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Goodwill and Other Intangible Assets (Details) - USD ($)
$ in Thousands
3 Months Ended 12 Months Ended
Apr. 14, 2015
Sep. 30, 2015
Sep. 30, 2013
Dec. 31, 2015
Dec. 31, 2014
Dec. 31, 2013
Changes in the carrying amount of goodwill            
Goodwill       $ 398,164 $ 398,164  
Segment reallocation         0  
Purchase consideration       41,845    
Disposition       (11,099)    
Impairment       (209,938)    
Goodwill       218,972 398,164 $ 398,164
Impairment assumptions and analysis            
Intangible assets written-off       2,250    
Identified intangible assets       4,773 0  
Impairment of intangible assets     $ 2,800   0 2,750
Customer Interaction            
Changes in the carrying amount of goodwill            
Goodwill       248,891 377,854  
Segment reallocation         (128,963)  
Purchase consideration       41,845    
Disposition       (11,099)    
Impairment   $ (209,938)   (209,938)    
Goodwill       69,699 248,891 377,854
Impairment assumptions and analysis            
Income tax expense benefit from the Impairment of goodwill   36,800        
Net income impact   $ 173,100        
Trillium Software            
Changes in the carrying amount of goodwill            
Goodwill       149,273 20,310  
Segment reallocation         128,963  
Purchase consideration       0    
Disposition       0    
Impairment       0    
Goodwill       $ 149,273 $ 149,273 $ 20,310
B2B Research Business            
Changes in the carrying amount of goodwill            
Disposition $ (11,100)          
Impairment assumptions and analysis            
Intangible assets written-off $ 2,300