Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2026	Mar. 31, 2025
Segment Reporting Information [Line Items]
Revenue	$ 37,264	$ 41,561
Segment labor expense	19,810	19,799
Other segment operating expense	16,980	19,901
Restructuring expenses	160	838
Contribution margin (loss)	314	1,023
Overhead allocation	0	0
EBITDA	314	1,023
Depreciation and amortization	1,082	1,063
Operating loss	(768)	(40)
Operating Segments
Segment Reporting Information [Line Items]
Revenue	37,264	41,561
Operating Segments | Revenue Solutions
Segment Reporting Information [Line Items]
Revenue	7,916	8,782
Segment labor expense	4,454	4,487
Other segment operating expense	1,808	2,511
Restructuring expenses	0	0
Contribution margin (loss)	1,654	1,784
Overhead allocation	675	711
EBITDA	979	1,073
Depreciation and amortization	160	217
Operating loss	819	856
Operating Segments | Customer Care
Segment Reporting Information [Line Items]
Revenue	12,857	13,001
Segment labor expense	9,011	8,016
Other segment operating expense	2,186	2,100
Restructuring expenses	0	0
Contribution margin (loss)	1,660	2,885
Overhead allocation	771	826
EBITDA	889	2,059
Depreciation and amortization	132	51
Operating loss	757	2,008
Operating Segments | Fulfillment & Logistics
Segment Reporting Information [Line Items]
Revenue	16,491	19,778
Segment labor expense	3,966	4,562
Other segment operating expense	10,524	12,644
Restructuring expenses	0	0
Contribution margin (loss)	2,001	2,572
Overhead allocation	800	882
EBITDA	1,201	1,690
Depreciation and amortization	516	501
Operating loss	685	1,189
Restructuring Expense
Segment Reporting Information [Line Items]
Revenue	0	0
Segment labor expense	0	0
Other segment operating expense	0	0
Restructuring expenses	160	838
Contribution margin (loss)	(160)	(838)
Overhead allocation	0	0
EBITDA	(160)	(838)
Depreciation and amortization	0	0
Operating loss	(160)	(838)
Unallocated Corporate
Segment Reporting Information [Line Items]
Revenue	0	0
Segment labor expense	2,379	2,734
Other segment operating expense	2,462	2,646
Restructuring expenses	0	0
Contribution margin (loss)	(4,841)	(5,380)
Overhead allocation	(2,246)	(2,419)
EBITDA	(2,595)	(2,961)
Depreciation and amortization	274	294
Operating loss	$ (2,869)	$ (3,255)