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Business Segments (Tables)
 9 Months Ended
Sep. 30, 2015
Segment Reporting [Abstract]  
Business segment reporting information
Information about the operations of our two business segments is as follows:
 
 
Three Months Ended September 30,
In thousands
 
2015
 
2014
Operating revenues
 
 

 
 

Customer Interaction
 
$
108,784

 
$
121,078

Trillium Software
 
13,184

 
13,043

Total operating revenues
 
$
121,968

 
$
134,121

 
 
 
 
 
Operating income (loss)
 
 

 
 

Customer Interaction
 
$
(208,524
)
 
$
7,601

Trillium Software
 
3,502

 
3,318

Corporate
 
(416
)
 
(379
)
Total operating income (loss)
 
$
(205,438
)
 
$
10,540

 
 
 
 
 
Operating income (loss)
 
$
(205,438
)
 
$
10,540

Interest expense
 
1,339

 
716

Interest income
 
(46
)
 
(75
)
Other, net
 
(575
)
 
(581
)
Total income (loss) from operations before income taxes
 
$
(206,156
)
 
$
10,480

 
 
Nine Months Ended September 30,
In thousands
 
2015
 
2014
Operating revenues
 
 

 
 

Customer Interaction
 
$
327,275

 
$
367,133

Trillium Software
 
38,211

 
40,025

Total operating revenues
 
$
365,486

 
$
407,158

 
 
 
 
 
Operating income (loss)
 
 

 
 

Customer Interaction
 
$
(201,956
)
 
$
18,743

Trillium Software
 
11,082

 
9,662

Corporate
 
(3,492
)
 
(2,299
)
Total operating income (loss)
 
$
(194,366
)
 
$
26,106

 
 
 
 
 
Operating income (loss)
 
$
(194,366
)
 
$
26,106

Interest expense
 
3,463

 
2,153

Interest income
 
(92
)
 
(204
)
Loss on sale
 
9,501

 
—

Other, net
 
536

 
1,228

Total income (loss) from operations before income taxes
 
$
(207,774
)
 
$
22,929