Operating revenue from Contracts with Customers - Disaggregation of Revenue (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2025 USD ($) segment	Dec. 31, 2024 USD ($) segment
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Number of segments | segment	3	3
Total revenue	$ 159,570	$ 185,242
Revenue Solutions
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Total revenue	35,128	50,332
Customer Care
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Total revenue	50,067	52,918
Fulfillment & Logistics Services
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Total revenue	$ 74,375	$ 81,992