Business Segments (Tables)

12 Months Ended

Dec. 31, 2015

Segment Reporting [Abstract]

Business segment reporting information

	Year Ended December 31,
In thousands	2015			2014			2013
Operating revenues
Customer Interaction	$	444,166		$	499,444		$	503,760
Trillium Software	51,135			54,232			55,849
Total operating revenues	$	495,301		$	553,676		$	559,609
Operating income
Customer Interaction	$	(197,020	)	$	29,780		$	32,021
Trillium Software	14,039			13,347			15,396
Corporate	(4,594		)	(2,365		)	(4,756		)
Total operating income	$	(187,575	)	$	40,762		$	42,661
Income from continuing operations before income taxes	$	(187,575	)	$	40,762		$	42,661
Interest expense, net	4,759			2,559			2,998
Loss on sale	9,501			—			—
Other, net	1,007			897			46
Total income from continuing operations before income taxes	$	(202,842	)	$	37,306		$	39,617
Depreciation
Customer Interaction	$	11,717		$	12,859		$	13,477
Trillium Software	1,869			2,035			2,053
Corporate	—			—			—
Total depreciation	$	13,586		$	14,894		$	15,530
Other intangible amortization
Customer Interaction	$	656		$	26		$	206
Trillium Software	3			—			—
Corporate	—			—			—
Total intangible amortization	$	659		$	26		$	206
Capital expenditures
Customer Interaction	$	7,777		$	9,341		$	14,092
Trillium Software	3,644			1,912			1,781
Corporate	153			12			—
Total capital expenditures	$	11,574		$	11,265		$	15,873

	Year Ended December 31,
In thousands	2015		2014
Total assets
Customer Interaction	$	231,635	$	436,561
Trillium Software	182,986		207,616
Corporate	—		—
Total assets	$	414,621	$	644,177