235  $1,629  $1,486  $146  

As of December 31, 2018
Accounts Classified as a TDR (c)
2018 (Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-
Accruals(b)
In
Program(d)
Out of Program(e)
Total
Impaired Balance		Unpaid Principal BalanceAllowance
for TDRs
Card Member Loans:
Global Consumer Services Group (f)
$344  $236  $313  $131  $1,024  $923  $80  
Global Commercial Services43  43  59  29  174  161  14  
Card Member Receivables:
Global Consumer Services Group—  —  29  13  42  42  2  
Global Commercial Services—  —  61  25  86  86  5  
Total$387  $279  $462  $198  $1,326  $1,212  $101  
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude Card Member loans classified as a TDR.
(b)Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR.
(c)Accounts classified as a TDR include $21 million and $17 million that are over 90 days past due and accruing interest and $9 million and $6 million that are non-accruals as of September 30, 2019 and December 31, 2018, respectively.
(d)In Program TDRs include Card Member accounts that are currently enrolled in a modification program.
(e)Out of Program TDRs include $174 million and $148 million of Card Member accounts that have successfully completed a modification program and $61 million and $50 million of Card Member accounts that were not in compliance with the terms of the modification programs as of September 30, 2019 and December 31, 2018, respectively.
(f)Global Consumer Services Group (GCSG) includes balances outside the U.S. of $80 million and $69 million that are over 90 days and accruing interest and $67 million and $68 million in unpaid principal as of September 30, 2019 and December 31, 2018, respectively.
Interest income recognized and average balance of impaired Card Member loans and receivables
The following table provides information with respect to our average balances and interest income recognized from impaired Card Member loans and the average balances of impaired Card Member receivables for the three and nine months ended September 30, 2019 and 2018:
Three Months Ended
September 30, 2019		Nine Months Ended
September 30, 2019
(Millions)Average
Balance		Interest
Income
Recognized		Average
Balance		Interest
Income
Recognized
Card Member Loans:
Global Consumer Services Group$1,170  $34  $1,113  $98  
Global Commercial Services210  6  196  18  
Card Member Receivables:
Global Consumer Services Group58  —  52  —  
Global Commercial Services118  —  105  —  
Total$1,556  $40  $1,466  $116  

Three Months Ended
September 30, 2018		Nine Months Ended
September 30, 2018
(Millions)Average
Balance		Interest
Income
Recognized		Average
Balance		Interest
Income
Recognized
Card Member Loans:
Global Consumer Services Group$882  $27  $841  $79  
Global Commercial Services153  5  144  16  
Card Member Receivables:
Global Consumer Services Group35  —  31  —  
Global Commercial Services77  —  70  —  
Total$1,147  $32  $1,086  $95  
Troubled debt restructurings
The following table provides additional information with respect to Card Member loans and receivables modified as TDRs for the three and nine months ended September 30, 2019 and 2018:
Three Months Ended
September 30, 2019		Nine Months Ended
September 30, 2019
Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extension
(# of Months)		Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extension
(# of Months)
Troubled Debt Restructurings:
Card Member Loans
21  $160  13  (b)55  $425  13  (b)
Card Member Receivables
2  54  (c)276  144  (c)27
Total23  $214  61  $569  

Three Months Ended
September 30, 2018		Nine Months Ended
September 30, 2018
Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extension
(# of Months)		Number of
Accounts
(thousands)
Outstanding
Balances
(millions)(a)
Average Interest
Rate Reduction
(% Points)		Average Payment
Term Extension
(# of Months)
Troubled Debt Restructurings:
Card Member Loans
13  $98  12  (b)36  $267  12  (b)
Card Member Receivables
1  24  (c)274  78  (c)28
Total14  $122  40  $345  
(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. Modifications did not reduce the principal balance.
(b)For Card Member loans, there have been no payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
Troubled debt restructurings that subsequently defaulted
The following table provides information with respect to Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member is considered in default of a modification program after one and up to two missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables.

Three Months Ended
September 30, 2019		Nine Months Ended
September 30, 2019
Number of
Accounts
(thousands)
Aggregated
Outstanding
Balances
Upon Default
(millions)(a)
Number of
Accounts
(thousands)
Aggregated
Outstanding
Balances
Upon Default
(millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans4  $23  9  $59  
Card Member Receivables1  5  3  13  
Total5  $28  12  $72  


Three Months Ended
September 30, 2018		Nine Months Ended
September 30, 2018
Number of
Accounts
(thousands)
Aggregated
Outstanding
Balances
Upon Default
(millions)(a)
Number of
Accounts
(thousands)
Aggregated
Outstanding
Balances
Upon Default
(millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans2  $13  5  $30  
Card Member Receivables1  2  3  7  
Total3  $15  8  $37  
(a)The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables.