Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2025	Dec. 31, 2024
Segment Reporting Information [Line Items]
Operating revenue	$ 159,570	$ 185,242
Segment labor expense	80,823	93,769
Other segment operating expense	72,107	79,425
Restructuring expense	1,782	2,402
Contribution margin	4,858	9,646
Overhead Allocation	0	0
Goodwill and intangible assets impairment charges	0	3,168
EBITDA (unaudited)	4,858	6,478
Depreciation and amortization expense	4,472	4,385
Operating income (loss)	386	2,093
Operating Segments | Revenue Solutions
Segment Reporting Information [Line Items]
Operating revenue	35,128	50,332
Segment labor expense	18,058	26,440
Other segment operating expense	8,868	11,468
Restructuring expense	0	0
Contribution margin	8,202	12,424
Overhead Allocation	2,618	4,074
Goodwill and intangible assets impairment charges		3,168
EBITDA (unaudited)	5,584	5,182
Depreciation and amortization expense	797	1,459
Operating income (loss)	4,787	3,723
Operating Segments | Customer Care
Segment Reporting Information [Line Items]
Operating revenue	50,067	52,918
Segment labor expense	32,567	34,175
Other segment operating expense	8,218	6,260
Restructuring expense	0	0
Contribution margin	9,282	12,483
Overhead Allocation	3,037	2,355
Goodwill and intangible assets impairment charges		0
EBITDA (unaudited)	6,245	10,128
Depreciation and amortization expense	266	207
Operating income (loss)	5,979	9,921
Operating Segments | Fulfillment & Logistics Services
Segment Reporting Information [Line Items]
Operating revenue	74,375	81,992
Segment labor expense	19,445	20,263
Other segment operating expense	45,268	52,770
Restructuring expense	0	0
Contribution margin	9,662	8,959
Overhead Allocation	3,111	3,198
Goodwill and intangible assets impairment charges		0
EBITDA (unaudited)	6,551	5,761
Depreciation and amortization expense	2,214	1,256
Operating income (loss)	4,337	4,505
Restructuring
Segment Reporting Information [Line Items]
Operating revenue	0	0
Segment labor expense	0	0
Other segment operating expense	0	0
Restructuring expense	1,782	2,402
Contribution margin	(1,782)	(2,402)
Overhead Allocation	0	0
Goodwill and intangible assets impairment charges		0
EBITDA (unaudited)	(1,782)	(2,402)
Depreciation and amortization expense	0	0
Operating income (loss)	(1,782)	(2,402)
Unallocated Corporate
Segment Reporting Information [Line Items]
Operating revenue	0	0
Segment labor expense	10,753	12,891
Other segment operating expense	9,753	8,927
Restructuring expense	0	0
Contribution margin	(20,506)	(21,818)
Overhead Allocation	(8,766)	(9,627)
Goodwill and intangible assets impairment charges		0
EBITDA (unaudited)	(11,740)	(12,191)
Depreciation and amortization expense	1,195	1,463
Operating income (loss)	$ (12,935)	$ (13,654)