Guarantees (Tables)

6 Months Ended

Apr. 30, 2013

Guarantees

Changes in aggregate product warranty liabilities

	In millions
Product warranty liability at October 31, 2012		$2,170
Accruals for warranties issued		1,013
Adjustments related to pre-existing warranties (including changes in estimates)		(3	)
Settlements made (in cash or in kind)		(1,110	)
Product warranty liability at April 30, 2013		$2,070