Goodwill and Other Intangible Assets (Tables)

12 Months Ended

Dec. 31, 2015

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of changes in goodwill

The changes in the carrying amount of goodwill are as follows:

In thousands	Customer Interaction			Trillium		Total
Balance at December 31, 2013	$	377,854		$	20,310	$	398,164
Segment reallocation	$	(128,963	)	$	128,963	$	—
Balance at December 31, 2014	$	248,891		$	149,273	$	398,164
Purchase consideration	41,845			—		41,845
Disposition	(11,099		)	—		(11,099		)
Impairment	(209,938		)	—		(209,938		)
Balance at December 31, 2015	$	69,699		$	149,273	$	218,972

Schedule of changes in the carrying amount of other intangibles with indefinite lives

The changes in the carrying amount of other intangibles with indefinite lives are as follows:

In thousands
Balance at December 31, 2013	$	2,250
Acquisition	—
Impairment	—
Balance at December 31, 2014	$	2,250
Acquisition	—
Disposition	(2,250		)
Balance at December 31, 2015	$	—

Schedule of changes in the carrying amount of other intangibles with definite lives

The changes in the carrying amount of other intangibles with definite lives are as follows:

In thousands
Balance at December 31, 2013	$	53
Acquisition	—
Amortization	(26		)
Impairment	—
Balance at December 31, 2014	$	27
Disposition	(18		)
Acquisition	4,773
Amortization	(659		)
Impairment	—
Balance at December 31, 2015	$	4,123

Schedule of expected amortization expense

Expected amortization expense for the next five years is as follows:

In thousands
2016	$	821
2017	707
2018	627
2019	613
2020	613
Thereafter	742
	$	4,123